Patient Safety Facilitator

Job summary

St Lukes has a vacancy for a Patient Safety Facilitator to join its Quality Team based at our Hospice in Turnchapel, Plymouth.

This is a permanent, 30-hour per week vacancy.

St Luke's

St Lukes Hospice Plymouth is an independent charity providing specialist advice and support to people with progressive life-limiting illnesses in Plymouth, SouthwestDevonand East Cornwall. We believe that everyone deserves quality end of life care, no matterwhere.

We work with our community, in partnership with others, to achieve dignity, comfort and choice for people affected by life-limiting illnesses through delivering and influencing exceptional care.

The Role

You will provide support to the quality team, working closely with the Associate Director of Quality & Patient Experience to undertake a variety of key administrative and support functions. The Patient Safety Facilitator will have a focus on patient safety and experience, compliance, complaints and audits, you will have strong administrative skills, a solid understanding of essential IT systems and an ability to prioritise a diverse workload.

Main duties of the job

Key Duties Will Include:

• Support the application of the Hospice Risk and Incident Management System.
• Act as first point of contact for feedback and complaints.
• Support robust clinical governance and quality policies and procedures.
• Develop Systems and processes to ensure all governance can be evaluated accordingly.
• Work closely with CQC registered Manager.
• Support the administration of regular cyclical meetings.
• Synthesise and present various data.
• Produce regular governance, quality and audit reports.

Knowledge and Experience Required:

• Experience of working in clinical governance and / or quality, safety or service improvement in a health and social care setting.

If you would like an informal chat about the role, please email in the first instance Frances Hannon, Associate Director of Quality & Patient Experience on fhannon@stlukes-hospice.org.uk

About us

Why work for St Lukes?

Hello and thank you for checking out our current vacancy.

Its worth setting up a job alert or simply checking back in regularly because - as St Luke's continues to meet the demand of caring for more families - we're always evolving and new opportunities spring up, both clinical and non-clinical. One of them could be just what you're looking for!

We value all our people - not only our specialist doctors, nurses and social workers, but also our colleagues more behind the scenes, from our maintenance and catering staff to our fundraisers, administrators, educators and IT team. And that's just to name a few! It takes a vast variety of skills, experience and knowledge to keep our vital service running smoothly.

As an Employer of Choice, we offer our staff a wide range of benefits and rewards. Not only generous annual leave and pension schemes, but a fantastic health scheme to help towards the cost of eye tests, dental care and physiotherapy. In addition, this gives you access a GP, and counselling and practical information helplines, 24/7.

While working with our hospice is hugely rewarding, knowing you're helping us make such an important difference, we recognise it's work that can be challenging emotionally. That's why, when you join us, we'll be here to support you all the way.