Job summary
Salary
£12.53 per hour
Tenure
Contracted or Bank
(Zero hours)
Hours
Monday - Friday: 18:15 - 20:15
Saturday: 08:45 -13:00 /
13:00 -17:15
Locations:
Whitby Hospital, Springhill, Whitby, YO21 1DP
Job
Summary:
This is an exciting opportunity to join the
Nimbuscare team in the role of Receptionist to support the Nimbuscare team in
the delivery of the Extended Access service at Whitby Hospital on behalf of the
Whitby Coast and Moors Primary Care Network.
You will be the first point of contact for our
patients arriving for a face-to-face appointment and will be friendly and
welcoming.
You will ensure an efficient and professional
reception provision and will work to ensure a positive patient experience.
Interviews will be held in person in York.
Main duties of the job
To act
as the main point of contact for patients & visitors arriving.
Report
and action facility issues and faults where required.
Where
appropriate, escalate Health & Safety and facility issues.
To
support the clinical teams working in our services with basic requests.
To
manage the waiting room area whilst patients wait to be seen.
Interaction
with patients to provide information, signposting, and advice.
To
demonstrate a competent level of interpersonal skills.
Manage
and prioritise own workload.
Ensure
the clinical rooms are stocked where appropriate.
Any
other duties as directed.
Completion
of administrative tasks as directed.
About us
Nimbuscare is a not-for-profit organisation that aims to be a
collaborative and agile provider that cares for its people and patients.
Nimbuscare is based in York and is owned by all the practices in the city,
however we deliver services over a wider footprint.
Who are we
We deliver Urgent Care services in collaboration with the hospital
and GP practices in York, Scarborough, Whitby, Malton and Selby. We also
provide community-based frailty care, which focuses on treating people in the community
where we can. We also aim to shift services into the community where possible,
for example our community diagnostic centres run in partnership with the Acute
Trust.
We are committed to contributing towards a better NHS based on
equity, fairness, innovation, collaboration and quality.
We are part of the system, and we are here to stay.
Nimbuscare is committed to improving the diversity of its workforce
to better reflect the communities we serve. We welcome applications from
everyone and work to promote an inclusive supportive culture that values and
celebrates our differences.
As a Disability Confident Committed employer disabled applicants who
meet the essential criteria for this job are guaranteed an interview.
Please note Nimbuscare does not hold a license to sponsor any visa applications
and we are unable to provide any advice about visas.
Job description
Job responsibilities
Salary
£12.53 per hour
Tenure
Contracted or Bank
(Zero hours)
Hours
Monday Friday 18:15 20:15
Saturday 08:45 13:00 /
13:00 17:15
Locations:
Whitby Hospital, Springhill, Whitby, YO21 1DP
Job
Summary:
This is an exciting opportunity to join the
Nimbuscare team in the role of Receptionist to support the Nimbuscare team in
the delivery of the Extended Access service at Whitby Hospital on behalf of the
Whitby Coast and Moors Primary Care Network.
You will be the first point of contact for our
patients arriving for a face-to-face appointment and will be friendly and
welcoming.
You will ensure an efficient and professional
reception provision and will work to ensure a positive patient experience.
Main
Duties and Responsibilities:
To act
as the main point of contact for patients & visitors arriving.
Report
and action facility issues and faults where required.
Where
appropriate, escalate Health & Safety and facility issues.
To
support the clinical teams working in our services with basic requests.
To
manage the waiting room area whilst patients wait to be seen.
Interaction
with patients to provide information, signposting, and advice.
To
demonstrate a competent level of interpersonal skills.
Manage
and prioritise own workload.
Ensure
the clinical rooms are stocked where appropriate.
Any
other duties as directed.
Completion
of administrative tasks as directed.
Job description
Job responsibilities
Salary
£12.53 per hour
Tenure
Contracted or Bank
(Zero hours)
Hours
Monday Friday 18:15 20:15
Saturday 08:45 13:00 /
13:00 17:15
Locations:
Whitby Hospital, Springhill, Whitby, YO21 1DP
Job
Summary:
This is an exciting opportunity to join the
Nimbuscare team in the role of Receptionist to support the Nimbuscare team in
the delivery of the Extended Access service at Whitby Hospital on behalf of the
Whitby Coast and Moors Primary Care Network.
You will be the first point of contact for our
patients arriving for a face-to-face appointment and will be friendly and
welcoming.
You will ensure an efficient and professional
reception provision and will work to ensure a positive patient experience.
Main
Duties and Responsibilities:
To act
as the main point of contact for patients & visitors arriving.
Report
and action facility issues and faults where required.
Where
appropriate, escalate Health & Safety and facility issues.
To
support the clinical teams working in our services with basic requests.
To
manage the waiting room area whilst patients wait to be seen.
Interaction
with patients to provide information, signposting, and advice.
To
demonstrate a competent level of interpersonal skills.
Manage
and prioritise own workload.
Ensure
the clinical rooms are stocked where appropriate.
Any
other duties as directed.
Completion
of administrative tasks as directed.
Person Specification
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- 6 months minimum experience in a similar role
- Able to use Microsoft Office Word, Excel and Outlook
- Excellent customer service skills
- Understand and observe strict confidentiality.
Desirable
- Experience of working within the NHS or general practice
- Experience in working with SystmOne
Experience
Essential
- 6 months minimum experience in a similar role
Desirable
- Experience of working within the NHS or general practice
- Experience in working with SystmOne
Other
Essential
- Ability to travel across various sites when required.
Competencies/Attributes
Essential
- Competent in using Microsoft Office
- Good written and verbal communication skills
- Able to work well under pressure
- Able to work as part of a team
- Able to listen and empathise
- Hard working and willing
Person Specification
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- 6 months minimum experience in a similar role
- Able to use Microsoft Office Word, Excel and Outlook
- Excellent customer service skills
- Understand and observe strict confidentiality.
Desirable
- Experience of working within the NHS or general practice
- Experience in working with SystmOne
Experience
Essential
- 6 months minimum experience in a similar role
Desirable
- Experience of working within the NHS or general practice
- Experience in working with SystmOne
Other
Essential
- Ability to travel across various sites when required.
Competencies/Attributes
Essential
- Competent in using Microsoft Office
- Good written and verbal communication skills
- Able to work well under pressure
- Able to work as part of a team
- Able to listen and empathise
- Hard working and willing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
