Job summary
This is an exciting opportunity to join the
Nimbuscare team in the role of Service Lead to support the Nimbuscare team in
the delivery of our new Urgent Care / Out of Hours contract.
The post holder will be responsible for the
management of service delivery during the out of hours period and will act as a
point of escalation.
You will be responsible for the day-to-day line
management of the Out of Hours Operational Team which comprises Senior Care
Navigators, Care Navigators and Receptionist / Administrative Assistants with
oversight from the Operational Services - Senior Service Lead.
The post holder will contribute to and will support
the improvement of processes and procedures to ensure effective service
delivery.
The post holder will need to demonstrate the ability
to work collaboratively with administrative staff as well as clinical
colleagues to facilitate effective and integrated clinical care.
The post holder will need to respond to and resolve
challenging operational issues decisively and effectively whilst managing a
complex and changing workload.
An eye for detail whilst working under pressure is
essential, as is having a good grasp of data and information whilst
simultaneously providing proactive, confident, and visible leadership to the Operational
Team.
This role contributes to the effective running of
the GP Out of Hours service across multiple locations (York, Scarborough,
Malton, Whitby and Selby).
Main duties of the job
- To have direct line management responsibility for the Out of Hours operational team which includes 121s, annual appraisal reviews, absence, annual leave and performance related issues
- Ensure effective processes and procedures are in place to support the monitoring and tracking of performance and recording of activity
- To be responsible for the effective operation of all administrative functions, managing issues efficiently and escalating concerns appropriately
- To ensure the shift is managed appropriately and duties are allocated effectively and safely
- To provide support, guidance, and advice to operational and clinical (where appropriate) colleagues on shift
- To proactively liaise with clinical staff on shift to ensure the smooth running of the service
- Manage and prioritise own workload to ensure tasks are completed effectively and ensure deadlines are met
- Be flexible with the workload and demands of the service and be able to manage conflicting deadlines whilst working proactively
- To be responsible for the delivery of a high quality service
- Recognise and work within own competence and remit
- Provide administrative support with monthly reporting submissions
- Any other duties and directed by the Senior Operational Manager / Operational Services Senior Service Lead
About us
Nimbuscare is a not-for-profit organisation that aims to be a
collaborative and agile provider that cares for its people and patients.
Nimbuscare is based in York and is owned by all the practices in the city,
however we deliver services over a wider footprint.
Who are we
We deliver Urgent Care services in collaboration with the hospital
and GP practices in York, Scarborough, Whitby, Malton and Selby. We also
provide community-based frailty care, which focuses on treating people in the community
where we can. We also aim to shift services into the community where possible,
for example our community diagnostic centres run in partnership with the Acute
Trust.
We are committed to contributing towards a better NHS based on
equity, fairness, innovation, collaboration and quality.
We are part of the system, and we are here to stay.
Nimbuscare is committed to improving the diversity of its workforce
to better reflect the communities we serve. We welcome applications from
everyone and work to promote an inclusive supportive culture that values and
celebrates our differences.
As a Disability Confident Committed employer disabled applicants who
meet the essential criteria for this job are guaranteed an interview.
Please note Nimbuscare does not hold a license to sponsor any visa
applications and we are unable to provide any advice about visas.
Job description
Job responsibilities
Salary
£27k FTE (37.5
hours per week)
Tenure
Permanent = 22.5
hours per week
Hours
Week 1 & 3
Wednesday 18:00 23:00
Saturday & Sunday 15:00
-23:00
Week 2 & 4
Monday &
Wednesday 18:00 23:00
Saturday &
Sunday 08:00 16:00
Location:
Acomb Garth
Community Care Centre, 2 Oak Rise, Acomb, York, YO24 4LJ
Job
Summary:
This is an exciting opportunity to join the
Nimbuscare team in the role of Service Lead to support the Nimbuscare team in
the delivery of our new Urgent Care / Out of Hours contract.
The post holder will be responsible for the
management of service delivery during the out of hours period and will act as a
point of escalation.
You will be responsible for the day-to-day line
management of the Out of Hours Operational Team which comprises Senior Care
Navigators, Care Navigators and Receptionist / Administrative Assistants with
oversight from the Operational Services - Senior Service Lead.
The post holder will contribute to and will support
the improvement of processes and procedures to ensure effective service
delivery.
The post holder will need to demonstrate the ability
to work collaboratively with administrative staff as well as clinical
colleagues to facilitate effective and integrated clinical care.
The post holder will need to respond to and resolve
challenging operational issues decisively and effectively whilst managing a
complex and changing workload.
An eye for detail whilst working under pressure is
essential, as is having a good grasp of data and information whilst
simultaneously providing proactive, confident, and visible leadership to the Operational
Team.
This role contributes to the effective running of
the GP Out of Hours service across multiple locations (York, Scarborough,
Malton, Whitby and Selby).
Main Duties and Responsibilities:
Duties may be varied from time to time under the direction of the Senior Operational Manager and / or Operational Services Senior Service Lead.
- To have direct line management responsibility for the Out of Hours operational team which includes 121s, annual appraisal reviews, absence, annual leave and performance related issues
- Ensure effective processes and procedures are in place to support the monitoring and tracking of performance and recording of activity
- To be responsible for the effective operation of all administrative functions, managing issues efficiently and escalating concerns appropriately
- To ensure the shift is managed appropriately and duties are allocated effectively and safely
- To provide support, guidance, and advice to operational and clinical (where appropriate) colleagues on shift
- To proactively liaise with clinical staff on shift to ensure the smooth running of the service
- Manage and prioritise own workload to ensure tasks are completed effectively and ensure deadlines are met
- Be flexible with the workload and demands of the service and be able to manage conflicting deadlines whilst working proactively
- To be responsible for the delivery of a high quality service
- Recognise and work within own competence and remit
- Provide administrative support with monthly reporting submissions
- Any other duties and directed by the Senior Operational Manager / Operational Services Senior Service Lead
Job description
Job responsibilities
Salary
£27k FTE (37.5
hours per week)
Tenure
Permanent = 22.5
hours per week
Hours
Week 1 & 3
Wednesday 18:00 23:00
Saturday & Sunday 15:00
-23:00
Week 2 & 4
Monday &
Wednesday 18:00 23:00
Saturday &
Sunday 08:00 16:00
Location:
Acomb Garth
Community Care Centre, 2 Oak Rise, Acomb, York, YO24 4LJ
Job
Summary:
This is an exciting opportunity to join the
Nimbuscare team in the role of Service Lead to support the Nimbuscare team in
the delivery of our new Urgent Care / Out of Hours contract.
The post holder will be responsible for the
management of service delivery during the out of hours period and will act as a
point of escalation.
You will be responsible for the day-to-day line
management of the Out of Hours Operational Team which comprises Senior Care
Navigators, Care Navigators and Receptionist / Administrative Assistants with
oversight from the Operational Services - Senior Service Lead.
The post holder will contribute to and will support
the improvement of processes and procedures to ensure effective service
delivery.
The post holder will need to demonstrate the ability
to work collaboratively with administrative staff as well as clinical
colleagues to facilitate effective and integrated clinical care.
The post holder will need to respond to and resolve
challenging operational issues decisively and effectively whilst managing a
complex and changing workload.
An eye for detail whilst working under pressure is
essential, as is having a good grasp of data and information whilst
simultaneously providing proactive, confident, and visible leadership to the Operational
Team.
This role contributes to the effective running of
the GP Out of Hours service across multiple locations (York, Scarborough,
Malton, Whitby and Selby).
Main Duties and Responsibilities:
Duties may be varied from time to time under the direction of the Senior Operational Manager and / or Operational Services Senior Service Lead.
- To have direct line management responsibility for the Out of Hours operational team which includes 121s, annual appraisal reviews, absence, annual leave and performance related issues
- Ensure effective processes and procedures are in place to support the monitoring and tracking of performance and recording of activity
- To be responsible for the effective operation of all administrative functions, managing issues efficiently and escalating concerns appropriately
- To ensure the shift is managed appropriately and duties are allocated effectively and safely
- To provide support, guidance, and advice to operational and clinical (where appropriate) colleagues on shift
- To proactively liaise with clinical staff on shift to ensure the smooth running of the service
- Manage and prioritise own workload to ensure tasks are completed effectively and ensure deadlines are met
- Be flexible with the workload and demands of the service and be able to manage conflicting deadlines whilst working proactively
- To be responsible for the delivery of a high quality service
- Recognise and work within own competence and remit
- Provide administrative support with monthly reporting submissions
- Any other duties and directed by the Senior Operational Manager / Operational Services Senior Service Lead
Person Specification
Qualifications
Essential
- Significant demonstrable work experience in a similar role for a minimum of 6 months
- Line Management experience for a minimum of 6 months
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- Experience in working with SystmOne
- Able to use Microsoft Office Word, Excel and Outlook
- Understand and observe strict confidentiality
Desirable
- Experience of working within the NHS or general practice
Experience
Essential
- Good written and verbal communication skills
- Able to work well under pressure
- Able to work as part of a team
- Able to listen and empathise
- Hard working and willing
- Able to use own initiative
- Be self-motivated
- Professional
- Commitment to professional / personal development
Other
Essential
- Flexible working approach to cover the needs of the service
- Ability to travel across various sites when required.
Person Specification
Qualifications
Essential
- Significant demonstrable work experience in a similar role for a minimum of 6 months
- Line Management experience for a minimum of 6 months
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
- Experience in working with SystmOne
- Able to use Microsoft Office Word, Excel and Outlook
- Understand and observe strict confidentiality
Desirable
- Experience of working within the NHS or general practice
Experience
Essential
- Good written and verbal communication skills
- Able to work well under pressure
- Able to work as part of a team
- Able to listen and empathise
- Hard working and willing
- Able to use own initiative
- Be self-motivated
- Professional
- Commitment to professional / personal development
Other
Essential
- Flexible working approach to cover the needs of the service
- Ability to travel across various sites when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
