Job summary
Would you like to join a
dynamic and successful Healthcare team that is dedicated to supporting the
health and wellbeing of patients within our community?
If you are looking for a fresh
start or seeking a new challenge, this role offers you the ability to develop a
broad range of skills across several disciplines, and the opportunity for
further career progression.
Our Health Support Workers
support patients to remain independent in their own homes, while continuing
with healthcare assessments, rehabilitation, and recovery. We also provide an
urgent crisis response supporting patients and preventing unnecessary hospital
admissions.
You will work closely with a
team of healthcare professionals to support patients' individual needs and
promoting patient health and wellbeing.
Interviews are expected to take place in person in York on 19.08.2025.Please take this into consideration when submitting your application.
There is no sponsorship available for this role. Kindly only submit an application if you have the legal right to work in the UK.
If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.
Agencies need not reach out to us.
Main duties of the job
To provide first visit assessments of patients
in their own home, and ongoing care and
support to the individual.
Assist patients to meet their basic needs,
including prompting and administering medication as required, supporting with
dietary needs, maintaining personal hygiene, and using toilet facilities as
appropriate.
Perform physical observations on patients using
the necessary equipment (blood pressure monitors, blood sugar, and pulse
oximeters) when appropriate or when advised to by a manager or member of the
nursing team.
Ensure referrals to other agencies are made and
effectively and efficiently signpost patients to relevant agencies when
appropriate.
Ensure accurate records are maintained in a
timely manner including discharging and archiving patient paperwork, completing
Healthcare Support visit data and CQC documentation.
About you
With excellent communication
skills you will have the ability to build a professional rapport with
patients', being able to calmly and professional identify and deliver patient
needs.
A team player, you will work
effectively and professional within the wider YICT team and can work
independently,
You will have a solution
focussed attitude and be able to react to challenges or setbacks in a positive
manner. You will be able to work efficiently.
You will hold a full UK
driving licence and have access to a vehicle.
Full training will be given.
About us
Nimbuscare is one of the
largest 'at scale' providers of primary care in the North of England, caring
for more than 250,000 patients across our 11 Member GP Practices.
We work collaboratively across
the York area delivering new, innovative and sustainable health care services.
As leaders in local care, our
goal is to work together across the health and care system to improve the
health, wellbeing and experience of our patients/
To learn more about Nimbuscare
please visit our website at www.nimbuscare/.co.uk
In line with the General Data
Protection Regulation (GDPR), Nimbuscare will use and hold your personal data
for the intended purpose.
We are committed to
safeguarding the welfare of children/vulnerable adults and expect the same
commitment from all staff and volunteers.
Nimbuscare is committed to
improving the diversity of its workforce to better reflect the communities we
serve. We welcome applications from everyone and work to promote an inclusive
supportive culture that values and celebrates our differences.
As a Disability Confident
Committed employer disabled applicants who meet the essential criteria for this
job are guaranteed an interview.
Job description
Job responsibilities
The post holder, under the direction of the York Community Frailty Hub, will provide appropriate care and support to patients and their carers, in their own homes.
The post involves supporting people in potentially distressing, unpredictable situations and may involve supporting terminally ill patients and their families or carers.
Main Duties And Responsibilities:
Accountable for the delivery of efficient and appropriate care in accordance with relevant standards, guidelines and codes of conduct.
To perform first visit assessments of patients in their own home following referral and assessment from a clinician. To update pre-visit summary and lone working questionnaire as appropriate.
To provide care and support as appropriate.
To maintain written records on Systm One and other related information as required and report all changes in the patients condition to the Team in an accurate and timely manner.
To ensure patients comfort, safety, and dignity at all times.
To assist and support patients and carers as appropriate. To assist patients with their activities of living, including prompting and administrating medication as required, diet, maintaining personal hygiene, assessing and using toilet facilities as appropriate.
To always respect the privacy and dignity of the patient, ensuring confidentiality.
Planned and Unplanned Cover: To contribute to maintaining the safe level of service delivery.
To effectively, efficiently and appropriately acknowledge, signpost and/or handle queries as deemed appropriate and source the appropriate advice.
Administrative Record Keeping: Responsible for maintaining accurate records / discharging and archiving patients paperwork. Completing Healthcare Support visit data and ensuring this is inputted correctly.
Ensuring Healthcare Support colleagues receive accurate client visit information in a timely manner via updating the pre-visit summary on Systm One, telephone and/or email.
To perform physical observations on patients using the necessary equipment (BP monitor, blood sugar, pulse oximeter) when it is deemed appropriate or when advised to by a manager or the nurse team.
To ensure referrals to other agencies are made appropriately.
To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.
To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals.
Such other duties as may reasonably be delegated from time to time.
Education and Training:
In accordance with the concepts of lifelong learning, develop own knowledge and skills and contribute to provide information to others to help their development. This will include:
Take part in plans for development, learning and performance, including participating in team meetings.
To attend training offered by YICT clinical staff to ensure this is up to date.
Ensure mandatory training is up to date and completed on time, speaking with managers or in 121 if protected time is needed to achieve this.
Demonstrating to new staff members the skills and activities carried out, including shadowing, home visits and office-based workload.
Participate in 121, performance review and appraisal.
Infection Prevention and Control is everyones responsibility; therefore, Nimbuscare are committed to ensuring that all employees work collaboratively to reduce the risk of healthcare associated infection. In order to achieve this, all staff are expected to comply with Infection Prevention and Control (IPC) Policies, to attend IPC training as part of their induction programme, attend mandatory IPC training or complete the e-learning programme annually and/or complete the workbook, as appropriate to their role.
To undertake training identified appropriate/necessary to perform the role.
Other responsibilities:
- Establish and maintain communication with individuals and groups about difficult or complex matters, overcoming any problems in communication.
- Communicating clearly, concisely and effectively with other team members.
- To develop good communications with the patient and his/her family, passing on all relevant information to the Community Frailty Hub team and other professionals as appropriate, e.g. out of hours GP's.
To treat all patient information as confidential.
Risk Management: Although it is essential the post holder can work independently , it is equally important the post holder to access support and advice as appropriate.
Demonstrate an awareness of the scope / boundaries of their own responsibilities, decision making, skills and knowledge is vital and to assertively and appropriately escalate and/or access support.
IT Literate: be willing to learn about IT system used in healthcare e.g. SystmOne and Microsoft Applications.
Customers/ Key Stakeholders
Supporting the Practice in achieving our Strategic Goals. Examples of the most direct customers:
External Customers:
District Nurses
Warden Control Service
Trust: Community Response Team, Community Therapy Team
Local Authority: Adult Social Services
Patients, Carers, Families
Out of Hours Services
Social Services
Voluntary Sector Agencies
Internal Customers:
Service Coordinator
Clinical Manager
Operational Manager
Wider Clinical Team (Practice Nursing and GP team)
Community Frailty Hub colleagues
Job description
Job responsibilities
The post holder, under the direction of the York Community Frailty Hub, will provide appropriate care and support to patients and their carers, in their own homes.
The post involves supporting people in potentially distressing, unpredictable situations and may involve supporting terminally ill patients and their families or carers.
Main Duties And Responsibilities:
Accountable for the delivery of efficient and appropriate care in accordance with relevant standards, guidelines and codes of conduct.
To perform first visit assessments of patients in their own home following referral and assessment from a clinician. To update pre-visit summary and lone working questionnaire as appropriate.
To provide care and support as appropriate.
To maintain written records on Systm One and other related information as required and report all changes in the patients condition to the Team in an accurate and timely manner.
To ensure patients comfort, safety, and dignity at all times.
To assist and support patients and carers as appropriate. To assist patients with their activities of living, including prompting and administrating medication as required, diet, maintaining personal hygiene, assessing and using toilet facilities as appropriate.
To always respect the privacy and dignity of the patient, ensuring confidentiality.
Planned and Unplanned Cover: To contribute to maintaining the safe level of service delivery.
To effectively, efficiently and appropriately acknowledge, signpost and/or handle queries as deemed appropriate and source the appropriate advice.
Administrative Record Keeping: Responsible for maintaining accurate records / discharging and archiving patients paperwork. Completing Healthcare Support visit data and ensuring this is inputted correctly.
Ensuring Healthcare Support colleagues receive accurate client visit information in a timely manner via updating the pre-visit summary on Systm One, telephone and/or email.
To perform physical observations on patients using the necessary equipment (BP monitor, blood sugar, pulse oximeter) when it is deemed appropriate or when advised to by a manager or the nurse team.
To ensure referrals to other agencies are made appropriately.
To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.
To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals.
Such other duties as may reasonably be delegated from time to time.
Education and Training:
In accordance with the concepts of lifelong learning, develop own knowledge and skills and contribute to provide information to others to help their development. This will include:
Take part in plans for development, learning and performance, including participating in team meetings.
To attend training offered by YICT clinical staff to ensure this is up to date.
Ensure mandatory training is up to date and completed on time, speaking with managers or in 121 if protected time is needed to achieve this.
Demonstrating to new staff members the skills and activities carried out, including shadowing, home visits and office-based workload.
Participate in 121, performance review and appraisal.
Infection Prevention and Control is everyones responsibility; therefore, Nimbuscare are committed to ensuring that all employees work collaboratively to reduce the risk of healthcare associated infection. In order to achieve this, all staff are expected to comply with Infection Prevention and Control (IPC) Policies, to attend IPC training as part of their induction programme, attend mandatory IPC training or complete the e-learning programme annually and/or complete the workbook, as appropriate to their role.
To undertake training identified appropriate/necessary to perform the role.
Other responsibilities:
- Establish and maintain communication with individuals and groups about difficult or complex matters, overcoming any problems in communication.
- Communicating clearly, concisely and effectively with other team members.
- To develop good communications with the patient and his/her family, passing on all relevant information to the Community Frailty Hub team and other professionals as appropriate, e.g. out of hours GP's.
To treat all patient information as confidential.
Risk Management: Although it is essential the post holder can work independently , it is equally important the post holder to access support and advice as appropriate.
Demonstrate an awareness of the scope / boundaries of their own responsibilities, decision making, skills and knowledge is vital and to assertively and appropriately escalate and/or access support.
IT Literate: be willing to learn about IT system used in healthcare e.g. SystmOne and Microsoft Applications.
Customers/ Key Stakeholders
Supporting the Practice in achieving our Strategic Goals. Examples of the most direct customers:
External Customers:
District Nurses
Warden Control Service
Trust: Community Response Team, Community Therapy Team
Local Authority: Adult Social Services
Patients, Carers, Families
Out of Hours Services
Social Services
Voluntary Sector Agencies
Internal Customers:
Service Coordinator
Clinical Manager
Operational Manager
Wider Clinical Team (Practice Nursing and GP team)
Community Frailty Hub colleagues
Person Specification
Qualifications
Essential
- Certification of Enhanced Criminal Record Check with childrens and/or adult barred list to be carried out after successful interview.
- Caring
- Good communication skills
Desirable
- NVQ Level 2/3 in Care
- Experience of working in a community health/social care setting
Experience
Desirable
- Experience in Healthcare - although this is not essential
Other
Essential
- Access to a car and full driving license
Behaviours
Essential
- Teamwork: Work effectively and professionally within the team through willingness to proactively support and assist their peers and colleagues.
-
- Ability to work independently supported by the Community Frailty Team. Having the ability to recognise when a problem / issue should be escalated or referred to the wider clinical team because it falls outside of the scope of the role and clinical knowledge.
-
- Solution Focussed Approach: Ability to react to and face challenges or setbacks in a positive manner with a commitment to continuous improvement of their own skills and behaviours and of the service.
- Customer Service: Ability to remain focused on providing and continuously improving an excellent patient and internal customer service (colleagues).
- Confidentiality: Ability to exercise and adhere to Nimbuscare confidentiality policies.
- Work Prioritisation: Ability to organise, prioritise and manage your own workload.
Skills
Essential
- Communication Skills. Good Verbal and written communication.
-
- Ability to build professional and appropriate rapport with patients.
-
- Able to calmly, professionally and efficiently identify patients needs.
-
- Able to calmly, professionally and efficiently deliver patients needs with a warm reassuring demeanour
Person Specification
Qualifications
Essential
- Certification of Enhanced Criminal Record Check with childrens and/or adult barred list to be carried out after successful interview.
- Caring
- Good communication skills
Desirable
- NVQ Level 2/3 in Care
- Experience of working in a community health/social care setting
Experience
Desirable
- Experience in Healthcare - although this is not essential
Other
Essential
- Access to a car and full driving license
Behaviours
Essential
- Teamwork: Work effectively and professionally within the team through willingness to proactively support and assist their peers and colleagues.
-
- Ability to work independently supported by the Community Frailty Team. Having the ability to recognise when a problem / issue should be escalated or referred to the wider clinical team because it falls outside of the scope of the role and clinical knowledge.
-
- Solution Focussed Approach: Ability to react to and face challenges or setbacks in a positive manner with a commitment to continuous improvement of their own skills and behaviours and of the service.
- Customer Service: Ability to remain focused on providing and continuously improving an excellent patient and internal customer service (colleagues).
- Confidentiality: Ability to exercise and adhere to Nimbuscare confidentiality policies.
- Work Prioritisation: Ability to organise, prioritise and manage your own workload.
Skills
Essential
- Communication Skills. Good Verbal and written communication.
-
- Ability to build professional and appropriate rapport with patients.
-
- Able to calmly, professionally and efficiently identify patients needs.
-
- Able to calmly, professionally and efficiently deliver patients needs with a warm reassuring demeanour
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
