Job summary
Salary: £12.54 per hour
Tenure: Bank (zero hours)
Reports
to: Senior Care
Navigator
Available
shifts:
Evenings,
Weekends & Bank Holidays
Gateway 1,
Holgate, YO26 4GG
Evenings
- Monday - Friday
18:00-23:00
Weekend
& BH - 08:00-16:00
&16:00-23:00
Nights
York
Hospital, YO31 8HE
Monday-Sunday
23:00-08:00
Looking for flexible work outside the 9-5? Join Nimbuscares
Out of Hours Team!
Nimbuscares Care Navigator role offers meaningful work supporting
clinical teams in delivering urgent care during evenings, nights, and weekends.
About the Role
As Care Navigator, you will:
Actively manage the patient queue in SystmOne to
ensure optimum service delivery to patients referred from NHS 111.
Provide excellent customer care, demonstrating
empathy; patience and a holistic approach to client/patient care.
Action calls received from Healthcare
Professionals.
Support the clinical team with onward referrals
where appropriate.
Co-ordinate patients who need to be seen F2F and
where appropriate home visits.
Develop knowledge of local services and
providers and understand how to access these services.
We are looking for someone who can:
Work to high standards of accuracy under
pressure
Provide excellent customer service with the
ability to listen and empathise
Work with a team of experienced health
professionals, and under own initiative
Accurately follow workplace policies and
procedures.
Main duties of the job
Why Join Nimbuscare?
- Work in a flexible, supportive environment with opportunities for personal development
- Access to the NHS Pension Scheme
- Access to Blue Light Card and Health Service Discounts
Care First Zest 24/7 Confidential Employee Assistance Programme
- Access to a team of trained Mental Health First Aiders
Our Vision for Urgent Care
At Nimbuscare, we put patients first. Our vision is to make urgent care simple, seamless and safe - so people get the help they need, when and where they need it.
For Our Patients - We are developing an urgent care service across York and North Yorkshire that works 24/7. Through General Practice, NHS 111, UTC, or a home visit - care will be joined-up, responsive to the needs of patients, and closer to home. No more confusion.
For Our People - We support our teams to thrive. With consistent staffing, urgent care training, and strong teamwork, well help you deliver safe, compassionate care every time.
For Our System - We work as one. With our partners, we are moving care out of hospital and into the community. Our shared goal: fewer delays, better outcomes, and care that works for patients.
The postholder will support the smooth and efficient running of the GP Out of Hours service, in providing operational shift support to our clinical teams working in our centres face to face or remotely as part of our Clinical Assessment Service (CAS).
About us
Nimbuscare is a not-for-profit Organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.
We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust.
We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality.
We are part of the system, and we are here to stay.
Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.
As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.
Please note Nimbuscare is unable to provide any advice about visas.
There is no sponsorship available for this role.
Job description
Job responsibilities
Main Duties and Responsibilities:
Develop thorough understanding of the OOH service and work in accordance with written procedures.
Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care.
Actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111.
Action calls received from Healthcare Professionals.
Support the clinical team with onward referrals where appropriate.
Develop knowledge of local services and providers and understand how to access these services.
Co-ordinate patients who need to be seen F2F and where appropriate home visits.
Report any incidents that might compromise health and safety for self, other staff or customers/patients.
Awareness of own impact in the process of care.
Any other duties and directed by the Senior Care Navigator.
Business responsibilities:
- Maintain ethos and culture of Nimbuscare Limited.
- Positively promote Nimbuscare Limited both in and out of the workplace
- Attend educational and staff meetings as requested.
To support the introduction of new working processes to optimise quality.
- To build and maintain relationships with relevant personnel.
Learning and development:
You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:
Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.
- Make effective use of learning opportunities within and outside the workplace
- Undertake mandatory and statutory training as required.
Team working:
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
- Participate in team activities that create opportunities to improve patient care.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Confidentiality:
To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.
Health & Safety:
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality and Diversity:
To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.
Quality:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Effectively manage own time, workload and resources.
Work within own limitations and experience.
Be aware of and co-operate with audit.
- Work effectively with individuals in other agencies to meet patients needs.
- Portray a professional image at all times.
Communication:
Communicate effectively with colleagues, patients and external parties
Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.
Other:
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.
The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.
Job description
Job responsibilities
Main Duties and Responsibilities:
Develop thorough understanding of the OOH service and work in accordance with written procedures.
Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care.
Actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111.
Action calls received from Healthcare Professionals.
Support the clinical team with onward referrals where appropriate.
Develop knowledge of local services and providers and understand how to access these services.
Co-ordinate patients who need to be seen F2F and where appropriate home visits.
Report any incidents that might compromise health and safety for self, other staff or customers/patients.
Awareness of own impact in the process of care.
Any other duties and directed by the Senior Care Navigator.
Business responsibilities:
- Maintain ethos and culture of Nimbuscare Limited.
- Positively promote Nimbuscare Limited both in and out of the workplace
- Attend educational and staff meetings as requested.
To support the introduction of new working processes to optimise quality.
- To build and maintain relationships with relevant personnel.
Learning and development:
You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:
Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.
- Make effective use of learning opportunities within and outside the workplace
- Undertake mandatory and statutory training as required.
Team working:
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
- Participate in team activities that create opportunities to improve patient care.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Confidentiality:
To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.
Health & Safety:
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality and Diversity:
To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.
Quality:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Effectively manage own time, workload and resources.
Work within own limitations and experience.
Be aware of and co-operate with audit.
- Work effectively with individuals in other agencies to meet patients needs.
- Portray a professional image at all times.
Communication:
Communicate effectively with colleagues, patients and external parties
Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.
Other:
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.
The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.
Person Specification
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- Ability to accurately follow workplace policies and procedures
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Excellent customer service skills with the ability to listen and empathise
- Excellent telephony skills
- Understand and observe strict confidentiality
- Excellent organisation, prioritisation and time management skills
- Excellent written and verbal communication skills
- Ability to work as a team and under own initiative
Desirable
- Experience of working within the NHS or general practice
- Experience in working with SystmOne
Experience
Essential
- Competent in using Microsoft Office
- Excellent written and verbal communication
- Able to work well under pressure
- Able to work as part of a team
- Able to use own initiative
- Be self-motivated
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Commitment to professional / personal development
Travel
Essential
- Ability to travel across various sites when required.
Person Specification
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- Ability to accurately follow workplace policies and procedures
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Excellent customer service skills with the ability to listen and empathise
- Excellent telephony skills
- Understand and observe strict confidentiality
- Excellent organisation, prioritisation and time management skills
- Excellent written and verbal communication skills
- Ability to work as a team and under own initiative
Desirable
- Experience of working within the NHS or general practice
- Experience in working with SystmOne
Experience
Essential
- Competent in using Microsoft Office
- Excellent written and verbal communication
- Able to work well under pressure
- Able to work as part of a team
- Able to use own initiative
- Be self-motivated
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Commitment to professional / personal development
Travel
Essential
- Ability to travel across various sites when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
