Job summary
This is an exciting opportunity to join the
Nimbuscare team in the role of Receptionist / Administrative Assistant, to support
the Nimbuscare team in the delivery of our services including GP Out of Hours
and Community Diagnostics.
You will be the first point of contact for our
patients arriving for a face-to-face appointment and will be friendly and
welcoming.
You will ensure an efficient and professional
reception provision and will work as part of the wider team to ensure a
positive patient experience.
Main duties of the job
To act
as the main point of contact for patients & visitors arriving.
Report
and action facility issues and faults where required.
Where
appropriate, escalate Health & Safety and facility issues to the General
Manager / Assistant General Manager
To
support the clinical teams working in our services with basic requests.
To
manage the waiting room area whilst patients wait to be seen.
Interaction
with patients to provide information, signposting, and advice.
To
demonstrate a competent level of interpersonal skills.
Manage
and prioritise own workload.
Ensure
the clinical rooms are stocked where appropriate.
To
support the Operational Services Team with routine workload e.g. booking
patients into clinics for other contracts / services.
Any
other duties as directed.
Completion
of administrative tasks as directed.
About us
Nimbuscare is a not-for-profit organisation that aims to be a
collaborative and agile provider that cares for its people and patients.
Nimbuscare is based in York and is owned by all the practices in the city,
however we deliver services over a wider footprint.
Who are we
We deliver Urgent Care services in collaboration with the hospital
and GP practices in York, Scarborough, Whitby, Malton and Selby. We also
provide community-based frailty care, which focuses on treating people in the community
where we can. We also aim to shift services into the community where possible,
for example our community diagnostic centres run in partnership with the Acute
Trust.
We are committed to contributing towards a better NHS based on
equity, fairness, innovation, collaboration and quality.
We are part of the system, and we are here to stay.
Please note Nimbuscare does not hold a license to sponsor any visa
applications and we are unable to provide any advice about visas.
Job description
Job responsibilities
Salary
£11.44 per hour
Tenure
Permanent / Part
time / Shifts
Location & Hours
York Hospital, Wigginton
Road, York, YO31 8HE
Monday Friday 18:30 23:00
Saturday, Sunday
& BH's 08:00 13:00
13:00 18:00
18:00 23:00
Selby Hospital, Doncaster
Road, Selby, YO8 9BX
Monday Sunday 20:00 23:00
Job
Summary:
This is an exciting opportunity to join the
Nimbuscare team in the role of Receptionist / Administrative Assistant, to support
the Nimbuscare team in the delivery of our services including GP Out of Hours
and Community Diagnostics.
You will be the first point of contact for our
patients arriving for a face-to-face appointment and will be friendly and
welcoming.
You will ensure an efficient and professional
reception provision and will work as part of the wider team to ensure a
positive patient experience.
Main
Duties and Responsibilities:
To act
as the main point of contact for patients & visitors arriving.
Report
and action facility issues and faults where required.
Where
appropriate, escalate Health & Safety and facility issues to the General
Manager / Assistant General Manager
To
support the clinical teams working in our services with basic requests.
To
manage the waiting room area whilst patients wait to be seen.
Interaction
with patients to provide information, signposting, and advice.
To
demonstrate a competent level of interpersonal skills.
Manage
and prioritise own workload.
Ensure
the clinical rooms are stocked where appropriate.
To
support the Operational Services Team with routine workload e.g. booking
patients into clinics for other contracts / services.
Any
other duties as directed.
Completion
of administrative tasks as directed.
Job description
Job responsibilities
Salary
£11.44 per hour
Tenure
Permanent / Part
time / Shifts
Location & Hours
York Hospital, Wigginton
Road, York, YO31 8HE
Monday Friday 18:30 23:00
Saturday, Sunday
& BH's 08:00 13:00
13:00 18:00
18:00 23:00
Selby Hospital, Doncaster
Road, Selby, YO8 9BX
Monday Sunday 20:00 23:00
Job
Summary:
This is an exciting opportunity to join the
Nimbuscare team in the role of Receptionist / Administrative Assistant, to support
the Nimbuscare team in the delivery of our services including GP Out of Hours
and Community Diagnostics.
You will be the first point of contact for our
patients arriving for a face-to-face appointment and will be friendly and
welcoming.
You will ensure an efficient and professional
reception provision and will work as part of the wider team to ensure a
positive patient experience.
Main
Duties and Responsibilities:
To act
as the main point of contact for patients & visitors arriving.
Report
and action facility issues and faults where required.
Where
appropriate, escalate Health & Safety and facility issues to the General
Manager / Assistant General Manager
To
support the clinical teams working in our services with basic requests.
To
manage the waiting room area whilst patients wait to be seen.
Interaction
with patients to provide information, signposting, and advice.
To
demonstrate a competent level of interpersonal skills.
Manage
and prioritise own workload.
Ensure
the clinical rooms are stocked where appropriate.
To
support the Operational Services Team with routine workload e.g. booking
patients into clinics for other contracts / services.
Any
other duties as directed.
Completion
of administrative tasks as directed.
Person Specification
Knowledge and Skills
Essential
- Able to use Microsoft Office Word, Excel and Outlook
- Excellent customer service skills
- Understand and observe strict confidentiality
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
Other
Essential
- Ability to travel across various sites when required.
Experience
Essential
- 6 months minimum experience in a similar role
- Experience in working with SystmOne
Desirable
- Experience of working within the NHS or general practice
Competencies/ Qualities/ Attributes
Essential
- Competent in using Microsoft Office
- Good written and verbal communication skills
- Able to work well under pressure
- Able to work as part of a team
- Able to listen and empathise
- Hard working and willing
Person Specification
Knowledge and Skills
Essential
- Able to use Microsoft Office Word, Excel and Outlook
- Excellent customer service skills
- Understand and observe strict confidentiality
Qualifications
Essential
- Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
Other
Essential
- Ability to travel across various sites when required.
Experience
Essential
- 6 months minimum experience in a similar role
- Experience in working with SystmOne
Desirable
- Experience of working within the NHS or general practice
Competencies/ Qualities/ Attributes
Essential
- Competent in using Microsoft Office
- Good written and verbal communication skills
- Able to work well under pressure
- Able to work as part of a team
- Able to listen and empathise
- Hard working and willing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
