Job summary
This is an exciting opportunity to join the
Nimbuscare team in the role of Senior Care Navigator, to support the delivery
of our new Urgent Care / Out of Hours contract.
You will ensure the smooth and efficient running of
the GP Out of Hours service, in providing operational shift leadership to the
operational team who work alongside clinicians in our Clinical Assessment
Service (CAS).
You will be expected to work in a fast-paced
environment and be able to adapt to change quickly, have strong decision-making
skills and offer a high level of operational support and leadership.
This role contributes to the effective running of
the GP Out of Hours service across multiple locations (York, Scarborough,
Malton, Whitby and Selby)
Main duties of the job
To
ensure the shift is managed appropriately and duties are allocated effectively
and safely.
To
provide support, guidance, and advice to operational and clinical (where appropriate)
colleagues on shift
To
proactively liaise with clinical staff on shift to ensure the smooth running of
the service.
To
actively manage the patient queue in SystmOne to ensure optimum service
delivery to patients referred from NHS 111
To be
the first point of operational escalation whilst on shift working with the
Urgent Care / OOH Service Lead
To
support the Operational Services Team with routine workload for other contracts
/ services
Any
other duties and directed by the Urgent Care Service Lead / Operational
Services Senior Service Lead
About us
Nimbuscare is one of the largest 'at scale'
providers of primary care in the North of England, caring for more than 250,000
patients across our 11 Member GP Practices.
We work collaboratively across the York area
delivering new, innovative, and sustainable health care services.
As leaders in local care, our goal is to work
together across the health and care system to improve the health, wellbeing,
and experience of our patients.
To learn more about Nimbuscare please visit our
website at www.nimbuscare.co.uk
In line with the General Data Protection
Regulations (GDPR), Nimbuscare will use and hold your personal data for the
intended purpose.
We are committed to safeguarding the welfare of
children/vulnerable adults and expect the same commitment from all staff and
volunteers.
Nimbuscare is committed to improving the diversity
of its workforce to better reflect the communities we serve. We welcome
applications from everyone and work to promote an inclusive supportive culture
that values and celebrates our differences.
As a Disability Confident Committed employer
disabled applicants who meet the essential criteria for this job are guaranteed
an interview.
Job description
Job responsibilities
To
ensure the shift is managed appropriately and duties are allocated effectively
and safely.
To
provide support, guidance, and advice to operational and clinical (where appropriate)
colleagues on shift
To
proactively liaise with clinical staff on shift to ensure the smooth running of
the service.
To
actively manage the patient queue in SystmOne to ensure optimum service
delivery to patients referred from NHS 111
To be
the first point of operational escalation whilst on shift working with the
Urgent Care / OOH Service Lead
To
support the Operational Services Team with routine workload for other contracts
/ services
Any
other duties and directed by the Urgent Care Service Lead / Operational
Services Senior Service Lead
Job description
Job responsibilities
To
ensure the shift is managed appropriately and duties are allocated effectively
and safely.
To
provide support, guidance, and advice to operational and clinical (where appropriate)
colleagues on shift
To
proactively liaise with clinical staff on shift to ensure the smooth running of
the service.
To
actively manage the patient queue in SystmOne to ensure optimum service
delivery to patients referred from NHS 111
To be
the first point of operational escalation whilst on shift working with the
Urgent Care / OOH Service Lead
To
support the Operational Services Team with routine workload for other contracts
/ services
Any
other duties and directed by the Urgent Care Service Lead / Operational
Services Senior Service Lead
Person Specification
Qualifications
Essential
- Minimum Level 2 Maths and English (GCSE Grade C or Grade 4 or above)
Knowledge and Skills
Essential
- Able to use Microsoft Office Word, Excel and Outlook
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Excellent customer service skills
- Excellent telephony skills
- Understand and observe strict confidentiality
Experience
Essential
- Significant demonstrable work experience in a similar role
- Experience in a supervisory role
- Previous NHS experience
- Experience in working with SystmOne
Competencies/ Qualities/ Attributes
Essential
- Competent in using Microsoft Office
- Good written and verbal communication
- Work well under pressure
- Effective decision making capability
- Able to lead and work as part of a team
- Able to use own initiative
- Be self-motivated
- Professional
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Commitment to professional / personal development
Other
Essential
- Flexible working approach to cover the needs of the service
- Ability to travel across various sites when required.
Person Specification
Qualifications
Essential
- Minimum Level 2 Maths and English (GCSE Grade C or Grade 4 or above)
Knowledge and Skills
Essential
- Able to use Microsoft Office Word, Excel and Outlook
- Ability to work to high standards of accuracy
- Excellent attention to detail
- Good numeracy, administrative and organisational skills
- Excellent customer service skills
- Excellent telephony skills
- Understand and observe strict confidentiality
Experience
Essential
- Significant demonstrable work experience in a similar role
- Experience in a supervisory role
- Previous NHS experience
- Experience in working with SystmOne
Competencies/ Qualities/ Attributes
Essential
- Competent in using Microsoft Office
- Good written and verbal communication
- Work well under pressure
- Effective decision making capability
- Able to lead and work as part of a team
- Able to use own initiative
- Be self-motivated
- Professional
- Able to listen and empathise
- Hard working and willing
- Flexible and adaptable, able to work according to changing need
- Commitment to professional / personal development
Other
Essential
- Flexible working approach to cover the needs of the service
- Ability to travel across various sites when required.
