Job summary
At Nimbuscare,
we are pioneering a bold and collaborative model of care. Born from a collective
of GP practices in York, we have evolved into one of the most dynamic and
innovative health and care providers in the country. Our journey has always
been driven by a simple but powerful belief: when we work together, we can
achieve better outcomes for the people we serve.
We are trusted for our delivery, known for our
innovation, and recognised for compassionate, values-led leadership.
We are seeking a motivated and passionate Safe and
Effective Care Facilitator (SECF) to join Nimbuscare and play a key role in
supporting high-quality, safe and effective care across our services.
Please note that this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Main duties of the job
The
Opportunity
Working closely with the Safe and Effective Care Lead and
colleagues across Directorates, this role provides expert advice, coordination
and practical support to ensure compliance with statutory, regulatory and
internal governance requirements, including CQC standards, PSIRF, and data
protection. You will be central to facilitating learning from incidents, audits
and patient feedback, helping teams translate insight into meaningful
improvement.
What Youll
Do
This is a varied and influential role for someone who
thrives on collaboration and wants to make a tangible impact. You will work in
partnership with clinical, operational and corporate teams to support patient
safety initiatives, analyse data to identify trends and risks, and embed
learning and assurance at service level. The role also contributes to a strong
culture of continuous learning, openness and accountability.
About You:
We are looking for someone who is driven, ambitious and
committed to excellence, with the confidence to influence without direct
authority and the ability to build strong, trusted relationships. If you are
passionate about patient-centred care and want to help shape and strengthen
quality and safety across a federated healthcare organisation, we would welcome
your application.
About us
Who are we?
Nimbuscare is a not-for-profit, socially driven organisation within the NHS family. Were collaborative, agile and innovative at our core, working with partners across the system to remove complexity, inspire trust and create person-centred solutions that make healthcare better for everyone.
What we do?
We work towards making a complex system simpler. Creating better, more seamless care closer to home.
How we do it?
By collaborating closely with GP Members, Patient Safety Partners and wider health and care organisations, combining shared insight and expertise to improve outcomes for local people.
As a Disability Confident Committed employer disabled
applicants who meet the essential criteria for this job are guaranteed an
interview.
Job description
Job responsibilities
Job Summary:
The Safe and Effective Care Facilitator(SECF)will,with oversight from the Safe and Effective care lead (SECL),providehigh-qualityadvice and support to Directorates and colleagues acrossNimbuscare.The post holder will provide support to ensure compliance with external statutory and regulatory requirements and internal governance, including CQC standards, PSIRF policy, and data protection, to optimise quality and patient experience.
Main Duties and Responsibilities:
The Safe and Effective Care Facilitatorwill work collaboratively to support colleagues withpatient safety and quality improvement initiativestodemonstrateassurance. The role involvesfacilitatinglearning fromevents, audits, patient feedback, supporting staff throughtrainingand education, and helping services meet regulatoryand organisational standards.The SECF will providesupport around compliance by providing data analysis and trend/theme analysisandinternal compliance mechanisms. These will particularly relate to the CQC, PSIRF policy and associated governance including data protection related duties to ensure that quality and experience is optimised.
This role requires an individual who is driven, ambitious and passionate about the provision ,of high quality, safe and effective care with a desire to influence and work in close partnership with clinical and operational colleagues.
Provide support to the Safe and Effective Care Leadin the following core functions:
- Support patient safety initiatives, including incident reporting, learning,auditand improvement.
- Co-ordinateandpulldata from multiple sources tohelpidentifyrisks, themes, and opportunities for improvement.
- Ensure learning from incidents, complaints, and feedback isdisseminatedand embedded at service level.
- Facilitate effective communication between patients, families, and multidisciplinary teams.
- Support compliance with statutory, regulatory, and internal governance requirements, including CQC, PSIRF, and data protection.
- Contribute to a culture of continuous learning, improvement, and accountability.
- Support pulling KPI data,identifyingtrendsand opportunities for learningfrom VATIX events.
- Promote active engagementwithrelevant staff in risk managementto support the maintenance of the register.
- Support the development,deliveryand monitoring of relevant action plans, and ensure evidence provided to support their delivery is robust.
AdministrativeResponsibilities
- Maintainaccurate,timely, and confidential records in line with data protection and information governance requirements.
- Support the collation, validation, and reporting of quality, safety, and patient experience data from multiple sources.
- Coordinate meetings, learning events, and service-level feedback,processes, including preparation of agendas, papers, and action logs.
- Monitor progress against agreed actions arising from incidents, complaints, audits, and reviews.
- Support administrative processes related to CQC, PSIRF, and internal assurance requirements.
- Review and amend complaint responses prior to senior review and sign off.
StrategicDevelopment
- Contribute to the development and delivery of federation-wide quality and patient safety priorities.
- Support strategic initiatives aimed at improving patient-centred care, safety, and clinical effectiveness.
- Identifyemerging risks, trends, and opportunities through data analysis and stakeholder feedback.
- Support alignment of services with national policy, regulatory expectations, and best practice guidance.
- Contribute to long-term planning for quality improvement and service integration
Management andLeadershipResponsibilities
- Provide professional support and guidance to staff on safe and effective care practices.
- Promote a culture of openness, learning, and continuous improvement.
- Support multidisciplinary and cross-organisational working to improve
care quality and experience.
- Act as a role model for patient-centred, values-based practice.
- Support change initiatives and service improvements, influencing without
direct line management responsibility.
Policy and ServiceDevelopment
- Support the development, review, and implementation of policies related to patient safety, quality, and governance.
- Ensure policies reflect regulatory requirements, data protection duties, and patient-centred principles.
- Support services to embed policies into day-to-day practice.
- Contribute to the development of standardised pathways, protocols, and escalation processes across the federation.
- Support service redesign initiatives to improve safety, effectiveness, and patient experience
Research and AuditResponsibilities
- Support audit and evaluation activity tomonitorcompliance with standards andidentifyareas for improvement.
- Assistin the design, coordination, and analysis of audits related to quality, safety, and patient experience.
- Support the use of evidence-based practice and national guidance to inform service improvement.
- Contribute to the dissemination of audit findings, learning, and best practice.
- Support a culture of inquiry, reflection, and learning to improve patient-centred care and outcomes
EducationandTraining
- Use opportunities for the dissemination of good practice.
- Toparticipatein training relevant to the role
- To support with staff education and development around governance and patient safety processes.
Other:
The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.
Job description
Job responsibilities
Job Summary:
The Safe and Effective Care Facilitator(SECF)will,with oversight from the Safe and Effective care lead (SECL),providehigh-qualityadvice and support to Directorates and colleagues acrossNimbuscare.The post holder will provide support to ensure compliance with external statutory and regulatory requirements and internal governance, including CQC standards, PSIRF policy, and data protection, to optimise quality and patient experience.
Main Duties and Responsibilities:
The Safe and Effective Care Facilitatorwill work collaboratively to support colleagues withpatient safety and quality improvement initiativestodemonstrateassurance. The role involvesfacilitatinglearning fromevents, audits, patient feedback, supporting staff throughtrainingand education, and helping services meet regulatoryand organisational standards.The SECF will providesupport around compliance by providing data analysis and trend/theme analysisandinternal compliance mechanisms. These will particularly relate to the CQC, PSIRF policy and associated governance including data protection related duties to ensure that quality and experience is optimised.
This role requires an individual who is driven, ambitious and passionate about the provision ,of high quality, safe and effective care with a desire to influence and work in close partnership with clinical and operational colleagues.
Provide support to the Safe and Effective Care Leadin the following core functions:
- Support patient safety initiatives, including incident reporting, learning,auditand improvement.
- Co-ordinateandpulldata from multiple sources tohelpidentifyrisks, themes, and opportunities for improvement.
- Ensure learning from incidents, complaints, and feedback isdisseminatedand embedded at service level.
- Facilitate effective communication between patients, families, and multidisciplinary teams.
- Support compliance with statutory, regulatory, and internal governance requirements, including CQC, PSIRF, and data protection.
- Contribute to a culture of continuous learning, improvement, and accountability.
- Support pulling KPI data,identifyingtrendsand opportunities for learningfrom VATIX events.
- Promote active engagementwithrelevant staff in risk managementto support the maintenance of the register.
- Support the development,deliveryand monitoring of relevant action plans, and ensure evidence provided to support their delivery is robust.
AdministrativeResponsibilities
- Maintainaccurate,timely, and confidential records in line with data protection and information governance requirements.
- Support the collation, validation, and reporting of quality, safety, and patient experience data from multiple sources.
- Coordinate meetings, learning events, and service-level feedback,processes, including preparation of agendas, papers, and action logs.
- Monitor progress against agreed actions arising from incidents, complaints, audits, and reviews.
- Support administrative processes related to CQC, PSIRF, and internal assurance requirements.
- Review and amend complaint responses prior to senior review and sign off.
StrategicDevelopment
- Contribute to the development and delivery of federation-wide quality and patient safety priorities.
- Support strategic initiatives aimed at improving patient-centred care, safety, and clinical effectiveness.
- Identifyemerging risks, trends, and opportunities through data analysis and stakeholder feedback.
- Support alignment of services with national policy, regulatory expectations, and best practice guidance.
- Contribute to long-term planning for quality improvement and service integration
Management andLeadershipResponsibilities
- Provide professional support and guidance to staff on safe and effective care practices.
- Promote a culture of openness, learning, and continuous improvement.
- Support multidisciplinary and cross-organisational working to improve
care quality and experience.
- Act as a role model for patient-centred, values-based practice.
- Support change initiatives and service improvements, influencing without
direct line management responsibility.
Policy and ServiceDevelopment
- Support the development, review, and implementation of policies related to patient safety, quality, and governance.
- Ensure policies reflect regulatory requirements, data protection duties, and patient-centred principles.
- Support services to embed policies into day-to-day practice.
- Contribute to the development of standardised pathways, protocols, and escalation processes across the federation.
- Support service redesign initiatives to improve safety, effectiveness, and patient experience
Research and AuditResponsibilities
- Support audit and evaluation activity tomonitorcompliance with standards andidentifyareas for improvement.
- Assistin the design, coordination, and analysis of audits related to quality, safety, and patient experience.
- Support the use of evidence-based practice and national guidance to inform service improvement.
- Contribute to the dissemination of audit findings, learning, and best practice.
- Support a culture of inquiry, reflection, and learning to improve patient-centred care and outcomes
EducationandTraining
- Use opportunities for the dissemination of good practice.
- Toparticipatein training relevant to the role
- To support with staff education and development around governance and patient safety processes.
Other:
The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.
Person Specification
Skills and Knowledge
Essential
- Knowledge of the NHS Constitution.
- Knowledge of patient safety principles, risk management, and clinical governance.
- Understanding of quality improvement methodologies and service evaluation.
- Ability to analyse qualitative and quantitative data and identify key themes.
- Strong communication skills, both written and verbal
- Ability to work collaboratively across multidisciplinary teams and organisations.
- Working knowledge of Information Governance, confidentiality and data protection principles.
- Excellent interpersonal, communication (written, oral and listening) skills.
- Good IT skills; ability to use Microsoft Word, PowerPoint, Excel and email.
- Presentation and teaching skills.
- Prior experience of complaint management and patient liaison support.
Desirable
- Knowledge of CQC standards and inspection frameworks.
- Understanding of PSIRF and learning-from-incidents approaches.
- Awareness of integrated care systems or federated healthcare models
- Knowledge of using event reporting systems.
- Able to analyse data and explore trends.
- Ability to write SMART action plans, collate evidence and track progress
Personal Attributes
Essential
- Highly motivated and enthusiastic individual.
- Able to work autonomously as well as within a team.
- Flexible and adaptable in a complex and evolving environment.
- Enthusiasm for collaborative working and shared learning
- Demonstrates passion for excellence
- Flexible in their attitudes and behaviours to support team working and delivery of objectives.
- Supports learning and development of self and others.
- Supports and promotes equality and diversity
- Able to receive, reflect on, and apply feedback to support ongoing professional development
- Ability to travel between Nimbuscare locations.
Desirable
- Ability to influence and support change without direct authority.
- Flexible and adaptable in a complex and evolving environment
- Enthusiasm for collaborative working and shared learning.
Experience
Essential
- Experience working in a healthcare setting >4 years.
- Experience supporting quality, safety, or service improvement activities.
- Experience working with patient feedback, incident, or risk data.
- Knowledge and experience of presenting information to groups.
Desirable
- Understanding working across multiple services or organisations.
- Familiarity supporting regulatory compliance or inspections.
- Experience facilitating learning events, reviews, or improvement initiatives
Qualifications
Essential
- Educated to degree level or equivalent, significant >4 years experience in patient safety related discipline.
- Evidence of ongoing professional development.
Desirable
- Qualification or training in quality improvement, patient safety, or clinical governance.
- Training in data analysis, audit, or service improvement.
- Relevant professional registration (e.g. healthcare, quality, or management-related)
Person Specification
Skills and Knowledge
Essential
- Knowledge of the NHS Constitution.
- Knowledge of patient safety principles, risk management, and clinical governance.
- Understanding of quality improvement methodologies and service evaluation.
- Ability to analyse qualitative and quantitative data and identify key themes.
- Strong communication skills, both written and verbal
- Ability to work collaboratively across multidisciplinary teams and organisations.
- Working knowledge of Information Governance, confidentiality and data protection principles.
- Excellent interpersonal, communication (written, oral and listening) skills.
- Good IT skills; ability to use Microsoft Word, PowerPoint, Excel and email.
- Presentation and teaching skills.
- Prior experience of complaint management and patient liaison support.
Desirable
- Knowledge of CQC standards and inspection frameworks.
- Understanding of PSIRF and learning-from-incidents approaches.
- Awareness of integrated care systems or federated healthcare models
- Knowledge of using event reporting systems.
- Able to analyse data and explore trends.
- Ability to write SMART action plans, collate evidence and track progress
Personal Attributes
Essential
- Highly motivated and enthusiastic individual.
- Able to work autonomously as well as within a team.
- Flexible and adaptable in a complex and evolving environment.
- Enthusiasm for collaborative working and shared learning
- Demonstrates passion for excellence
- Flexible in their attitudes and behaviours to support team working and delivery of objectives.
- Supports learning and development of self and others.
- Supports and promotes equality and diversity
- Able to receive, reflect on, and apply feedback to support ongoing professional development
- Ability to travel between Nimbuscare locations.
Desirable
- Ability to influence and support change without direct authority.
- Flexible and adaptable in a complex and evolving environment
- Enthusiasm for collaborative working and shared learning.
Experience
Essential
- Experience working in a healthcare setting >4 years.
- Experience supporting quality, safety, or service improvement activities.
- Experience working with patient feedback, incident, or risk data.
- Knowledge and experience of presenting information to groups.
Desirable
- Understanding working across multiple services or organisations.
- Familiarity supporting regulatory compliance or inspections.
- Experience facilitating learning events, reviews, or improvement initiatives
Qualifications
Essential
- Educated to degree level or equivalent, significant >4 years experience in patient safety related discipline.
- Evidence of ongoing professional development.
Desirable
- Qualification or training in quality improvement, patient safety, or clinical governance.
- Training in data analysis, audit, or service improvement.
- Relevant professional registration (e.g. healthcare, quality, or management-related)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
