Job summary
The Clinical Services & Rota Workforce Administrator
Apprentice will provide administrative support to the team, contributing to the
smooth running of Nimbuscare services.
The postholder will be organised, a team player,
enthusiastic and display a willingness to learn.
This role contributes to the effective running of
multiple services.
Alongside this full-time administrative role, you
will be enrolled onto the Business Apprenticeship Programme at York College and will be
expected to study and complete assignments to achieve a recognised Level 3
Business Administration qualification. The apprenticeship will include the
expectation to complete the Level 3 Business Administration Apprenticeship
within a 18- month timeframe which includes an end point assessment.
You are expected to start on 1 September 2025.
This apprenticeship is only open to UK residents who have lived in the UK continuously for more than three years and will remain in the country for the full duration of the programme.
There is no sponsorship for this role.
If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.
No agencies please.
Main duties of the job
Provide general administrative support across various teams, including tasks on SystmOne, handling calls and appointments, managing data and documents, supporting staff compliance processes, assisting with locum invoice processing, and coordinating with the Clinical Services and Workforce teams.
About us
Nimbuscare is one of the largest 'at scale' providers of
primary care in the North of England, caring for more than 250,000 patients
across our 11 Member GP Practices.
We work collaboratively across the York area delivering new,
innovative, and sustainable health care services.
As leaders in local care, our goal is to work together
across the health and care system to improve the health, wellbeing, and
experience of our patients.
To learn more about Nimbuscare please visit our website at
www.nimbuscare.co.uk
In line with the General Data Protection Regulations (GDPR),
Nimbuscare will use and hold your personal data for the intended purpose.
We are committed to safeguarding the welfare of
children/vulnerable adults and expect the same commitment from all staff and
volunteers.
Nimbuscare is committed to improving the diversity of its
workforce to better reflect the communities we serve. We welcome applications
from everyone and work to promote an inclusive supportive culture that values
and celebrates our differences.
As a Disability Confident Committed employer disabled
applicants who meet the essential criteria for this job are guaranteed an
interview.
Job description
Job responsibilities
Provide administrative support undertaking basic tasks on SystmOne, answering telephone calls, booking/cancelling patient appointments and answering queries.
Computer data entry/data allocation and collation; processing and recording information.
Filing and retrieving paperwork both manually and electronically.
Supporting the workforce team with collating compliance for all staff including clinical teams.
Support with the processing of invoices for Locums, providing the relevant information to the finance team.
Support the Clinical Services Team and Rota Workforce Team with general administrative tasks.
Business responsibilities:
- Maintain ethos and culture of Nimbuscare Limited.
- Positively promote Nimbuscare Limited both in and out of the workplace
- Attend educational and staff meetings as requested.
To support the introduction of new working processes to optimise quality.
- To build and maintain relationships with relevant personnel.
Learning and development:
You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:
Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.
- Make effective use of learning opportunities within and outside the workplace
- Undertake mandatory and statutory training as required.
Team working:
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
- Participate in team activities that create opportunities to improve patient care.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Confidentiality:
To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.
Health & Safety:
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality and Diversity:
To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.
Quality:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Effectively manage own time, workload and resources.
Work within own limitations and experience.
Be aware of and co-operate with audit.
- Work effectively with individuals in other agencies to meet patients needs.
- Portray a professional image at all times.
Communication:
Communicate effectively with colleagues, patients and external parties
Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.
Other:
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.
The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder
Job description
Job responsibilities
Provide administrative support undertaking basic tasks on SystmOne, answering telephone calls, booking/cancelling patient appointments and answering queries.
Computer data entry/data allocation and collation; processing and recording information.
Filing and retrieving paperwork both manually and electronically.
Supporting the workforce team with collating compliance for all staff including clinical teams.
Support with the processing of invoices for Locums, providing the relevant information to the finance team.
Support the Clinical Services Team and Rota Workforce Team with general administrative tasks.
Business responsibilities:
- Maintain ethos and culture of Nimbuscare Limited.
- Positively promote Nimbuscare Limited both in and out of the workplace
- Attend educational and staff meetings as requested.
To support the introduction of new working processes to optimise quality.
- To build and maintain relationships with relevant personnel.
Learning and development:
You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:
Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.
- Make effective use of learning opportunities within and outside the workplace
- Undertake mandatory and statutory training as required.
Team working:
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
- Participate in team activities that create opportunities to improve patient care.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Confidentiality:
To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.
Health & Safety:
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality and Diversity:
To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.
Quality:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Effectively manage own time, workload and resources.
Work within own limitations and experience.
Be aware of and co-operate with audit.
- Work effectively with individuals in other agencies to meet patients needs.
- Portray a professional image at all times.
Communication:
Communicate effectively with colleagues, patients and external parties
Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.
Other:
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.
The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder
Person Specification
Other
Essential
- Flexibility of hours for cover
Competencies/Qualities/Attributes
Essential
- Competent in using Microsoft Office
- Good written and verbal communication
- Work well under pressure
- Able to work as part of a team
- Be self-motivated
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Enthusiastic
- Commitment to professional / personal development
Qualifications
Essential
- Level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- Attention to detail
- Good numeracy, administrative and organisational skills
- Computer literate with experience using Excel and Word
- Excellent customer service skills
- Excellent telephony skills
- Understand and observe strict confidentiality
- Ability to meet targets and deadlines
Person Specification
Other
Essential
- Flexibility of hours for cover
Competencies/Qualities/Attributes
Essential
- Competent in using Microsoft Office
- Good written and verbal communication
- Work well under pressure
- Able to work as part of a team
- Be self-motivated
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Enthusiastic
- Commitment to professional / personal development
Qualifications
Essential
- Level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- Attention to detail
- Good numeracy, administrative and organisational skills
- Computer literate with experience using Excel and Word
- Excellent customer service skills
- Excellent telephony skills
- Understand and observe strict confidentiality
- Ability to meet targets and deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
