Job summary
The role of the Receptionist is to provide a friendly and efficient reception and admin support service for the Acomb Garth Community Health Care Centre and Askham Bar Community Centre.
You will ensure an
efficient and professional reception provision and will work as part of the
wider team to ensure a positive patient experience.
NMW Pay Rates:
21 years old and over £12.21 per hour
18-20 years old £10 per hour
Under 18 years old £7.55 per hour
Main duties of the job
Duties
may vary from time to time under the direction of the General Manager,
dependent on current and evolving Nimbuscare contracts - but these will include:
Providing a reception service for the centre
Interacting and communicating with patients,
clinicians and other staff this may involve re-booking appointments,
providing advice and assistance
Computer data entry/data allocation and
collation; processing and recording information
Filing and retrieving paperwork both manually
and electronically
Participate in meetings as required
Escalation of issues to General Manager if
required e.g. facilities, H & S
Provide administrative cover in the event of
holiday and sickness
Manage
and prioritise own workload
Recognise
and work within own competence
To
provide and receive routine information verbally or electronically to
inform work colleagues and key stakeholders
To
demonstrate a competent level of interpersonal skills when providing
information
Provide
payroll support with invoice processing
Provide
administrative support with monthly reporting submissions
Support
with rota fill / clinical staffing where appropriate
About us
Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.
We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can.
We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality.
We are part of the system, and we are here to stay.
To learn more about Nimbuscare please visit our website at www.nimbuscare.co.uk
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.
As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.
Please advise us of any reasonable adjustments we can make to support you throughout the recruitment process.
Job description
Job responsibilities
Main
Duties and Responsibilities:
Duties
may vary from time to time under the direction of the General Manager,
dependent on current and evolving Nimbuscare contracts - but these will include:
Providing a reception service for the centre
Interacting and communicating with patients,
clinicians and other staff this may involve re-booking appointments,
providing advice and assistance
Computer data entry/data allocation and
collation; processing and recording information
Filing and retrieving paperwork both manually
and electronically
Participate in meetings as required
Escalation of issues to General Manager if
required e.g. facilities, H & S
Provide administrative cover in the event of
holiday and sickness
Manage
and prioritise own workload
Recognise
and work within own competence
To
provide and receive routine information verbally or electronically to
inform work colleagues and key stakeholders
To
demonstrate a competent level of interpersonal skills when providing
information
Provide
payroll support with invoice processing
Provide
administrative support with monthly reporting submissions
Support
with rota fill / clinical staffing where appropriate
Business responsibilities:
Maintain
ethos and culture of Nimbuscare Limited.
Positively
promote Nimbuscare Limited both in and out of the workplace
Attend
educational and staff meetings as requested.
To support the introduction of new working
processes to optimise quality.
To build and maintain relationships with relevant
personnel
Learning and development:
You
will participate in any training programme implemented by Nimbuscare Limited as
part of this employment, such training to include:
Participation
in individual performance reviews, including maintaining a record of own
personal and/or professional development.
Make effective use of learning opportunities
within and outside the workplace
Undertake mandatory and statutory training as
required.
Team working:
Work as an effective and responsible team
member, supporting others and exploring the mechanisms to develop new ways
of working.
Accept delegation from senior staff, prioritise
own workload and ensure effective time management strategies are embedded
in own practice.
Participate in team activities that create
opportunities to improve patient care.
Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance.
Confidentiality:
To
understand and be aware of the confidentiality of information gained during the
course of your duties, which may include access to personal information
relating to clients, patients and members of staff. It is expected that
you understand the importance of treating information in a discreet and
confidential manner.
Health & Safety:
Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks.
Making
effective use of training to update knowledge and skills.
Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards.
Reporting
potential risks within Acomb Garth identified.
Equality and
Diversity:
To
actively support equality, diversity and inclusion and ensure that all
work colleagues, patients and staff are valued and treated with dignity
and respect.
Quality:
Alert
other team members to issues of quality and risk.
Assess
own performance and take accountability for own actions, either directly
or under supervision.
Effectively
manage own time, workload and resources.
Work
within own limitations and experience.
Be aware
of and co-operate with audit.
Work
effectively with individuals in other agencies to meet patients needs.
Portray a
professional image at all times.
Communication:
Communicate
effectively with colleagues, patients and external parties
Recognise
and have awareness of peoples needs for alternative methods of
communication and respond accordingly.
Other:
This job description is
neither exhaustive nor exclusive and will be reviewed periodically in
conjunction with you. You are required to carry out any duties that may
reasonably be requested by the General Manager
Job description
Job responsibilities
Main
Duties and Responsibilities:
Duties
may vary from time to time under the direction of the General Manager,
dependent on current and evolving Nimbuscare contracts - but these will include:
Providing a reception service for the centre
Interacting and communicating with patients,
clinicians and other staff this may involve re-booking appointments,
providing advice and assistance
Computer data entry/data allocation and
collation; processing and recording information
Filing and retrieving paperwork both manually
and electronically
Participate in meetings as required
Escalation of issues to General Manager if
required e.g. facilities, H & S
Provide administrative cover in the event of
holiday and sickness
Manage
and prioritise own workload
Recognise
and work within own competence
To
provide and receive routine information verbally or electronically to
inform work colleagues and key stakeholders
To
demonstrate a competent level of interpersonal skills when providing
information
Provide
payroll support with invoice processing
Provide
administrative support with monthly reporting submissions
Support
with rota fill / clinical staffing where appropriate
Business responsibilities:
Maintain
ethos and culture of Nimbuscare Limited.
Positively
promote Nimbuscare Limited both in and out of the workplace
Attend
educational and staff meetings as requested.
To support the introduction of new working
processes to optimise quality.
To build and maintain relationships with relevant
personnel
Learning and development:
You
will participate in any training programme implemented by Nimbuscare Limited as
part of this employment, such training to include:
Participation
in individual performance reviews, including maintaining a record of own
personal and/or professional development.
Make effective use of learning opportunities
within and outside the workplace
Undertake mandatory and statutory training as
required.
Team working:
Work as an effective and responsible team
member, supporting others and exploring the mechanisms to develop new ways
of working.
Accept delegation from senior staff, prioritise
own workload and ensure effective time management strategies are embedded
in own practice.
Participate in team activities that create
opportunities to improve patient care.
Contribute
to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams
performance.
Confidentiality:
To
understand and be aware of the confidentiality of information gained during the
course of your duties, which may include access to personal information
relating to clients, patients and members of staff. It is expected that
you understand the importance of treating information in a discreet and
confidential manner.
Health & Safety:
Identifying
the risks involved in work activities and undertaking such activities in a
way that manages those risks.
Making
effective use of training to update knowledge and skills.
Using
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazards.
Reporting
potential risks within Acomb Garth identified.
Equality and
Diversity:
To
actively support equality, diversity and inclusion and ensure that all
work colleagues, patients and staff are valued and treated with dignity
and respect.
Quality:
Alert
other team members to issues of quality and risk.
Assess
own performance and take accountability for own actions, either directly
or under supervision.
Effectively
manage own time, workload and resources.
Work
within own limitations and experience.
Be aware
of and co-operate with audit.
Work
effectively with individuals in other agencies to meet patients needs.
Portray a
professional image at all times.
Communication:
Communicate
effectively with colleagues, patients and external parties
Recognise
and have awareness of peoples needs for alternative methods of
communication and respond accordingly.
Other:
This job description is
neither exhaustive nor exclusive and will be reviewed periodically in
conjunction with you. You are required to carry out any duties that may
reasonably be requested by the General Manager
Person Specification
Experience
Essential
- Competent in using Microsoft Office
- Good written and verbal communication skills
- Able to work well under pressure
- Able to work as part of a team
- Able to listen and empathise
- Hard working and willing
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- 6 months minimum experience in a similar role
- Experience in working with SystmOne
- Able to use Microsoft Office Word, Excel and Outlook
- Excellent customer service skills
- Understand and observe strict confidentiality
Desirable
- Experience of working within the NHS or general practice
Other
Essential
- Ability to travel across various sites when required.
Person Specification
Experience
Essential
- Competent in using Microsoft Office
- Good written and verbal communication skills
- Able to work well under pressure
- Able to work as part of a team
- Able to listen and empathise
- Hard working and willing
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- 6 months minimum experience in a similar role
- Experience in working with SystmOne
- Able to use Microsoft Office Word, Excel and Outlook
- Excellent customer service skills
- Understand and observe strict confidentiality
Desirable
- Experience of working within the NHS or general practice
Other
Essential
- Ability to travel across various sites when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
