Job summary
We are looking for an Imaging Administrator to join our Imaging Department team. The post holder will ensure patients, visitors and staff receive professional and polite assistance at all times.
Main duties of the job
The post holder will work as part of a multi-disciplinary team and have responsibility for providing a high quality administrative and clerical support service to the Imaging Department including booking appointments for all Imaging tests and Interventional Radiology procedures. The role requires advanced communication skill, both verbal and written.
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About us
Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;
When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- For employees joining us from the NHS, we can provide continuation of your NHS pension
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Job description
Job responsibilities
- Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner.
- Answer telephones in accordance with departmental standards
- Proactively deal with potential situations of conflict to diffuse and prevent patient complaints.
- Arrange appointments for in-patient and outpatient examinations, liaising with referring clinicians, patients and other members of the Imaging team as appropriate.
- Co-ordinate requests for specialised examinations with the availability of Radiologists and other service providers such as Theatres, Anaesthetists, Admissions and Labs.
- Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date in accordance with hospital/departmental protocols.
- Ensure all patient data is entered on to the hospital PAS and RIS systems accurately to ensure accurate patients medical records.
- To verify insurance cover or 3rd party clients, and guarantors status.
- Ensuring all clinics are maintained and updated, during shifts
- To file away all copies of registration forms in accordance with department policy, attaching any relevant letters of guarantee as well as following GDPR data protection.
- Be confident in cash handling, adhering to departments policies and Procedures
- To collect payment in accordance with Hospital policies & issue receipts as and when appropriate.
- Assisting Consultants for collection of consultation fees on the day.
Job description
Job responsibilities
- Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner.
- Answer telephones in accordance with departmental standards
- Proactively deal with potential situations of conflict to diffuse and prevent patient complaints.
- Arrange appointments for in-patient and outpatient examinations, liaising with referring clinicians, patients and other members of the Imaging team as appropriate.
- Co-ordinate requests for specialised examinations with the availability of Radiologists and other service providers such as Theatres, Anaesthetists, Admissions and Labs.
- Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date in accordance with hospital/departmental protocols.
- Ensure all patient data is entered on to the hospital PAS and RIS systems accurately to ensure accurate patients medical records.
- To verify insurance cover or 3rd party clients, and guarantors status.
- Ensuring all clinics are maintained and updated, during shifts
- To file away all copies of registration forms in accordance with department policy, attaching any relevant letters of guarantee as well as following GDPR data protection.
- Be confident in cash handling, adhering to departments policies and Procedures
- To collect payment in accordance with Hospital policies & issue receipts as and when appropriate.
- Assisting Consultants for collection of consultation fees on the day.
Person Specification
Qualifications
Essential
- Well established numeracy and literacy skills (GCSE or equivalent, at grade C or above in Mathematics and English)
- NVQ at level 3 or above in Business Administration (or equivalent) desirably
- Evidence of IT skills and computer data input
- Previous experience of working in a radiology reception department
- Evidence of general clerical experience
- Experience of record keeping
- Evidence of excellent customer care skills
- Experience in liaising with people and staff at all levels
- Demonstrate ability to work on own initiative and also to work as part of a team
- Professional appearance
- Ability to prioritise own workload in a highly pressurised working environment; problem solving for the benefit of the team and knowledge to develop alternative procedures
Desirable
- Highly motivated, enthusiastic, proactive individual with excellent communication and interpersonal skills
- Demonstrate previous relevant reception experience working in a medical environment
Person Specification
Qualifications
Essential
- Well established numeracy and literacy skills (GCSE or equivalent, at grade C or above in Mathematics and English)
- NVQ at level 3 or above in Business Administration (or equivalent) desirably
- Evidence of IT skills and computer data input
- Previous experience of working in a radiology reception department
- Evidence of general clerical experience
- Experience of record keeping
- Evidence of excellent customer care skills
- Experience in liaising with people and staff at all levels
- Demonstrate ability to work on own initiative and also to work as part of a team
- Professional appearance
- Ability to prioritise own workload in a highly pressurised working environment; problem solving for the benefit of the team and knowledge to develop alternative procedures
Desirable
- Highly motivated, enthusiastic, proactive individual with excellent communication and interpersonal skills
- Demonstrate previous relevant reception experience working in a medical environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
