Job summary
We are seeking to appoint an Operational Services Administrator to work
as part of the Operational Services Team .This key role is absolutely vital to provide
administrative support and contribute to the delivery of services.
Working directly with the Operational Services Team, you will act as
first point of contact in answering calls and assist the team in day-to-day
administrative tasks, including referrals, tasks and liaison with patients.
The successful candidate will be patient focused at all times with an
exceptional attitude to patient care.
Main duties of the job
Duties may be varied from time to
time under the direction of the Operational Services Service Lead.
Duties include:
Provide administrative support
undertaking tasks on S1, referrals, clinical coding,clinical admin support.
Liaise with patients face to face
or via telephone when necessary to book/cancelappointments, answer queries or
signpost.
Provide admin support for the wider
organisation when required.
Computer data entry/data allocation
and collation; processing and recordinginformation.
Filing and retrieving paperwork
both manually and electronically.
To provide and receive routine
information verbally or electronically to inform workcolleagues and key stakeholders
To demonstrate a competent level of
interpersonal skills when providing information
About us
Nimbuscare is a not-for-profit
organisation that aims to be a collaborative and agile provider that cares for
its people and patients. Nimbuscare is based in York and is owned by all the
practices in the city, however we deliver services over a wider footprint.
Who are we
We deliver Urgent Care services in
collaboration with the hospital and GP practices in York, Scarborough, Whitby,
Malton and Selby. We also provide community-based frailty care, which focuses
on treating people in the community where we can. We also aim to shift services
into the community where possible, for example our community diagnostic centres
run in partnership with the Acute Trust.
We are committed to contributing
towards a better NHS based on equity, fairness, innovation, collaboration and
quality.
We are part of the system, and we are
here to stay.
Please note Nimbuscare does not hold
a license to sponsor any visa applications and we are unable to provide any
advice about visas.
Nimbuscare is committed to improving the diversity
of its workforce to better reflect the communities we serve. We welcome
applications from everyone and work to promote an inclusive supportive culture
that values and celebrates our differences.
As a Disability Confident Committed employer
disabled applicants who meet the essential criteria for this job are guaranteed
an interview.
Job description
Job responsibilities
Salary: £23,000 per annum
Tenure: Permanent
Hours: Monday Friday (9am 5pm)
37.5hrs a week
Duties may be varied from time to time under the direction of the Operational Services Service Lead.
Duties include:
Provide administrative support undertaking tasks on S1, referrals, clinical coding, clinical admin support.
Liaise with patients face to face or via telephone when necessary to book/cancel appointments, answer queries or signpost.
Provide admin support for the wider organisation when required.
Computer data entry/data allocation and collation; processing and recording information.
Filing and retrieving paperwork both manually and electronically.
To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders
To demonstrate a competent level of interpersonal skills when providing information
Business responsibilities:
Maintain ethos and culture of Nimbuscare Limited.
Positively promote Nimbuscare Limited both in and out of the workplace
Attend educational and staff meetings as requested.
To support the introduction of new working processes to optimise quality.
To build and maintain relationships with relevant personnel
Learning and development:
You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:
Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.
Make effective use of learning opportunities within and outside the workplace
Undertake mandatory and statutory training as required.
Team working:
Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
Participate in team activities that create opportunities to improve patient care.
Contribute to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams performance.
Confidentiality:
To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.
Health & Safety:
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards.
Reporting potential risks identified.
Equality and Diversity:
To actively support equality, diversity and inclusion and ensure that all work
colleagues, patients and staff are valued and treated with dignity and respect.
Quality:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or
under supervision.
Effectively manage own time, workload and resources.
Work within own limitations and experience.
Be aware of and co-operate with audit.
Work effectively with individuals in other agencies to meet patients needs.
Portray a professional image at all times.
Communication:
Communicate effectively with colleagues, patients and external parties
Recognise and have awareness of peoples needs for alternative methods of
communication and respond accordingly.
Other:
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested by the Operational Services Service Lead.
Job description
Job responsibilities
Salary: £23,000 per annum
Tenure: Permanent
Hours: Monday Friday (9am 5pm)
37.5hrs a week
Duties may be varied from time to time under the direction of the Operational Services Service Lead.
Duties include:
Provide administrative support undertaking tasks on S1, referrals, clinical coding, clinical admin support.
Liaise with patients face to face or via telephone when necessary to book/cancel appointments, answer queries or signpost.
Provide admin support for the wider organisation when required.
Computer data entry/data allocation and collation; processing and recording information.
Filing and retrieving paperwork both manually and electronically.
To provide and receive routine information verbally or electronically to inform work colleagues and key stakeholders
To demonstrate a competent level of interpersonal skills when providing information
Business responsibilities:
Maintain ethos and culture of Nimbuscare Limited.
Positively promote Nimbuscare Limited both in and out of the workplace
Attend educational and staff meetings as requested.
To support the introduction of new working processes to optimise quality.
To build and maintain relationships with relevant personnel
Learning and development:
You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:
Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.
Make effective use of learning opportunities within and outside the workplace
Undertake mandatory and statutory training as required.
Team working:
Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
Participate in team activities that create opportunities to improve patient care.
Contribute to the effectiveness of the team by reflecting on own and team activities
and making suggestions on ways to improve and enhance the teams performance.
Confidentiality:
To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.
Health & Safety:
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards.
Reporting potential risks identified.
Equality and Diversity:
To actively support equality, diversity and inclusion and ensure that all work
colleagues, patients and staff are valued and treated with dignity and respect.
Quality:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or
under supervision.
Effectively manage own time, workload and resources.
Work within own limitations and experience.
Be aware of and co-operate with audit.
Work effectively with individuals in other agencies to meet patients needs.
Portray a professional image at all times.
Communication:
Communicate effectively with colleagues, patients and external parties
Recognise and have awareness of peoples needs for alternative methods of
communication and respond accordingly.
Other:
This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested by the Operational Services Service Lead.
Person Specification
Qualifications
Essential
- Level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
Experience
Essential
- Experience in working with SystmOne
Desirable
- Experience of working within the
- NHS or general practice.
- Experience in processing referrals
- and use of Gateway
Knowledge and Skills
Essential
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Excellent customer service skills
- Excellent telephony skills
- Understand and observe strict confidentiality
Capabilities and Attributes
Essential
- Competent in using Microsoft Office
- Good written and verbal communication
- Work well under pressure
- Able to work as part of a team
- Able to use own initiative.
- Be self-motivated
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Commitment to professional / personal development
Other
Essential
- Ability to travel across various sites when required
Person Specification
Qualifications
Essential
- Level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
Experience
Essential
- Experience in working with SystmOne
Desirable
- Experience of working within the
- NHS or general practice.
- Experience in processing referrals
- and use of Gateway
Knowledge and Skills
Essential
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Excellent customer service skills
- Excellent telephony skills
- Understand and observe strict confidentiality
Capabilities and Attributes
Essential
- Competent in using Microsoft Office
- Good written and verbal communication
- Work well under pressure
- Able to work as part of a team
- Able to use own initiative.
- Be self-motivated
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Commitment to professional / personal development
Other
Essential
- Ability to travel across various sites when required
