Job summary
The
Care Coordinator role is seen as a critical and evolving post to support multi-disciplinary
working across both Total Health Excellence East & West Primary Care
Networks (PCN) as part of the Integrated Neighbourhood Care Team (INT) to deliver effective,
co-ordinated care for adults, particularly those at high risk of a hospital
emergency admission, ED attendances or out of hours care. Proactively
coordinate personalised care and support planning for the most vulnerable
people in the community, including the frail/elderly and those living with
other long-term health conditions. To undertake some clinical interventions
commensurate with a health care assistant.
Main duties of the job
To
meet with people, families and carers (in practice, in their home and in other
community settings) to co-ordinate their care, review their needs and help them
access the services and support they require, assisting them to understand and
manage their own health and wellbeing referring to other professionals where
appropriate.
Act
as a central point of contact to ensure that patients receive the best possible
care, and the person is supported to achieve the outcomes that are important to
them. This will be achieved by bringing together all the information about a
persons identified care and support needs and exploring options to meet these
within a single personalised care and support plan, based on what matters to
the person and presenting this at multidisciplinary team meetings (MDT).
To
support people in preparing for or following-up clinical conversations they
have with primary care professionals to enable them to be actively involved in
managing their care and supported to make choices that are right for them. You
will use knowledge of health and social and other support services available in
the area, including those offered by the community and voluntary sector, to
link people up with these and help them overcome any barriers they might
encounter. The aim is to help people improve their quality of life and avoid
unplanned hospital admissions.
About us
Channel Health Alliance was established in April of 2017
providing a range of primary and community services on behalf of the NHS. We
are delighted to have attained accreditation with the Care Quality Commission,
and a CQC rating of good which only a few federations have achieved.
Channel Health Alliance has embraced the continuing
challenges faced by health and social care which has enabled us to provide high
quality, innovative services for our diverse population.
Total Health Excellence (THE) East and West Primary Care
Networks (PCNs) work with our partners to provide proactive, personalised care
for people close to home. We operate across the Dover and Folkestone areas and
eight GP practices form our PCNs. Our PCNs are led by a Clinical Director, who
is a GP, supported by a team of around 50 highly qualified health
professionals.
Job description
Job responsibilities
The
Care Coordinators role will support the Lead GP and the Multi-Disciplinary
Team and PCN practices, coordinating all key activity including access to
services, advice and information and ensuring health and care planning is
timely, efficient, and patient-centred. The role will include supporting
digital initiatives and includes responsibilities for the coordination of the
patients journey through primary care. The Care Coordinator will also arrange
and minute all PCN MDT meetings.
Job description
Job responsibilities
The
Care Coordinators role will support the Lead GP and the Multi-Disciplinary
Team and PCN practices, coordinating all key activity including access to
services, advice and information and ensuring health and care planning is
timely, efficient, and patient-centred. The role will include supporting
digital initiatives and includes responsibilities for the coordination of the
patients journey through primary care. The Care Coordinator will also arrange
and minute all PCN MDT meetings.
Person Specification
Experience
Essential
- Experience of working in health, social care and other support roles in direct contact with people, families and carers
- Experienced in a health or social care arena
- Administrative Duties including preparing for meetings and writing minutes
- Has attention to detail, able to work accurately, identifying errors quickly and easily
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
- Understanding of medical terminology around frailty, population health management and long-term conditions.
- Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
- An excellent understanding of data protection and confidentiality issues
- Able arrange suitable meetings with multiple individuals with often conflicting priorities
- Self-Motivated and proactive
- Continued commitment to improve skills and abilities in new areas of work
- Able to undertake the demands of the post with reasonable adjustment if required
- Able to access transport to work across the practices within the PCNs and attend meetings in other locations
- Excellent time keeping and prioritisation skills
- Professional attributes and appearance
Desirable
- Vital signs monitoring, simple dressings and phlebotomy
- Good working knowledge of EMIS
- Understanding of the current issues facing the NHS including Primary Care Networks
Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- NVQ Level 3 in a health or social care related discipline (or equivalent experience)
- ECDL or Other equivalent IT qualification
Person Specification
Experience
Essential
- Experience of working in health, social care and other support roles in direct contact with people, families and carers
- Experienced in a health or social care arena
- Administrative Duties including preparing for meetings and writing minutes
- Has attention to detail, able to work accurately, identifying errors quickly and easily
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
- Understanding of medical terminology around frailty, population health management and long-term conditions.
- Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
- An excellent understanding of data protection and confidentiality issues
- Able arrange suitable meetings with multiple individuals with often conflicting priorities
- Self-Motivated and proactive
- Continued commitment to improve skills and abilities in new areas of work
- Able to undertake the demands of the post with reasonable adjustment if required
- Able to access transport to work across the practices within the PCNs and attend meetings in other locations
- Excellent time keeping and prioritisation skills
- Professional attributes and appearance
Desirable
- Vital signs monitoring, simple dressings and phlebotomy
- Good working knowledge of EMIS
- Understanding of the current issues facing the NHS including Primary Care Networks
Qualifications
Essential
- Educated to GCSE or equivalent
Desirable
- NVQ Level 3 in a health or social care related discipline (or equivalent experience)
- ECDL or Other equivalent IT qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
