Job summary
Are you compassionate, organised, and ready to make a difference from the very first hello?Were looking for a Receptionist to be the welcoming face of our hospicea place where dignity, comfort, and care come first. In this role, youll provide a reassuring presence for patients, families, and visitors, ensuring every interaction reflects our commitment to providing a safe and inclusive environment for all.
This isnt just a jobits an opportunity to make a meaningful impact every day. Youll be part of a supportive team that values empathy, professionalism, and personal growth. We offer the chance to work in an environment where your role truly matters to the people we care for and those closest to them.
Main duties of the job
As the first point of contact for visitors, patients, and professionals, you'll play a key role in ensuring a welcoming and calm environment. This role involves managing the front desk, handling calls, supporting administrative tasks, and contributing to the smooth running of the hospice.
- Provide
a warm, professional welcome to all hospice visitors.
-
Liaise
with third-party providers - e.g., funeral directors - for patient services.
-
Manage
telephone calls, messages, and direct visitors appropriately.
-
Handle
incoming/outgoing post and deliveries.
-
Provide
administrative support to clinical and office teams.
-
Work
with volunteers and colleagues to maintain reception cover.
Share information on services and retail products,
including taking payments.
About us
At
Moya Cole Hospice, theres one thing that motivates us and thats
providing excellent care and support to those living with or affected by
life-limiting illnesses.
Were
continuously developing our plans for delivering world-class, innovative care
to ensure Moya Cole Hospice is in the best shape possible for future
generations.
Youll
be challenged, inspired and empowered to help us achieve our purpose and to
play your part in making a difference.
Job description
Job responsibilities
Introduction
As the first point of contact for visitors, patients, and professionals, the Receptionist plays a key role in ensuring a welcoming and calm environment. This role involves managing the front desk, handling calls, supporting administrative tasks, and contributing to the smooth running of the hospice.
Responsibilities
- Provide a warm and professional welcome to all those arriving at the hospice
- Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.
- Ensure all those entering the hospice are authorised and security procedures are followed
- Work closely with the nursing team to coordinate patient arrivals
- Communicate with all departments regarding visitor arrivals
- Liaise with third party providers to coordinate patient services e.g. funeral directors
- Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location.
- Assist in an emergency situation following directions from the Nurse in Charge
- Handle incoming and outgoing post and deliveries efficiently
- Offer administrative support to clinical and office teams
- Coordinate with volunteers and colleagues to ensure consistent reception cover
- Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR
- Provide information on services and retail products and taking payments.
Key Benefits
- Generous annual leave entitlement and the option to purchase additional leave
- Contributory pension scheme up to 7% matched contribution
- Free parking
- Discounted lunches on site
- Meaningful work, making a difference in the lives of others
- IIP accredited employer creating the right environment for everyone to thrive and reach their potential
How to Apply
If this role sounds like you and you want to make a real difference for a much loved charity, we're ready to hear from you
Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.
The successful candidate will be subject to an Enhanced DBS Check, the cost of which is covered by the hospice.
Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.
We reserve the right to close for applications prior to the date outlined below.
Closing Date - 12 December 2025
Interview date - with sufficient notice
Job description
Job responsibilities
Introduction
As the first point of contact for visitors, patients, and professionals, the Receptionist plays a key role in ensuring a welcoming and calm environment. This role involves managing the front desk, handling calls, supporting administrative tasks, and contributing to the smooth running of the hospice.
Responsibilities
- Provide a warm and professional welcome to all those arriving at the hospice
- Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.
- Ensure all those entering the hospice are authorised and security procedures are followed
- Work closely with the nursing team to coordinate patient arrivals
- Communicate with all departments regarding visitor arrivals
- Liaise with third party providers to coordinate patient services e.g. funeral directors
- Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location.
- Assist in an emergency situation following directions from the Nurse in Charge
- Handle incoming and outgoing post and deliveries efficiently
- Offer administrative support to clinical and office teams
- Coordinate with volunteers and colleagues to ensure consistent reception cover
- Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR
- Provide information on services and retail products and taking payments.
Key Benefits
- Generous annual leave entitlement and the option to purchase additional leave
- Contributory pension scheme up to 7% matched contribution
- Free parking
- Discounted lunches on site
- Meaningful work, making a difference in the lives of others
- IIP accredited employer creating the right environment for everyone to thrive and reach their potential
How to Apply
If this role sounds like you and you want to make a real difference for a much loved charity, we're ready to hear from you
Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.
The successful candidate will be subject to an Enhanced DBS Check, the cost of which is covered by the hospice.
Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.
We reserve the right to close for applications prior to the date outlined below.
Closing Date - 12 December 2025
Interview date - with sufficient notice
Person Specification
Experience
Essential
- General level of education - GCSE or equivalent.
- Computer literate specifically Outlook, Sharepoint and basic Excel for data entry
- Proven experience of working in a face to face customer service environment with reception experience being a particular advantage
- Experience in handling sensitive and confidential information with discretion, ensuring compliance
- Excellent communication and interpersonal skills, with a compassionate and professional manner
- Strong organisational and administrative abilities, with excellent attention to detail
- Calm and empathetic approach when dealing with patients, families, and visitors
- Flexible and team-oriented, with a willingness to support wider hospice activities
Desirable
- Experience in an administrative role
- Experience in a healthcare setting
Qualifications
Essential
- General level of education - GCSE or equivalent
Person Specification
Experience
Essential
- General level of education - GCSE or equivalent.
- Computer literate specifically Outlook, Sharepoint and basic Excel for data entry
- Proven experience of working in a face to face customer service environment with reception experience being a particular advantage
- Experience in handling sensitive and confidential information with discretion, ensuring compliance
- Excellent communication and interpersonal skills, with a compassionate and professional manner
- Strong organisational and administrative abilities, with excellent attention to detail
- Calm and empathetic approach when dealing with patients, families, and visitors
- Flexible and team-oriented, with a willingness to support wider hospice activities
Desirable
- Experience in an administrative role
- Experience in a healthcare setting
Qualifications
Essential
- General level of education - GCSE or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
