St Ann’s Hospice

Bank Receptionist

This job is now closed

Job summary

Have you got what it takes?

Are you an enthusiastic team player with good communication skills who is honest and reliable?
Can you demonstrate experience working in a similar role, working to the highest standards.
You must be passionate about our patients and a collaborative colleague
Most importantly, you must be wholeheartedly committed to and motived by the purpose and values of St Anns Hospice.

"Every day Im inspired and humbled in equal measure by the incredible St Anns supporters and staff, and how everyone goes the extra mile."

Greg Kelly, Community Fundraiser

Main duties of the job

To provide a courteous, professional and caring first impression of St Anns Hospice.
Meet and greet patients and visitors into the Hospice and to deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate service to everyone.
Answer telephone queries and take messages where appropriate, transfer calls and direct visitors to correct location.

About us

At St Anns, there's one thing that motivates us, and that's providing excellent care and support to those living with or affected by life-limiting illnesses.

Were continuously developing our plans for delivering world-class, innovative care and to ensure St Anns is in the best shape possible for future generations.

Contract: We are pleased to be able to offer this post as a Bank position.

Salary: St Anns Band 2, £11.48 per hour

Working pattern: Bank (Flexible) Enhancements of between 30% and 60% for weekend, bank holidays, unsocial hours.

Based at: Heald Green with some shifts available at Little Hulton when required.

Free Car Parking at both St Anns Sites

This is an exciting time to join an ambitious, much loved charity and help us achieve our goals. If youre looking for a new challenge and the opportunity to make a difference, we would love to hear from you.

Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.

Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2018, The Care Act 2014, and Prevent Duty 2015.

Closing date: January 12, 2024

Interview date: January 19, 2024

Date posted

28 December 2023

Pay scheme

Other

Salary

£11.48 an hour Hospice Band 2

Contract

Bank

Duration

1 days

Working pattern

Flexible working

Reference number

B0256-23-0089

Job locations

St. Anns Hospice

Peel Lane

Worsley

Manchester

M28 0FE

Job description

Job responsibilities

Provide a professional first impression of the hospice
Work closely with the nursing team announcing patient arrivals
Communicate with all departments regarding visitor arrivals
Provide information on services and retail products
Safeguard patient and Visitor confidentiality at all times including adherence to Data Protection Act following GDPR
Ensure good knowledge of the Hospice and be able to answer queries or questions as required.
Assist other departments as required work permitting.
Complete all required training
Ensure the hospice values are followed at all times
Provide an excellent level of customer service
Ensure the reception area is free from clutter

Job description

Job responsibilities

Provide a professional first impression of the hospice
Work closely with the nursing team announcing patient arrivals
Communicate with all departments regarding visitor arrivals
Provide information on services and retail products
Safeguard patient and Visitor confidentiality at all times including adherence to Data Protection Act following GDPR
Ensure good knowledge of the Hospice and be able to answer queries or questions as required.
Assist other departments as required work permitting.
Complete all required training
Ensure the hospice values are followed at all times
Provide an excellent level of customer service
Ensure the reception area is free from clutter

Person Specification

Qualifications

Essential

A general level of education to GCSE or equivalent

Experience

Desirable

Experience of working in a customer service role
Experience of working in a reception role in a similar environment would be desirable
A commitment to developing IT and digital skills

The Receptionist will be able to:

Desirable

Appropriately escalate where necessary to the relevant staff members.
Ensure our Vales are followed at all times.
Ensure all access/entry guidelines are followed by visitors.
Assist in an emergency situation following directions from the Nurse in Charge.
Answer phone calls and deal with enquiries.
Adapt your approach and communication techniques to meet patients specific needs.
Liaise with contractors ensuring the correct documentation is completed before they start work.

Person Specification

Qualifications

Essential

A general level of education to GCSE or equivalent

Experience

Desirable

Experience of working in a customer service role
Experience of working in a reception role in a similar environment would be desirable
A commitment to developing IT and digital skills

The Receptionist will be able to:

Desirable

Appropriately escalate where necessary to the relevant staff members.
Ensure our Vales are followed at all times.
Ensure all access/entry guidelines are followed by visitors.
Assist in an emergency situation following directions from the Nurse in Charge.
Answer phone calls and deal with enquiries.
Adapt your approach and communication techniques to meet patients specific needs.
Liaise with contractors ensuring the correct documentation is completed before they start work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Ann’s Hospice

Address

St. Anns Hospice

Peel Lane

Worsley

Manchester

M28 0FE

Employer's website

https://www.sah.org.uk/ (Opens in a new tab)

Employer details

Employer name

St Ann’s Hospice

Address

St. Anns Hospice

Peel Lane

Worsley

Manchester

M28 0FE

Employer's website

https://www.sah.org.uk/ (Opens in a new tab)