Job summary
To provide administrative support for the delivery
Community Diagnostic Centre (CDC) Service booking patients into S1.
Main duties of the job
Duties will be varied under the direction of the Senior Service Lead/Senior Administrator dependent on current and evolving service for CDC:
- Provide administrative support, answering telephone calls, booking/cancelling patient appointments, answering queries and basic tasks on SystmOne.
- Data entry, allocation and collation; processing and recording information.
- Filing and retrieving paperwork both manually and electronically.
- Recognise and work within own competence.
- To demonstrate a competent level of interpersonal skills when providing information
About us
Nimbuscare is a not-for-profit organisation that aims to be a
collaborative and agile provider that cares for its people and patients.
Nimbuscare is based in York and is owned by all the practices in the city,
however we deliver services over a wider footprint.
Who are we
We deliver Urgent Care services in collaboration with the hospital
and GP practices in York, Scarborough, Whitby, Malton and Selby. We also
provide community-based frailty care, which focuses on treating people in the community
where we can. We also aim to shift services into the community where possible,
for example our community diagnostic centres run in partnership with the Acute
Trust.
We are committed to contributing towards a better NHS based on
equity, fairness, innovation, collaboration and quality.
We are part of the system, and we are here to stay.
Nimbuscare is committed to improving the diversity of its workforce
to better reflect the communities we serve. We welcome applications from
everyone and work to promote an inclusive supportive culture that values and
celebrates our differences.
As a Disability Confident Committed employer disabled applicants who
meet the essential criteria for this job are guaranteed an interview.
Please note Nimbuscare does not hold a license to sponsor any visa
applications and we are unable to provide any advice about visas.
Job description
Job responsibilities
Salary
£11.44 per hour
Tenure
Permanent / Full time (37.5hrs per week)
Hours
Monday - Friday 09:00 17:00 (30 minutes unpaid break)
Job Summary:
To provide administrative support for the delivery Community Diagnostic Centre (CDC) Service booking patients into S1.
Main Duties and Responsibilities:
Duties will be varied under the direction of the Senior Service Lead/Senior Administrator dependent on current and evolving service for CDC:
- Provide administrative support, answering telephone calls, booking/cancelling patient appointments, answering queries and basic tasks on SystmOne.
- Data entry, allocation and collation; processing and recording information.
- Filing and retrieving paperwork both manually and electronically.
- Recognise and work within own competence.
- To demonstrate a competent level of interpersonal skills when providing information
Business responsibilities:
- Maintain ethos and culture of Nimbuscare Limited.
- Positively promote Nimbuscare Limited both in and out of the workplace
- Attend educational and staff meetings as requested.
To support the introduction of new working processes to optimise quality.
- To build and maintain relationships with relevant personnel
Learning and development:
You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:
- Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.
- Make effective use of learning opportunities within and outside the workplace
- Undertake mandatory and statutory training as required.
Team working:
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
- Participate in team activities that create opportunities to improve patient care.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Confidentiality:
To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.
Health & Safety:
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality and Diversity:
- To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.
Quality:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Effectively manage own time, workload and resources.
- Work within own limitations and experience.
- Be aware of and co-operate with audit.
- Work effectively with individuals in other agencies to meet patients needs.
- Portray a professional image at all times.
Communication:
- Communicate effectively with colleagues, patients and external parties
- Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.
Other:
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested by the Senior Service Lead.
Job description
Job responsibilities
Salary
£11.44 per hour
Tenure
Permanent / Full time (37.5hrs per week)
Hours
Monday - Friday 09:00 17:00 (30 minutes unpaid break)
Job Summary:
To provide administrative support for the delivery Community Diagnostic Centre (CDC) Service booking patients into S1.
Main Duties and Responsibilities:
Duties will be varied under the direction of the Senior Service Lead/Senior Administrator dependent on current and evolving service for CDC:
- Provide administrative support, answering telephone calls, booking/cancelling patient appointments, answering queries and basic tasks on SystmOne.
- Data entry, allocation and collation; processing and recording information.
- Filing and retrieving paperwork both manually and electronically.
- Recognise and work within own competence.
- To demonstrate a competent level of interpersonal skills when providing information
Business responsibilities:
- Maintain ethos and culture of Nimbuscare Limited.
- Positively promote Nimbuscare Limited both in and out of the workplace
- Attend educational and staff meetings as requested.
To support the introduction of new working processes to optimise quality.
- To build and maintain relationships with relevant personnel
Learning and development:
You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:
- Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.
- Make effective use of learning opportunities within and outside the workplace
- Undertake mandatory and statutory training as required.
Team working:
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
- Participate in team activities that create opportunities to improve patient care.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Confidentiality:
To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.
Health & Safety:
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality and Diversity:
- To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.
Quality:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Effectively manage own time, workload and resources.
- Work within own limitations and experience.
- Be aware of and co-operate with audit.
- Work effectively with individuals in other agencies to meet patients needs.
- Portray a professional image at all times.
Communication:
- Communicate effectively with colleagues, patients and external parties
- Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.
Other:
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested by the Senior Service Lead.
Person Specification
Qualifications
Essential
- Level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
Experience
Essential
- Administrative experience
Desirable
- Experience of working within the NHS or general practice.
- Working knowledge and experience of SystmOne
Knowledge and Skills
Essential
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Computer literate with experience using Excel and Word
- Excellent customer service skills
- Excellent telephony skills
- Understand and observe strict confidentiality
Competencies/ Qualities/ Attributes
Essential
- Competent in using Microsoft Office
- Good written and verbal communication
- Work well under pressure
- Able to work as part of a team
- Able to work unsupervised
- Able to use own initiative.
- Be self-motivated
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Enthusiastic
- Commitment to professional / personal development
Other
Essential
- Flexibility of hours for cover
Person Specification
Qualifications
Essential
- Level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
Experience
Essential
- Administrative experience
Desirable
- Experience of working within the NHS or general practice.
- Working knowledge and experience of SystmOne
Knowledge and Skills
Essential
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Computer literate with experience using Excel and Word
- Excellent customer service skills
- Excellent telephony skills
- Understand and observe strict confidentiality
Competencies/ Qualities/ Attributes
Essential
- Competent in using Microsoft Office
- Good written and verbal communication
- Work well under pressure
- Able to work as part of a team
- Able to work unsupervised
- Able to use own initiative.
- Be self-motivated
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Enthusiastic
- Commitment to professional / personal development
Other
Essential
- Flexibility of hours for cover
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
