Job summary
Have you got what it
takes?
- Are you positive, hard working and determined to
deliver objectives?
- Can you give our supporters excellent customer
service?
- Can you support our fundraisers to reach their
targets?
- Are you willing to work collaboratively in a
high performing team?
- You must be passionate
about our patients and a collaborative colleague
- Most importantly,
you must be wholeheartedly committed to and motived by the purpose and values
of St Anns Hospice.
Im so passionate about
what the hospice does and the support we provide. I love that I am able to see
first hand the difference our amazing supporters make
Lucy Leeming, Fundraising
Manager
Main duties of the job
We are looking for an enthusiastic assistant to support the Fundraising
& Communications Teams through the delivery of excellent supporter care
processes, stewardship and administrative duties.
Youll have an eye for detail, maintaining accurate donation records,
following thanking processes and manage the distribution of fundraising support
materials.
Your work will be supported by office volunteers who youll supervise on
a day to day basis.
Youll meet and greet supporters and donors who visit the hospice and
give them excellent customer service.
Youll be an ambassador for fundraising & communications, building
strong relationships with clinical staff across the hospice.
Youll assist at our amazing events and be part of a vibrant fundraising
team dedicated to making a difference to the lives of people living with
terminal illness.
You'll
be at the heart of our fundraising & communications success, helping to
ensure these vital income streams are safeguarded and increased.
Your
work will enable the Hospice to provide world class care.
About us
At St Anns, theres one
thing that motivates us, and thats providing excellent care and support to
those living with or affected by life-limiting illnesses.
Were continuously developing our plans
for delivering world-class, innovative care and to ensure
St Anns is in the best shape possible for future generations.
Youll be
challenged, inspired and empowered to help us achieve our purpose and to play
your part in making a difference.
Contract: Fixed Term Contract (Maternity Cover) until November 2024.
Salary: Band 3 (£22,893 - £24,397) Competency Based Framework.
Working Pattern: 37.5 hours per week.
Based at:Heald Green with occasional travel to our Little Hulton Hospice site.
Free Car Parking at both St Ann's Hospice sites.
This is an
exciting time to join an ambitious, much loved charity and help us achieve our
goals.
If youre looking for a new challenge and the opportunity to make a
difference, we would love to hear from you. Please contact Abi Hallas on 0161 498 3631 for an informal chat.
Please note: Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.
The successful
candidate will be subject to a Standard DBS Check, the cost of which is covered
by the hospice. St Anns Hospice is committed to safeguarding and promoting the
welfare of adults at risk and children.
Interview Date: Week Commencing 2nd October 2023
Job description
Job responsibilities
The Fundraising & Communications Support will:
- Provide effective and high
quality stewardship to our fundraisers and donors
- Respond to
enquiries on time (by phone, electronically or in person) about fundraising and
events ensuring that enquiries are dealt with appropriately
- Acknowledge
and thank supporters within agreed timescales and processes
- Update and
help manage our CRM database, logging details on a daily basis including
financial information ensuring this is within the data protection
guidelines
- Work with
supporters to provide support materials and advice/information for their
fundraising events and liaise with them at agreed times.
- Support the
Fundraising Team to help deploy fundraising initiatives and campaigns on time.
- Record and
update non-financial information provided by supporters, such as Gift Aid
declarations, data protection outputs, in memoriam tributes, legacy pledges and
other personal information.
- Assist with the recruitment
and management of a team of office
volunteers who will increase capacity and enable the office to run smoothly
- Carry out other duties as may be reasonably
requested by Fundraising.
- Support the Communications and Fundraising
teams on the production and fulfilment of internal mailings.
- Research and log press, blogger and other
communications contact information and coverage.
- Supporting the Communications Team with
other regular and ad hoc tasks such as print jobs, income trackers, social media
updates, managing photo permission forms, supporting organisation of
photoshoots and events and assisting with research etc
- Supporting the development of an online
photo library for the hospice and ongoing maintenance and updating of records
on the system.
- Uploading information to the St Anns
Hospice website and Staff Hub and carrying out edits as required by the
Communications Team.
- Meet with visitors to the hospice receiving
donations in a respectful and professional manner.
Job description
Job responsibilities
The Fundraising & Communications Support will:
- Provide effective and high
quality stewardship to our fundraisers and donors
- Respond to
enquiries on time (by phone, electronically or in person) about fundraising and
events ensuring that enquiries are dealt with appropriately
- Acknowledge
and thank supporters within agreed timescales and processes
- Update and
help manage our CRM database, logging details on a daily basis including
financial information ensuring this is within the data protection
guidelines
- Work with
supporters to provide support materials and advice/information for their
fundraising events and liaise with them at agreed times.
- Support the
Fundraising Team to help deploy fundraising initiatives and campaigns on time.
- Record and
update non-financial information provided by supporters, such as Gift Aid
declarations, data protection outputs, in memoriam tributes, legacy pledges and
other personal information.
- Assist with the recruitment
and management of a team of office
volunteers who will increase capacity and enable the office to run smoothly
- Carry out other duties as may be reasonably
requested by Fundraising.
- Support the Communications and Fundraising
teams on the production and fulfilment of internal mailings.
- Research and log press, blogger and other
communications contact information and coverage.
- Supporting the Communications Team with
other regular and ad hoc tasks such as print jobs, income trackers, social media
updates, managing photo permission forms, supporting organisation of
photoshoots and events and assisting with research etc
- Supporting the development of an online
photo library for the hospice and ongoing maintenance and updating of records
on the system.
- Uploading information to the St Anns
Hospice website and Staff Hub and carrying out edits as required by the
Communications Team.
- Meet with visitors to the hospice receiving
donations in a respectful and professional manner.
Person Specification
Qualifications
Essential
- The Fundraising & Communications Support will:
- Be educated to A-Level or equivalent experience.
Experience
Essential
- Have experience of working or volunteering in a fundraising environment
- Attend and participate in team meetings as and when required
- Represent the charity at external events
- Maintain good relations with colleagues and external partners and act in accordance with the charitys code of conduct.
- Ensure all records are held in compliance with the Data Protection Act, Fundraising Regulator and St Anns
- Meet deadlines as agreed with their line manager. Have demonstrable excellent customer service skills.
Person Specification
Qualifications
Essential
- The Fundraising & Communications Support will:
- Be educated to A-Level or equivalent experience.
Experience
Essential
- Have experience of working or volunteering in a fundraising environment
- Attend and participate in team meetings as and when required
- Represent the charity at external events
- Maintain good relations with colleagues and external partners and act in accordance with the charitys code of conduct.
- Ensure all records are held in compliance with the Data Protection Act, Fundraising Regulator and St Anns
- Meet deadlines as agreed with their line manager. Have demonstrable excellent customer service skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
