Job summary
As the
Community Head of Services, the postholder will lead the delivery of
Nimbuscares community-based services under the strategic oversight of the
Associate COO and the Board of Directors. The role focuses on ensuring
high-quality care and achieving the best outcomes for patients while fostering
meaningful community engagement.
The
postholder will drive the development and safe, effective management of
services in line with organisational objectives, ensuring quality and
performance meet service specifications and operational targets. The role
requires dynamic, collaborative leadership to engage key stakeholders, shape
strategies, and provide clear direction within a strong accountability
framework.
The
postholder will champion the continuous improvement of Nimbuscares community
services, developing business cases to expand offerings and ensuring financial
sustainability. Due to the nature of the role, the postholder may be based
across various community sites and participate in an on-call rota (1:5
weekends).
Main duties of the job
Establish and
monitor performance metrics to evaluate the delivery of community services
against performance targets and strategic objectives.
Analyse
complex data to identify trends and inform the development of best practices
for community-based services.
Ensure timely
completion of reports for the relevant departments,
Achieve
safety, quality, and performance targets in line with CQC regulations and
standards.
Implement
systems and procedures to ensure compliance with relevant standards.
Collaborate
with internal teams and external partners to maintain performance and safety
standards.
Formulate
long-term plans to support service delivery, liaising with finance and HR to
create robust strategies.
Drive
continuous improvement initiatives, implementing service improvements aligned
with strategic goals.
Develop
policies and procedures for new community services and ensure consistent application
of existing policies.
Develop and
implement contingency and emergency plans for community services.
Conduct
audits to maintain compliance and implement improvement plans.
Create a
culture of learning and sharing best practices to ensure high quality care.
Optimize
workforce utilization to deliver excellent care and financial efficiency.
Leverage
information systems to manage staffing patient data reporting and finances.
About us
Nimbuscare is a not-for-profit
Organisation that aims to be a collaborative and agile provider that cares for
its people and patients. Nimbuscare is based in York and is owned by all the
practices in the city, however we deliver services over a wider footprint.
We deliver Urgent Care services in collaboration with the
hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We
also provide community-based frailty care, which focuses on treating people in
the community where we can. We also aim to shift services into the community
where possible, for example our community diagnostic centres run in partnership
with the Acute Trust.
We are committed to contributing towards a better NHS based
on equity, fairness, innovation, collaboration and quality.
We are part of the system, and we are here to stay.
Nimbuscare is committed to improving the diversity of its
workforce to better reflect the communities we serve. We welcome applications
from everyone and work to promote an inclusive supportive culture that values
and celebrates our differences.
As a Disability Confident Committed employer disabled
applicants who meet the essential criteria for this job are guaranteed an
interview.
Please note Nimbuscare does not sponsor
any visa applications and we are unable to provide any advice about visas.
There is no sponsorship available for this role.
Job description
Job responsibilities
Service Delivery:
Provide
senior-level operational management and mobilize community clinical services
through strong leadership.
Ensure
services are delivered safely, sustainably, and effectively.
Develop and
implement service improvement projects and contribute to clinical strategy and
transformation.
Assess, plan,
and evaluate the delivery of Nimbuscares community services, providing
assurance reports to the Board.
Lead
operational capacity planning and implementation.
Conduct
reviews of service operating plans to identify and mitigate risks.
Oversee
contracts, service-level agreements, and asset management for community
services.
Manage
projects to support the continuous development and delivery of services.
Lead quality,
performance, and financial improvement initiatives.
Oversee
change management and transformational programs to drive organisational growth.
Ensure
effective incident management, root cause analysis, and escalation procedures
are in place.
Manage
budgets, delegated finances, and procurement processes for community service
delivery.
People Management:
Manage and
support the performance of the service management team.
Lead line
management activities, including performance appraisals, absence management,
and objective setting.
Coach and
develop the operational management team, embedding continuous improvement
principles.
Foster a
culture of high performance and innovation through teamwork and benchmarking.
Be a visible
leader and accessible to front-line staff.
Business Responsibilities:
Uphold
Nimbuscare's ethos and culture.
Positively
promote Nimbuscare within the community and among stakeholders.
Support the
introduction of new processes to enhance service quality.
Build and
maintain strong relationships with relevant personnel and partners.
Learning and Development:
Participate
in training programs to enhance professional development.
Engage in
individual performance reviews and maintain personal development records.
Undertake
mandatory and statutory training as required.
Team Working:
Collaborate
effectively as part of a multidisciplinary team, supporting others and
exploring new ways of working.
Accept
delegated tasks, prioritize workload, and implement effective time management
strategies.
Contribute to
team activities to enhance patient care and team performance.
Confidentiality:
Maintain
confidentiality of all information gained during the course of duties,
including patient, client, and staff information.
Handle
information discreetly and with professionalism.
Health & Safety:
Identify and
manage risks associated with work activities.
Use training
effectively to update knowledge and skills.
Follow
infection control procedures and maintain safe, hazard-free work environments.
Report
potential risks appropriately.
Equality and Diversity:
Actively
support equality, diversity, and inclusion.
Treat all
colleagues, patients, and staff with dignity and respect.
Quality:
Address
quality and risk issues proactively.
Take
accountability for actions and performance.
Participate
in audits and cooperate with external evaluations.
Maintain
professional conduct and ensure high standards of care.
Communication:
Communicate
effectively with colleagues, patients, and external partners.
Adapt
communication methods to meet diverse needs and preferences.
Other Duties:
This job
description is subject to periodic review and may be adjusted as necessary to
meet the evolving needs of the role.
Perform any
additional duties reasonably requested within the scope of the role.
Job description
Job responsibilities
Service Delivery:
Provide
senior-level operational management and mobilize community clinical services
through strong leadership.
Ensure
services are delivered safely, sustainably, and effectively.
Develop and
implement service improvement projects and contribute to clinical strategy and
transformation.
Assess, plan,
and evaluate the delivery of Nimbuscares community services, providing
assurance reports to the Board.
Lead
operational capacity planning and implementation.
Conduct
reviews of service operating plans to identify and mitigate risks.
Oversee
contracts, service-level agreements, and asset management for community
services.
Manage
projects to support the continuous development and delivery of services.
Lead quality,
performance, and financial improvement initiatives.
Oversee
change management and transformational programs to drive organisational growth.
Ensure
effective incident management, root cause analysis, and escalation procedures
are in place.
Manage
budgets, delegated finances, and procurement processes for community service
delivery.
People Management:
Manage and
support the performance of the service management team.
Lead line
management activities, including performance appraisals, absence management,
and objective setting.
Coach and
develop the operational management team, embedding continuous improvement
principles.
Foster a
culture of high performance and innovation through teamwork and benchmarking.
Be a visible
leader and accessible to front-line staff.
Business Responsibilities:
Uphold
Nimbuscare's ethos and culture.
Positively
promote Nimbuscare within the community and among stakeholders.
Support the
introduction of new processes to enhance service quality.
Build and
maintain strong relationships with relevant personnel and partners.
Learning and Development:
Participate
in training programs to enhance professional development.
Engage in
individual performance reviews and maintain personal development records.
Undertake
mandatory and statutory training as required.
Team Working:
Collaborate
effectively as part of a multidisciplinary team, supporting others and
exploring new ways of working.
Accept
delegated tasks, prioritize workload, and implement effective time management
strategies.
Contribute to
team activities to enhance patient care and team performance.
Confidentiality:
Maintain
confidentiality of all information gained during the course of duties,
including patient, client, and staff information.
Handle
information discreetly and with professionalism.
Health & Safety:
Identify and
manage risks associated with work activities.
Use training
effectively to update knowledge and skills.
Follow
infection control procedures and maintain safe, hazard-free work environments.
Report
potential risks appropriately.
Equality and Diversity:
Actively
support equality, diversity, and inclusion.
Treat all
colleagues, patients, and staff with dignity and respect.
Quality:
Address
quality and risk issues proactively.
Take
accountability for actions and performance.
Participate
in audits and cooperate with external evaluations.
Maintain
professional conduct and ensure high standards of care.
Communication:
Communicate
effectively with colleagues, patients, and external partners.
Adapt
communication methods to meet diverse needs and preferences.
Other Duties:
This job
description is subject to periodic review and may be adjusted as necessary to
meet the evolving needs of the role.
Perform any
additional duties reasonably requested within the scope of the role.
Person Specification
Qualifications
Essential
- Significant Service Delivery Management Experience involving multiple complex services.
- Demonstrable experience working at a senior level within a complex organisation with associated board exposure.
- Masters degree or equivalent experience in Business Leadership, Healthcare Leadership, Project Management or another relevant field or equivalent experience.
- Project management qualification or equivalent experience.
- Significant Line Management experience of managing complex teams.
- Experience of developing people and supporting colleagues to achieve and further their careers.
- Demonstrable track record of effectively managing contracts with third parties and delivering on contracts with clients.
- Experience of incident and risk management.
- Experience in forecast planning for service delivery.
- Experience leading and delivering change.
- Demonstrable track record of leading, delivering and sustaining quality, performance and financial improvement.
- Experience of implementation and management of services to high standards of quality, within time and financial parameters.
- Significant knowledge and experience in service design, service improvement, programme and or project management.
- Ability to communicate, influence and manage a wide range of stakeholder interests including Nimbuscare board members, clinicians and senior managers from multiple practices/PCNs.
- Experience of delivering and leading change and improvement programs.
- Confidential nature, excellent customer service and communication skills.
- Ability to manage differing/conflicting demands.
- Ability to problem solve independently within broad occupational policies and national guidelines in a fast-paced environment.
- Ability to meet targets and deadlines, delivering to tight timescales deploying effective prioritisation skills.
- Evidence of successfully leading teams and individuals in uncertain and ambiguous contexts.
- Ability to work to high standards of accuracy.
- Excellent attention to detail.
- Excellent communication skills.
- Negotiation and persuasion skills.
- Demonstrable experience using robust evidence bases to implement best practice.
- Strong finance skills and experience of significant budgetary management.
- Computer literate with experience of using Microsoft packages such as Word, Excel and PowerPoint, as well as MS Teams and Zoom.
- Keyboard skills.
- Understand and observe strict confidentiality.
- Experience managing Service-Level Agreements
Desirable
- Significant experience of service delivery management within the NHS, general practice or other health and social care environment.
- Senior management experience in Community Services within the NHS.
Other
Essential
- Able to work at the desired times.
- Flexibility of hours for cover.
Desirable
- Access to own vehicle for business purposes.
Experience
Essential
- Experience of implementation and management of services to high standards of quality, within time and financial parameters.
- Significant knowledge and experience in service design, service improvement, programme and or project management.
- Ability to communicate, influence and manage a wide range of stakeholder interests including Nimbuscare board members, clinicians and senior managers from multiple practices/PCNs.
- Experience of delivering and leading change and improvement programs.
- Confidential nature, excellent customer service and communication skills.
- Ability to manage differing/conflicting demands.
- Ability to problem solve independently within broad occupational policies and national guidelines in a fast-paced environment.
- Ability to meet targets and deadlines, delivering to tight timescales deploying effective prioritisation skills.
- Evidence of successfully leading teams and individuals in uncertain and ambiguous contexts
- Ability to work to high standards of accuracy.
- Excellent attention to detail.
- Excellent communication skills.
- Negotiation and persuasion skills.
- Demonstrable experience using robust evidence bases to implement best practice.
- Strong finance skills and experience of significant budgetary management.
- Computer literate with experience of using Microsoft packages such as Word, Excel and PowerPoint, as well as MS Teams and Zoom.
Person Specification
Qualifications
Essential
- Significant Service Delivery Management Experience involving multiple complex services.
- Demonstrable experience working at a senior level within a complex organisation with associated board exposure.
- Masters degree or equivalent experience in Business Leadership, Healthcare Leadership, Project Management or another relevant field or equivalent experience.
- Project management qualification or equivalent experience.
- Significant Line Management experience of managing complex teams.
- Experience of developing people and supporting colleagues to achieve and further their careers.
- Demonstrable track record of effectively managing contracts with third parties and delivering on contracts with clients.
- Experience of incident and risk management.
- Experience in forecast planning for service delivery.
- Experience leading and delivering change.
- Demonstrable track record of leading, delivering and sustaining quality, performance and financial improvement.
- Experience of implementation and management of services to high standards of quality, within time and financial parameters.
- Significant knowledge and experience in service design, service improvement, programme and or project management.
- Ability to communicate, influence and manage a wide range of stakeholder interests including Nimbuscare board members, clinicians and senior managers from multiple practices/PCNs.
- Experience of delivering and leading change and improvement programs.
- Confidential nature, excellent customer service and communication skills.
- Ability to manage differing/conflicting demands.
- Ability to problem solve independently within broad occupational policies and national guidelines in a fast-paced environment.
- Ability to meet targets and deadlines, delivering to tight timescales deploying effective prioritisation skills.
- Evidence of successfully leading teams and individuals in uncertain and ambiguous contexts.
- Ability to work to high standards of accuracy.
- Excellent attention to detail.
- Excellent communication skills.
- Negotiation and persuasion skills.
- Demonstrable experience using robust evidence bases to implement best practice.
- Strong finance skills and experience of significant budgetary management.
- Computer literate with experience of using Microsoft packages such as Word, Excel and PowerPoint, as well as MS Teams and Zoom.
- Keyboard skills.
- Understand and observe strict confidentiality.
- Experience managing Service-Level Agreements
Desirable
- Significant experience of service delivery management within the NHS, general practice or other health and social care environment.
- Senior management experience in Community Services within the NHS.
Other
Essential
- Able to work at the desired times.
- Flexibility of hours for cover.
Desirable
- Access to own vehicle for business purposes.
Experience
Essential
- Experience of implementation and management of services to high standards of quality, within time and financial parameters.
- Significant knowledge and experience in service design, service improvement, programme and or project management.
- Ability to communicate, influence and manage a wide range of stakeholder interests including Nimbuscare board members, clinicians and senior managers from multiple practices/PCNs.
- Experience of delivering and leading change and improvement programs.
- Confidential nature, excellent customer service and communication skills.
- Ability to manage differing/conflicting demands.
- Ability to problem solve independently within broad occupational policies and national guidelines in a fast-paced environment.
- Ability to meet targets and deadlines, delivering to tight timescales deploying effective prioritisation skills.
- Evidence of successfully leading teams and individuals in uncertain and ambiguous contexts
- Ability to work to high standards of accuracy.
- Excellent attention to detail.
- Excellent communication skills.
- Negotiation and persuasion skills.
- Demonstrable experience using robust evidence bases to implement best practice.
- Strong finance skills and experience of significant budgetary management.
- Computer literate with experience of using Microsoft packages such as Word, Excel and PowerPoint, as well as MS Teams and Zoom.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
