The Hospital of St John and St Elizabeth

New Enquiry Advisor - Part Time

The closing date is 17 August 2025

Job summary

Candidates are advised to apply directly using the following link:

https://hje.kallidusrecruit.com/vacancyinformation.aspx?vguid=96cd0b1e-a98c-4308-a4af-ba805a6c0498

Please note, only applications received through the employer's website will be reviewed.

Compassion. Commitment. Charity. Caring. These arent just words at St. John & St. Elizabeth Hospital they are the values that shape every patient experience, every staff interaction, and the care we provide. As one of the UKs leading independent charitable private hospitals, our profits go directly towards funding our on-site hospice. This purpose guides us and now were looking for someone equally inspired to join us as our New Enquiry Advisor.

Main duties of the job

We are seeking a dynamic, motivated, passionate Advisor to join our New Enquiry Team the first point of contact for patients, insurers and other referrers.

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St Johns.

Date posted

24 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

B0263-25-0173

Job locations

60 Grove End Road

St John’s Wood

London

NW8 9NH

Job description

Job responsibilities

Handling inbound and outbound calls from patients, insurers, and GP practices.
Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.
Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings
Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys
Helping to create self-pay quotes
Building relationships with consultants and their offices

Job description

Job responsibilities

Handling inbound and outbound calls from patients, insurers, and GP practices.
Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.
Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings
Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys
Helping to create self-pay quotes
Building relationships with consultants and their offices

Person Specification

Experience

Essential

Proven experience within a sales-focused call centre team, ideally within healthcare or a service-led industry.

Desirable

A compassionate and driven individual who is looking to achieve and exceed chosen KPI's
A self-starter who is proactive, solutions-oriented, and innovative.
Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient-first environment.

Person Specification

Experience

Essential

Proven experience within a sales-focused call centre team, ideally within healthcare or a service-led industry.

Desirable

A compassionate and driven individual who is looking to achieve and exceed chosen KPI's
A self-starter who is proactive, solutions-oriented, and innovative.
Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient-first environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)