Medical Receptionist Ravenscar Surgery 15/10/2024

Job description

Job responsibilities

Job Description

Working under the supervision of the Practice leadership and in collaboration with the rest of the practice team, the post-holder will make him/her-self available to undertake a variety of administrative duties as part of a team to deliver great patient service.

Responsibilities

• Reporting to the Practice Leadership and supported by the ELM Head Office team, ensure that the service provided to patients meets the good standard of CQC through a cohesive and a team driven experience.
• Works as part of the team to achieve good outcomes in; CQC, QOF, enhanced services and local improvement schemes.
• Ability to recognise signs and symptoms relating to safeguarding.
• Support the Practice governance agenda.

Core Areas:

• Greet patients/visitors at reception, check patients in or deal with their enquiries.
• General administrative duties such as - dealing with incoming/outgoing post, prescriptions, scanning and accurate computer data entry, summarisation of notes, referrals, processing new patient registration forms and deduction of records.
• Provide administrative support to the senior admin and clinical team.
• Answer all telephone calls promptly, booking and managing appointments, visits and care navigation in line with practice protocols.
• To chaperone for patients if required.
• Complying with procedures for opening up and closing up of the practice.
• In the absence of the Office Supervisor liaising with IT for computer/phone related issues.
• Flexibility to support the reception team with changing shifts if required to cover staff holidays and sickness.
• You will be expected to carry out any other duties that may reasonably be requested of you, in line with your main duties, by your line manager or Practice Manager.

Development

• Undertake all required mandatory training and attend developmental sessions and training as required.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant practice .policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
• The post-holder should recognise the importance of effective communication within the team members, patients and carers also recognise peoples needs for alternative methods of communication and respond accordingly.
• Attending training events organised by ELM and other agencies, where appropriate.
• Attending team meetings and other meetings if necessary.

Generic Clauses for All Job Descriptions

• To ensure own actions contribute to the maintenance of a quality service provision.
• To participate in the organisations objective setting and appraisal process and to undertake any identified training and development related to the post.
• To undertake statutory and mandatory training as deemed appropriate by ELM Alliance and the Care Quality Commission (CQC).
• To develop and maintain effective working relationships with colleagues.
• To adhere to all ELM Alliance policies and procedures.

Confidentiality

All staff and contractors working for the ELM Alliance Ltd have both a common law duty and a statutory duty of confidentiality to protect patient (and indeed any personally identifiable) information and only use it for the purposes for which it was intended. The disclosure and use of confidential patient information needs to be both lawful and ethical, complying with the DPA 2018.

Information Governance

ALL staff must keep up-to-date with the requirements of information governance and must follow ELM Alliance Ltd policies and procedures to ensure that ELM Alliance Ltd information is dealt with legally, securely, efficiently and effectively. Staff must appropriately manage the records they create or hold during the course of their employment with ELM Alliance Ltd, complying with confidentiality policies, procedures and guidelines (e.g. Freedom of Information Act 2000, Caldicott Guidelines).

Health & Safety

All staff have a duty to ensure the health and safety of themselves and others whilst at work. Safe working practices and health and safety precautions are a legal requirement. ALL accidents must be reported to your manager and in line with the general philosophy of ELM Alliance Ltd; you must participate in accident prevention by reporting hazards and following relevant policies and procedures including Moving and Handling Guidelines.

Risk Management

You are required to contribute to the control of risk and use the incident reporting system to alert ELM Alliance Ltd of incidents or near misses that may compromise the quality of services. You are required to identify potential risk and mitigate those to minimise or remove negative impact.

Infection Control:

All staff have a duty to comply with all ELM Alliance Ltd policies and guidelines in relation to Infection Prevention and Control. You have a duty to ensure that you minimise the risk of infection and infectious diseases. This responsibility includes minimising the risk by highlighting any concerns you may have to the appropriate person as identified in the policies and guidelines and challenging inappropriate infection control and hygiene practice.

Equality & Human Rights:

ELM Alliance Ltd will ensure that job applicants and prospective and current employees are treated solely on the basis of their merits, abilities and potential without any unjustified discrimination on grounds of age, gender, gender reassignment, sexual orientation, disability, family circumstances, race, colour, nationality, ethnic origin, religion or belief, trade union activity and social and economic status.

Codes of Conduct and Accountability:

You are required to comply with CCG Codes of Conduct and Accountability and any relevant codes of conduct dependent on profession (i.e. GMC, NMC etc)

You are required to comply with the Care Quality Commission (CQC) regulations and the delivery of those to a minimum Good standard

Signed on behalf of ELM Alliance Date

Signed by Post holder Date

Person Specification Criteria

Essential:

Experience of working within a GP surgery

GCSE grade A to C in Maths and English

Excellent verbal and written communication skills

Desirable:

Previous experience of Systmone clinical systemExperience of working within

• Secondary Care
• Experience of working with the general public
• Experience of administrative duties
• Benefits:
• NHS pension
• Free on-site parking
• Sick pay

Schedule:

• Day shift

Person Specification

Development

Essential

• Willing to work to achieve qualifications if not currently held or progress to other roles.
• Willing to consider and attend opportunities to grow the role.
• Undertake all required mandatory training and attend developmental sessions and clinical training as required.

Qualifications

Essential

• Experience and understanding of the GP Practice environment, including in terms of systems and processes, and particularly with regards to confidentiality.
• A commitment to maintaining your skills and knowledge, to ensure our patients receive the best service.
• Good accuracy in terms of record keeping.
• Excellent communication and problem-solving skills.
• Excellent time management skills / ability to work to deadlines.
• A flexibility to work outside of core office hours, for extended hours purposes on rotation.
• Ability to work as a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

ELM Alliance LTD

Address

Redcar Primary Care Hospital

West Dyke Road

Redcar

Cleveland

TS10 4NW

Employer's website

https://www.elmalliance.co.uk/ (Opens in a new tab)