Job summary
Working hours:
Week 1
Tuesday 08:00-13:00 & 13:00-18:00
Friday 13:00-18:00
Saturday 08:00-13:00
Week 2
Tuesday 08:00-13:00 & 13:00-18:00
Wednesday 08:00-13:00
Based at Askham Bar Community Diagnostic Centre with the possibility of travelling between sites
The role of the Receptionist is to support the
Nimbuscare Team in the delivery of our services including GP Out of Hours and Community
Diagnostics.
The postholder will be a friendly and welcoming first
point of contact for our patients arriving for a face-to-face appointment.
You will ensure an efficient and professional
reception provision and will work as part of the wider team to ensure a
positive patient experience.
Experience in delivering a high standard of customer
service is valued but full training for this role will be provided.
Main duties of the job
To act
as the main point of contact for patients & visitors arriving.
Opening
up/locking-up of practice premises and maintaining security in accordance with practice
protocols
Respond
to patient enquires and signpost to appropriate healthcare professional
Maintain
and monitor the SystmOne practice appointments system
Report
and action facility issues and faults where required.
Where
appropriate, escalate Health & Safety and facility issues.
To
support the clinical teams working in our services with basic requests.
About us
Nimbuscare is one of the largest 'at scale' providers of
primary care in the North of England, caring for more than 250,000 patients
across our 11 Member GP Practices.
We work collaboratively across the York area delivering new,
innovative, and sustainable health care services.
As leaders in local care, our goal is to work together
across the health and care system to improve the health, wellbeing, and
experience of our patients.
To learn more about Nimbuscare please visit our website at
www.nimbuscare.co.uk
In line with the General Data Protection Regulations (GDPR),
Nimbuscare will use and hold your personal data for the intended purpose.
We are committed to safeguarding the welfare of
children/vulnerable adults and expect the same commitment from all staff and
volunteers.
Nimbuscare is committed to improving the diversity of its
workforce to better reflect the communities we serve. We welcome applications
from everyone and work to promote an inclusive supportive culture that values
and celebrates our differences.
As a Disability Confident Committed employer disabled
applicants who meet the essential criteria for this job are guaranteed an
interview.
Please note that there is no sponsorship available for this
role, and we are unable to provide any advice about visas.
Job description
Job responsibilities
Main
Duties and Responsibilities:
To act
as the main point of contact for patients & visitors arriving.
Opening
up/locking-up of practice premises and maintaining security in accordance with practice
protocols
Respond
to patient enquires and signpost to appropriate healthcare professional
Maintain
and monitor the SystmOne practice appointments system
Report
and action facility issues and faults where required.
Where
appropriate, escalate Health & Safety and facility issues.
To
support the clinical teams working in our services with basic requests.
To
manage the waiting room area whilst patients wait to be seen.
Interaction
with patients to provide information, signposting, and advice.
To
demonstrate a competent level of interpersonal skills.
Manage
and prioritise own workload.
Ensure
the clinical rooms are stocked where appropriate.
To
support the Service Delivery Team with routine workload e.g. booking patients
into clinics for other contracts / services.
Any
other duties as directed.
Completion
of administrative tasks as directed.
Job description
Job responsibilities
Main
Duties and Responsibilities:
To act
as the main point of contact for patients & visitors arriving.
Opening
up/locking-up of practice premises and maintaining security in accordance with practice
protocols
Respond
to patient enquires and signpost to appropriate healthcare professional
Maintain
and monitor the SystmOne practice appointments system
Report
and action facility issues and faults where required.
Where
appropriate, escalate Health & Safety and facility issues.
To
support the clinical teams working in our services with basic requests.
To
manage the waiting room area whilst patients wait to be seen.
Interaction
with patients to provide information, signposting, and advice.
To
demonstrate a competent level of interpersonal skills.
Manage
and prioritise own workload.
Ensure
the clinical rooms are stocked where appropriate.
To
support the Service Delivery Team with routine workload e.g. booking patients
into clinics for other contracts / services.
Any
other duties as directed.
Completion
of administrative tasks as directed.
Person Specification
Experience
Essential
- Competent in using Microsoft Office
- Good written and verbal communication skills
- Able to work well under pressure
- Able to work as part of a team
- Able to listen and empathise
- Hard working and willing
Other
Essential
- Ability to travel across various sites when required.
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- 6 months minimum experience in a similar role
- Experience in working with SystmOne
- Able to use Microsoft Office Word, Excel and Outlook
- Excellent customer service skills
- Understand and observe strict confidentiality
Desirable
- Experience of working within the NHS or general practice
Person Specification
Experience
Essential
- Competent in using Microsoft Office
- Good written and verbal communication skills
- Able to work well under pressure
- Able to work as part of a team
- Able to listen and empathise
- Hard working and willing
Other
Essential
- Ability to travel across various sites when required.
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- 6 months minimum experience in a similar role
- Experience in working with SystmOne
- Able to use Microsoft Office Word, Excel and Outlook
- Excellent customer service skills
- Understand and observe strict confidentiality
Desirable
- Experience of working within the NHS or general practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
