Job summary
We're looking to recruit a sensitive and empathetic Banks Receptionist to play a fundamental role in delivering a professional reception service to all our patients, staff and visitors.
Contract: Bank
Salary: Band 2,£12.47 p/h
Working Pattern: Provide absence cover between Monday-Friday, as and when required/available
Working hours are 4.5 hour shifts, from 08:00-12:30 or 12:30-17:00. You may be requested to start at any time between 08:00-17:00.
Based at: Heald Green
Call to action - How to Apply
If you would like to contribute to making a difference for a much-loved charity, we'd love to hear from you.
Please contact Mark Fletcher at mfletcher@sah.org.uk if more information is required.
Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.
The successful candidate will be subject to a Standard/Enhanced DBS Check, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.
Timescales
We reserve the right to close and interview prior to the dates outlined below.
Closing Date: 22/08/2025
Interview Date: Date TBC with at least 5 days notice provided
Main duties of the job
We are looking to recruit a compassionate and professional individual to join our team as a receptionist. In this customer facing role, you will be the first point of contact for patients, visitors, and staff, so a warm and empathetic manner is essential. You will need to demonstrate strong communication and organisational skills, and be committed to supporting the smooth and welcoming operation of the hospice.
Provide a courteous, professional and caring first impression of St Ann's Hospice.
Meet and greet patients and visitors into the hospice and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.
Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to the correct location.
About us
At St Ann's, there's one thing that motivates us, and that's providing excellent care and support to those living with or affected by life-limiting illnesses.
We're continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure St Ann's is in the best shape possible for future generations.
You'll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.
Key Benefits
Bank staff are entitled to 5.6 weeks holiday per year, including bank holidays. Entitlement is calculated on a pro rata basis depending on the number of hours worked
- Contributory pension scheme up to 7% matched contribution
- Free parking
- Discounted lunches on site
- Meaningful work, making a difference in the lives of others
- IIP accredited employer creating the right environment for everyone to thrive and reach their potential
Details
Date posted
07 August 2025
Pay scheme
Other
Salary
£12.47 an hour Band 2 Competency Based Framework
Contract
Bank
Working pattern
Flexible working
Reference number
B0256-25-0033
Job locations
St. Anns Hospice
St. Anns Road North
Heald Green
Cheadle
Cheshire
SK8 3SZ
Employer details
Employer name
St Ann’s Hospice
Address
St. Anns Hospice
St. Anns Road North
Heald Green
Cheadle
Cheshire
SK8 3SZ
Employer's website
https://www.sah.org.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
