Job responsibilities
Job description
Overview:
The post holder will need to be flexible to work at any of our clinical hubs which are based at: Redcar, Middlesbrough, Brotton and Guisborough.
ELM Alliance Ltd was formed by the GP Practices in 2017 and has approximately 250 people working for us and with us. We deliver NHS services to the patients of Redcar, Cleveland and Middlesbrough and are wholly owned by the local GP Practices. Our services include primary care general practice, services to care homes and community services such as dermatology. The landscape is changing; both the way we interact with patients and the local structures. It is an exciting and dynamic time to work with General Practice, other NHS providers and the voluntary sectors.
The STAR GP Extended and Out of Hours Service represents a major development towards integrated primary care with 24/7 access. The aim of the STAR Services is to provide a high quality, integrated and innovative primary care service, outside current core hours of care and led by General Practices.
As a Receptionist you will work in close partnership with the other key members of the STAR Service, ELM Alliance Management Team and external organisations to deliver the STAR Service in a safe and timely manner.
Our clinical hubs are at Middlesbrough, Redcar, Brotton and Guisborough.
The shifts which are subject to change and dependent upon where you would be required to work are: 18:00 - 21:30 Mon-Fri, 22:00-08:00 Mon to Sun, weekend days and bank holiday days. Weekends, bank holidays and night shifts attract a shift premium.
Staff with contracted hours select their shifts from Rota Master once the rota has been released, where those shifts are no longer available, they work with the Rota Manager to secure their contracted hours. We require staff to be able to work flexibly to meet the needs of the service.
Job Summary:
The purpose of the role is to:
Offer general assistance to the STAR Service team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the STAR Service including the provision of clerical support to clinical staff and other members of the STAR Service team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
As a Receptionist you will be responsible for:
Assisting with the setting up /closing up of the service including the setting up clinical rooms and ensuring that all clinical equipment trays have sufficient stocked for the full shift.
Ensure that the cleaning and checking of equipment and consultation room surfaces are cleaned each shift.
Booking appointments and marking patients upon arrival.
Taking messages and passing on information
Scanning
Answering phones
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Providing assistance as required with filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
On a very occasional basis driving the Corporate Home visiting vehicles.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, STAR Service staff and other healthcare workers. They may also have access to information relating to the ELM Alliance Ltd as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the STAR Service may only be divulged to authorised persons in accordance
with the STAR Service policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in ELM Health & Safety Policy, ELM Health & Safety Manual, and ELM Infection Control policy and published procedures. This will include:
Using personal security systems within the workplace according to STAR Service guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with ELM procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the STAR Service as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the STAR Service, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply ELM Alliance policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Flexibility Statement
The content of this Job Description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances, following consultation with the post holder.
Safeguarding
ELM has a responsibility to safeguarding and promoting the welfare of children, young people and vulnerable adults who use our services. We expect all staff and volunteers to share this responsibility. As part of the selection process for this post you may be required to undergo a Disclosure and Barring Service Check. If you are successfully appointed, you will receive confirmation of which checks and/or registration you are required to have.
STAR Service is a non-smoking environment and no-one may smoke in the building or its environs during their working hours
Job Types: Part-time, Permanent
Salary: £10.42 per hour
Benefits:
- Company pension
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
COVID-19 considerations:
All customers are asked to wear a mask. Regular Hand washing and sanitising requirements.
Application question(s):
- Do you have System1 experience?
Work Location: In person
