Ravenscar Practice Manager

Job responsibilities

1. Operational Leadership & Service Delivery

Provide overall operational management of Ravenscar Surgery.

Lead the day-to-day management of clinical and non-clinical staff.

Support service mobilisation and continuous improvement initiatives.

Ensure delivery of high-quality primary medical services in line with:

NHS Contracts (GMS/PMS/APMS as applicable)

National, Local and Direct Enhanced Services

PCN contractual requirements

Support delivery of vaccination programmes and other national priorities.

Promote a positive, inclusive and high-performing team culture.

2. Patient & Community Services

Manage reception and front-of-house services to ensure excellent patient experience.

Oversee practice communications including patient information, Facebook, website content, booklets and newsletters.

Manage the complaints procedure in line with NHS regulations.

Monitor patient satisfaction and implement improvements.

Work collaboratively with PCN partners, neighbouring practices and stakeholders.

Attend PPG meetings and ensure that it is meaningful to both the patients and practice staff.

3. Financial Management

Maintain accurate financial systems and record keeping.

Support payroll processes in collaboration with HR and Finance.

Monitor expenditure to ensure value for money.

Contribute to budget setting and financial planning.

Support reporting requirements to commissioners and stakeholders.

Ensure all enhanced services are claimed and monitor all payments are received.

Oversea PPA claims and payments.

Monitor QOF and ensure that maximum points are attained.

Oversee practice-level financial controls and small business accounts where required.

4. Human Resources & Workforce Management

Provide day-to-day management of all practice staff.

Undertake workforce planning and skill-mix reviews.

Forecast staffing requirements and support recruitment processes.

Ensure completion of appraisals and performance reviews.

Monitor sickness absence in line with company policy.

Support formal HR processes including disciplinaries and grievances in partnership with the HR team.

Identify and facilitate training and development needs.

Promote staff wellbeing and engagement.

5. Premises & Facilities Management

Oversee premises maintenance, security and cleaning services.

Ensure compliance with Health & Safety legislation.

Lead risk management processes within the practice.

Manage stock control systems for clinical and non-clinical supplies.

Oversee equipment lifecycle management and replacement planning.

Lead on premises or equipment upgrade projects as required.

6. Information Governance & IT

Oversee systems for patient records and data integrity.

Ensure compliance with Data Protection legislation and NHS Information Governance standards.

Monitor clinical coding consistency and reporting.

Lead on data security, back-up systems and IT crisis prevention.

Analyse and reconcile GP Links data and produce required reports.

Support digital innovation and system optimisation.

7. Governance, Compliance & Quality

Ensure compliance with CQC standards and regulatory frameworks.

Support audit, evaluation and clinical standard setting.

Maintain awareness of and compliance with practice policies.

Contribute to organisational development and service contract implementation.

Represent the Practice at PCN, ICB and Federation meetings as required.

8. Professional Development

Undertake mandatory and statutory training.

Demonstrate commitment to continuing professional development.

Be willing to work towards relevant qualifications if not currently held.

Contribute to lifelong learning and evidence-based practice.

General Responsibilities

Promote equality, diversity and inclusion.

Maintain effective communication within teams and with patients.

Adhere to all ELM Alliance policies and procedures.

Undertake any other reasonable duties commensurate with the role.

Skills & Abilities

Essential

• 1.Strong leadership capability with ability to motivate and empower staff.
• 2.Excellent verbal and written communication skills.
• 3.Strong interpersonal and listening skills.
• 4.Effective delegation and workload management.
• 5.Financial and analytical competence.
• 6.Negotiation and conflict resolution skills.
• 7.Change management capability.
• 8.Ability to work independently with minimal supervision.
• 9.High level of integrity, professionalism and reliability.
• 10.Organised with excellent time management skills.
• 11.Adaptable, resilient and innovative.
• 12.Able to build networks and collaborative relationships.

Desirable

• 1.Coaching and mentoring skills.
• 2.Project management capability.

Qualifications

Essential

• 1.Evidence of commitment to continuing professional development.

Desirable

• 1.Qualification in business management, finance or leadership.
• 2.Management or healthcare leadership qualification.
• 3.Educated to A-Level standard or equivalent.

Experience

Essential

• 1.Proven experience of managing staff and leading teams.
• 2.Experience developing and maintaining a positive team culture.
• 3.Financial management experience including budgets and spreadsheets.
• 4.Experience using IT systems and practice management software.
• 5.Demonstrable experience of problem-solving and service improvement.

Desirable

• 1.Management experience within NHS Primary Care or similar healthcare setting.
• 2.Experience supporting CQC inspections or regulatory compliance.
• 3.Experience of change management or service mobilisation.
• 4.Experience of SystmOne

Personal Attributes

Essential

• 1.Self-motivated and confident.
• 2.Professional and credible.
• 3.Honest and trustworthy.
• 4.Calm and measured approach.
• 5.Energetic and driven.
• 6.Committed to delivering high-quality patient care.
• 7.Flexible and resourceful.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).