Job summary
Do you have
exceptional organisational skills, a keen eye for detail, and a passion for
supporting safe and high quality patient care?
We are looking for a Governance and Compliance Senior Administrator to join our
Quality and Governance Team, providing essential support to ensure our
organisation meets the highest standards of regulatory compliance, patient
safety, and continuous improvement.
We are seeking a proactive and detail-oriented
Governance and Compliance Senior Administrator to provide high-quality
administrative and coordination support across our governance, risk, and
quality functions.
Reporting to the Governance & Compliance
Officer, you will play a pivotal role in ensuring the organisations compliance
with data protection legislation, regulatory frameworks, and quality standards.
This role is key to supporting patient safety,
embedding effective governance processes, and fostering a culture of continuous
improvement.
Main duties of the job
Actively contribute to the patient safety agenda by
independently coordinating governance meetings, preparing agendas, producing
high-quality minutes, tracking actions, and supporting data reporting
functions.
Collect and analyse present sensitive and complex data to
produce accurate reports, dashboards, and summaries for governance, assurance,
and leadership decision-making.
Co-ordinate
complaints; including tracking deadlines, setting up relevant meetings, and
issue communications on behalf of investigating leads.
Support
organisational risk mitigations by monitoring compliance trackers, and document
repositories, prompting timely updates and escalating concerns in accordance
with governance protocols.
Monitor and
triage communications received via shared governance inboxes; respond to
routine enquiries, signpost appropriately, and escalate complex issues as
needed.
Provide
logistical and administrative support for internal and external assessments and
inspections, including CQC visits and other accreditation or assurance
programmes.
Act
as a point of expertise for administrative processes within the governance
team, offering guidance and informal mentorship to junior colleagues and
contributing to continuous service improvement.
About us
Nimbuscare
is a not-for-profit organisation that aims to be a collaborative and agile
provider that cares for its people and patients. Nimbuscare is based in York
and is owned by all the practices in the city, however we deliver services over
a wider footprint.
Nimbuscare
deliver Urgent Care services in collaboration with the hospital and GP
practices in York, Scarborough, Whitby, Malton and Selby. We also provide
community-based frailty care, which focuses on treating people in the community
where we can. We also aim to shift services into the community where possible,
for example our community diagnostic centres run in partnership with the Acute
Trust.
We
are committed to contributing towards a better NHS based on equity, fairness,
innovation, collaboration and quality.
We
are part of the system, and we are here to stay.
Nimbuscare
is committed to improving the diversity of its workforce to better reflect the
communities we serve. We welcome applications from everyone and work to promote
an inclusive supportive culture that values and celebrates our differences.
As
a Disability Confident Committed employer disabled applicants who meet the
essential criteria for this job are guaranteed an interview.
Job description
Job responsibilities
We are seeking a proactive and detail-oriented Governance
and Compliance Senior Administrator to provide high-quality administrative and
coordination support across our governance, risk, and quality functions.
Reporting to the Governance & Compliance Officer, you
will play a pivotal role in ensuring the organisations compliance with data
protection legislation, regulatory frameworks, and quality standards.
This role is key to supporting patient safety, embedding
effective governance processes, and fostering a culture of continuous
improvement.
Main Duties and Responsibilities:
Provide
high-level administrative support to governance projects and strategic
initiatives, ensuring deadlines and quality standards are consistently met.
Actively
contribute to the patient safety agenda by independently coordinating
governance meetings, preparing agendas, producing high-quality minutes,
tracking actions, and supporting data reporting functions.
Collect
and analyse present sensitive and complex data to produce accurate reports,
dashboards, and summaries for governance, assurance, and leadership
decision-making.
Input
quality and safety data to support continuous improvement, compliance, and
assurance activities.
Ensure
administrative processes support organisational compliance with relevant
legislation and regulatory frameworks, including GDPR, clinical governance
policies, and Care Quality Commission (CQC) standards.
Provide
proactive support for audits, including tracking actions, coordinating service
responses, and facilitating evidence collection.
Co-ordinate
complex workflows related to incidents, complaints, audits, and regulatory
submissions, ensuring timely progress against multiple concurrent deadlines.
Support
the ongoing development and administration of the Event Management Software
(Vatix), identifying opportunities for improvement and assisting with system
configuration and reporting.
Co-ordinate
complaints; including tracking deadlines, setting up relevant meetings, and
issue communications on behalf of investigating leads.
Coordinate
and support learning events via Nimbuscares Vatix platform, including incident
logging, triaging, action tracking, and reporting to ensure timely learning and
accountability.
Collate
and assist in the analysis of patient experience data; contribute to the
production of reports and presentations to inform organisational learning and
service improvement.
Support
the administration and tracking of information governance compliance
requirements, including Subject Access Requests and Freedom of Information
requests, liaising with the Governance and Compliance Officer (GCO) as
required.
Support
organisational risk mitigations by monitoring compliance trackers, and document
repositories, prompting timely updates and escalating concerns in accordance
with governance protocols.
Monitor
and triage communications received via shared governance inboxes; respond to
routine enquiries, signpost appropriately, and escalate complex issues as
needed.
Provide
logistical and administrative support for internal and external assessments and
inspections, including CQC visits and other accreditation or assurance
programmes.
Act
as a point of expertise for administrative processes within the governance
team, offering guidance and informal mentorship to junior colleagues and
contributing to continuous service improvement.
This list of duties is not exhaustive
Job description
Job responsibilities
We are seeking a proactive and detail-oriented Governance
and Compliance Senior Administrator to provide high-quality administrative and
coordination support across our governance, risk, and quality functions.
Reporting to the Governance & Compliance Officer, you
will play a pivotal role in ensuring the organisations compliance with data
protection legislation, regulatory frameworks, and quality standards.
This role is key to supporting patient safety, embedding
effective governance processes, and fostering a culture of continuous
improvement.
Main Duties and Responsibilities:
Provide
high-level administrative support to governance projects and strategic
initiatives, ensuring deadlines and quality standards are consistently met.
Actively
contribute to the patient safety agenda by independently coordinating
governance meetings, preparing agendas, producing high-quality minutes,
tracking actions, and supporting data reporting functions.
Collect
and analyse present sensitive and complex data to produce accurate reports,
dashboards, and summaries for governance, assurance, and leadership
decision-making.
Input
quality and safety data to support continuous improvement, compliance, and
assurance activities.
Ensure
administrative processes support organisational compliance with relevant
legislation and regulatory frameworks, including GDPR, clinical governance
policies, and Care Quality Commission (CQC) standards.
Provide
proactive support for audits, including tracking actions, coordinating service
responses, and facilitating evidence collection.
Co-ordinate
complex workflows related to incidents, complaints, audits, and regulatory
submissions, ensuring timely progress against multiple concurrent deadlines.
Support
the ongoing development and administration of the Event Management Software
(Vatix), identifying opportunities for improvement and assisting with system
configuration and reporting.
Co-ordinate
complaints; including tracking deadlines, setting up relevant meetings, and
issue communications on behalf of investigating leads.
Coordinate
and support learning events via Nimbuscares Vatix platform, including incident
logging, triaging, action tracking, and reporting to ensure timely learning and
accountability.
Collate
and assist in the analysis of patient experience data; contribute to the
production of reports and presentations to inform organisational learning and
service improvement.
Support
the administration and tracking of information governance compliance
requirements, including Subject Access Requests and Freedom of Information
requests, liaising with the Governance and Compliance Officer (GCO) as
required.
Support
organisational risk mitigations by monitoring compliance trackers, and document
repositories, prompting timely updates and escalating concerns in accordance
with governance protocols.
Monitor
and triage communications received via shared governance inboxes; respond to
routine enquiries, signpost appropriately, and escalate complex issues as
needed.
Provide
logistical and administrative support for internal and external assessments and
inspections, including CQC visits and other accreditation or assurance
programmes.
Act
as a point of expertise for administrative processes within the governance
team, offering guidance and informal mentorship to junior colleagues and
contributing to continuous service improvement.
This list of duties is not exhaustive
Person Specification
Experience
Essential
- Proven administrative experience in a governance, compliance, or quality assurance environment, preferably within healthcare or the NHS.
- Experience co-ordinating and supporting meetings, including agenda preparation, accurate minute-taking, and tracking actions through to completion.
- Experience producing accurate, high-quality reports and handling sensitive or confidential data.
- Experience managing multiple priorities and deadlines in a fast-paced environment.
- Experience providing excellent customer service and professional interaction at all levels.
Desirable
- Experience working with SystmOne or other healthcare information systems.
- Experience completing or supporting Data Protection Impact Assessments.
- Experience in risk management, audit preparation, or regulatory compliance work.
- Familiarity with quality assurance frameworks and best practice in governance.
- Understanding of learning event management systems and processes.
Skills and Abilities
Essential
- Excellent organisational and time management skills, with strong attention to detail.
- Clear, concise written and verbal communication skills.
- Strong document control skills and ability to maintain accurate records.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
- Ability to work independently and collaboratively within a team.
- Capacity to handle sensitive information with discretion and integrity.
- Ability to take initiative and solve problems within delegated authority.
Desirable
- Ability to mentor or support less experienced team members.
- Adaptability to changing priorities and organisational needs.
- Active listening skills and ability to engage with colleagues and service users empathetically.
Knowledge
Essential
- Working knowledge of data protection legislation, including GDPR.
- Understanding of the principles of governance, compliance, and risk management.
- Awareness of healthcare regulatory frameworks, including Care Quality Commission (CQC) standards.
Desirable
- Knowledge of NHS governance structures and processes.
- Awareness of ISO quality standards or equivalent.
Qualifications
Essential
- Minimum Level 2 Maths and English (GCSE Grade C / Grade 4 or above) or equivalent.
- Evidence of ongoing professional development relevant to administration, governance, or compliance.
Desirable
- Further qualification in business administration, governance, quality management, or related field.
Personal Attributes
Essential
- Proactive, self-motivated, and committed to safe and excellent patient care.
- Professional, approachable, and resilient under pressure.
- Commitment to continuous improvement in own work and in service delivery.
Person Specification
Experience
Essential
- Proven administrative experience in a governance, compliance, or quality assurance environment, preferably within healthcare or the NHS.
- Experience co-ordinating and supporting meetings, including agenda preparation, accurate minute-taking, and tracking actions through to completion.
- Experience producing accurate, high-quality reports and handling sensitive or confidential data.
- Experience managing multiple priorities and deadlines in a fast-paced environment.
- Experience providing excellent customer service and professional interaction at all levels.
Desirable
- Experience working with SystmOne or other healthcare information systems.
- Experience completing or supporting Data Protection Impact Assessments.
- Experience in risk management, audit preparation, or regulatory compliance work.
- Familiarity with quality assurance frameworks and best practice in governance.
- Understanding of learning event management systems and processes.
Skills and Abilities
Essential
- Excellent organisational and time management skills, with strong attention to detail.
- Clear, concise written and verbal communication skills.
- Strong document control skills and ability to maintain accurate records.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
- Ability to work independently and collaboratively within a team.
- Capacity to handle sensitive information with discretion and integrity.
- Ability to take initiative and solve problems within delegated authority.
Desirable
- Ability to mentor or support less experienced team members.
- Adaptability to changing priorities and organisational needs.
- Active listening skills and ability to engage with colleagues and service users empathetically.
Knowledge
Essential
- Working knowledge of data protection legislation, including GDPR.
- Understanding of the principles of governance, compliance, and risk management.
- Awareness of healthcare regulatory frameworks, including Care Quality Commission (CQC) standards.
Desirable
- Knowledge of NHS governance structures and processes.
- Awareness of ISO quality standards or equivalent.
Qualifications
Essential
- Minimum Level 2 Maths and English (GCSE Grade C / Grade 4 or above) or equivalent.
- Evidence of ongoing professional development relevant to administration, governance, or compliance.
Desirable
- Further qualification in business administration, governance, quality management, or related field.
Personal Attributes
Essential
- Proactive, self-motivated, and committed to safe and excellent patient care.
- Professional, approachable, and resilient under pressure.
- Commitment to continuous improvement in own work and in service delivery.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
