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The Hospital of St John and St Elizabeth

Front of House Team Lead

The closing date is 02 July 2025

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Job summary

The Team Leaders play an integral part in the delivery of outpatient services by providing support and leadership to the Front of House administration team.

Main duties of the job

In collaboration with the Front of House supervisor, the Team Leaders will be responsible for the day-to-day supervision Front of House administration team, and will ensure that the department delivers high standards of service in an efficient way and in line with Hospitals and Departmental standards.

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St Johns

Details

Date posted

18 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0263-25-0113

Job locations

60 Grove End Road

St John’s Wood

London

NW8 9NH


Job description

Job responsibilities

  • To provide day to day supervision, leadership and support to administrative staff members
  • To support the supervisor in proactively managing staff rotas, annual leave and flexi time to ensure adequate cover for effective service delivery, escalating any issues that cannot be resolved to the appropriate senior colleagues.
  • Liaise with the other team leaders to ensure all areas are covered during busy periods and staff breaks.
  • Review services provisions for the following day and escalate any potential issues to the supervisor.
  • To support supervisor for ensure administrative staff members have completed and remain compliant with all essential training required of you by the Hospital and accurate training records are maintained.
  • To support the supervisor in monitoring staff performance and compliance against standard operating procedures and agreed ways of working, addressing any issue of non-compliance with individuals
  • Support staff in trouble shooting issues and complaints
  • Be accountable for own standards of work in accordance with departmental policies and procedures, and take every opportunity to sustain and improve knowledge and skills.
  • Take personal responsibility for promoting a safe environment and safe patient care by identifying areas of risk and following the Incident reporting policy and procedure.

Job description

Job responsibilities

  • To provide day to day supervision, leadership and support to administrative staff members
  • To support the supervisor in proactively managing staff rotas, annual leave and flexi time to ensure adequate cover for effective service delivery, escalating any issues that cannot be resolved to the appropriate senior colleagues.
  • Liaise with the other team leaders to ensure all areas are covered during busy periods and staff breaks.
  • Review services provisions for the following day and escalate any potential issues to the supervisor.
  • To support supervisor for ensure administrative staff members have completed and remain compliant with all essential training required of you by the Hospital and accurate training records are maintained.
  • To support the supervisor in monitoring staff performance and compliance against standard operating procedures and agreed ways of working, addressing any issue of non-compliance with individuals
  • Support staff in trouble shooting issues and complaints
  • Be accountable for own standards of work in accordance with departmental policies and procedures, and take every opportunity to sustain and improve knowledge and skills.
  • Take personal responsibility for promoting a safe environment and safe patient care by identifying areas of risk and following the Incident reporting policy and procedure.

Person Specification

Qualifications

Desirable

  • Literate and numerate with a good level of education to GCSE-level (or equivalent)
  • Prepared to undertake further training/ qualification relevant to the role.
  • Proven office and customer service experience in pervious employment
  • Previous experience in a clinical setting
  • Able to work within a team
  • Strong leadership skills
Person Specification

Qualifications

Desirable

  • Literate and numerate with a good level of education to GCSE-level (or equivalent)
  • Prepared to undertake further training/ qualification relevant to the role.
  • Proven office and customer service experience in pervious employment
  • Previous experience in a clinical setting
  • Able to work within a team
  • Strong leadership skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH


Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH


Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Coordinator

Divya Melekandy

Divya.Melekandy@hje.org.uk

Details

Date posted

18 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0263-25-0113

Job locations

60 Grove End Road

St John’s Wood

London

NW8 9NH


Supporting documents

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