Care Navigator

Job description

Job responsibilities

Clinical

To accurately triage and prioritise patients, including in emergency situations, demonstrating the use of a variety of techniques to elicit the history of an event/illness, including past medical and drug history.

To pass on clinical and non-clinical information to the CHERRS practitioners regarding referrals

To refer patients to appropriate care settings, within locally agreed healthcare pathways.

To maintain accurate and systematic documentation of patient interactions and clinical care provided, including adverse events.

To advise and support members of the public on healthy lifestyles, health promotion and disease prevention.

To provide clinical information to other members of the team where appropriate.

To undertake clinical audit.

Communication

To liaise with care home staff and managers in promoting the service and ensuring all high demand care homes are aware of the service by undertaking telephone updates and reminders to ensure appropriate patients are referred into the service.

To maintain communication with all healthcare professionals and outside agencies to ensure seamless, patient-centred service provision.

To ensure effective communication so that the patient receives the appropriate level of care and wherever possible avoid unnecessary hospital admission.

To take an active role in maintaining expert communication with all patients, carers and relatives which meets their individual needs.

To deal with complaints in a calm and courteous manner, ensuring that, wherever possible, complaints are dealt with efficiently and satisfactorily on a local level.

To communicate effectively in demanding and challenging situations, where there may also be hostility

To assist in maintaining accurate data collection.

Professional

To input to and extract information from the clinical Information technology system in use (e.g. System One). Where necessary provide written reports using an agreed medical model of documentation.

To register patients on SystmOne , access patient notes to ensure suitability and place patient on appointments ledger for the Practitioner to visit dependant on clinical need and logistics.

To coordinate service and ensure resources are utilised effectively.

To work collaboratively with other members of the health care team such as the District Nursing Teams, the Out of Hours Mental Health Services, staff in Care Homes, Ambulance Service, etc.

To ensure that the wellbeing of patients and staff is maintained in accordance with local Health and Safety Policy.

To work within the local Integrated Governance and Risk Frameworks.

To undertake clinical audits in line with the organisations clinical audit plan, and to participate as required in equipment testing

To contribute to the analysis of information to inform future development of the service.

To participate and contribute to serious adverse event (SAE) meetings.

To identify risks to service provision, and highlight them to the Clinical Lead.

To work within the requirements of Data Protection legislation as it applies to patient records.

To act at all times in such a manner as to promote confidence and public trust and to uphold the reputation and image of the employer and the profession.

Organisational

To operate as an effective member of the CHERRS team and wider healthcare teams in Primary Care and Community Care.

To maintain accurate and systematic documentation of patient interactions and clinical care provided, including any adverse events, child protection issues or other notifiable matters.

To provide information to inform the evaluation and efficiency of the role and for performance management purposes as requested.

To assist in marketing and promoting the role and organisation within the health community both locally and nationally.

Managerial

To ensure effective time management and prioritisation of workload.

To ensure the security, safe storage and maintenance of any allocated equipment and goods.

To ensure practice is within good clinical governance and based on sound up-to- date clinical evidence. Where appropriate, to identify and assess any risks associated with patient care or to oneself and communicate these risks to the appropriate clinical manager.

This is not meant to be an exhaustive list of duties. The need for flexibility is required and the post holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

Person Specification

Personal Qualities

Essential

• Able to work cooperatively with the multi-disciplinary team.
• Able and willing to develop professionally.
• Able to use own initiative.
• Able to act as a role model.
• Able to motivate other team members.
• Able to promote a learning environment.

Qualifications

Essential

• NVQ Level 1 3 in Health and Social Care

Desirable

• Experience of clinical audit.

Experience

Essential

• Able to deal with violence, aggression and extreme situations.
• Vaccine and immunity status in accordance with UK Department of Health Guidelines Able to adjust and respond in rapidly changing environments.
• Able to work in a calm and organized manner in situations of extreme workload. Enhanced DBS disclosure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

ELM Alliance LTD

Address

Single Point Of Access

Daisy Lane

Ormesby

Middlesbrough

Cleveland

TS7 9JF