Job responsibilities
Responsible
for implementing systems and processes to ensure the smooth administration and
management of the service.
Implement,
and adopting IT solutions where possible to support the service.
Provide
high quality administrative support to the clinical teams and service partners.
Deliver a
high-quality patient facing service while maintaining a professional and
compassionate approach.
Develop an
in-depth knowledge of SystmOne to ensure administrative support for services
can improve utilisation of the system, reducing errors and improving the
accuracy of data capturing and reporting.
Line
management of the Care Navigators (Frailty), conducting regular 1-2-1s, team
meetings and annual appraisals, establishing and maintaining effective personal
development.
Provide
comprehensive induction training and on-the-job training to all new members of
the team and ensure attendance and completion of all statutory and mandatory
training and updates.
Manage
workloads, delegating appropriate work and ensuring all work is dealt with as
necessary.
Manage any
difficult situations that may arise in addition to supporting staff that may
require help or advice and guidance.
Accurately
mange and record annual leave and arrange cover ensuring the service is
maintained at all times.
Ensure all
staff adhere to Nimbuscares policies and procedures at all times.
Ensure that
office equipment is procured, and stock levels maintained across the service
offices.
Support in
the redesigning of processes/policies to streamline ways of working where
appropriate.
Assist in
the management of user ID security levels, Smartcards and passwords.
Deal with
more complex enquiries from patients, seeking support from the clinical team as
necessary.
Other
Responsibilities:
Be aware of and comply with all relevant
policies/guidelines, e.g. prescribing, confidentiality, data protection, health
and safety.
Commitment and contribution to achievement
of the highest possible quality standards.
Commitment to life-long learning and audit
to ensure evidence-based best practice.
Contribute to evaluation/audit and clinical
standard setting within the organisation.
Attendance at regular in-house governance
and educational meetings and training as well as events at other agencies as
appropriate.
Assist with the training of other staff
members.
Take responsibility that any
equipment either clinical or otherwise, used when working, is taken due care of
and locked away at the end of every working session
Business
responsibilities:
Maintain ethos and culture of Nimbuscare.
Positively promote Nimbuscare.
Support Line Managers as required.
Adhere to Health & Safety and educate
staff within your role.
Apply Nimbuscare policies, standards and
guidance.
Attend in-house governance, educational and
staff meetings as appropriate.
Suggest and support the introduction of new
working processes to optimise quality.
Communicate to ensure that all employees
operate as an effective team.
Build and maintain relationships with other
healthcare professionals, including GPs,
GP surgery personnel, care home personnel and CCG personnel etc.
Everyone within Nimbuscare has a
responsibility for, and is committed to, safeguarding and promoting the welfare
of Adults-at-risk (vulnerable adults), children and young people and for
ensuring that they are protected from harm.
Be fully aware of and understand your
duties and responsibilities arising from the Childrens Act 2004 and Working
Together to Safeguard Children 2018, in relation to child protection and
safeguarding children and young people.
Be fully aware of and understand your
duties and responsibilities arising from the DOH Policy No Secrets (2000), and
the principles of safeguarding as they apply to Adults-at-risk (vulnerable
adults) in relation to your work.
Recognise the types and signs of abuse and
neglect.
Ensure the Nimbuscare Safeguarding Lead is
alerted to, and kept fully informed of, any concerns you may have in relation
to safeguarding adults, children and young people.
Adhere to Nimbuscare and local Child
Protection and Safeguarding Adult policies and procedures.
Professional
Development and Education Responsibilities:
Participation in individual performance
reviews, including maintaining a record of own personal and/or professional
development.
Working in conjunction with management,
assess own learning needs and undertake learning as appropriate.
Develop and utilise a written Personal
Development Plan.
Make effective use of learning
opportunities within and outside the workplace, evaluating their effectiveness
and feeding back relevant information.
Disseminate learning and information gained
to other team members in order to share good practice and inform others about
current and future developments.
Undertake mandatory and statutory training
as required.
Team working:
Understand own role and scope in the
organisation and identify how this may develop over time.
Work as an effective and responsible team
member and leader, supporting others and exploring the mechanisms to develop
new ways of working.
Accept delegation from senior staff,
prioritise own workload and delegate as appropriate and ensure effective time
management strategies are embedded in own practice.
Participate in team activities that create
opportunities to improve patient care.
Contribute to the effectiveness of the team
by reflecting on own and team activities and making suggestions on ways to
improve and enhance the teams performance.
Participate and support local projects as
agreed with the management team.
Delegate clearly and appropriately,
adopting the principles of safe practice and assessment of competence of those
taking on delegated duties.
Confidentiality:
In the course of seeking treatment,
customers entrust us with, or allow us to gather, sensitive information in
relation to their health and other matters.
They do so in confidence and have the right to expect that you will
respect their privacy and act appropriately.
In the performance of your duties outlined
in this Job Description, you may have access to confidential information
relating to customers and their carers, Nimbuscare staff and other healthcare
workers. You may also have access to
information relating to Nimbuscare as a business organisation. All such information from any source is to be
regarded as strictly confidential.
Information relating to customers, carers,
colleagues, other healthcare workers or the business of Nimbuscare may only be
divulged to authorised persons in accordance with Nimbuscare policies and
procedures relating to confidentiality and the protection of personal and
sensitive data.
Be aware of your responsibilities under the
General Data Protection Regulations (GDPR).
Health &
Safety:
You will assist in promoting and
maintaining their own and others health, safety and security as defined in the
Nimbuscare Health & Safety Policy, to include:
Using personal security systems within the
workplace according to guidelines.
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update
your knowledge and skills.
Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from
hazards.
Reporting potential risks identified.
Equality and
Diversity:
You will support the equality, diversity
and rights of customers, carers and colleagues, to include:
Acting in a way that recognises the
importance of peoples rights, interpreting them in a way that is consistent
with Nimbuscare procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and
beliefs of customers, carers and colleagues.
Behaving in a manner which is welcoming to
and of the individual, is non-judgmental and respects their circumstances,
feelings priorities and rights.
Quality:
You will strive to maintain quality within
Nimbuscare, and will:
Alert other team members to issues of
quality and risk.
Assess own performance and take
accountability for own actions, either directly or under
Supervision:
Effectively
manage own time, workload and resources.
Work
within own limitations and experience.
Be
aware of and co-operate with audit.
Work
effectively with individuals in other agencies to meet patients needs.
Portray
a professional image at all times.
Communication:
You should recognise the importance of
effective communication within the team and will strive to:
Communicate effectively with other team
members.
Communicate effectively with customers and
carers.
Recognise peoples needs for alternative
methods of communication and respond accordingly.
This list of duties is
not exhaustive
