Cancer Care Coordinator

Job description

Job responsibilities

The job description, person specification and description of duties and responsibilities are an outline of the role; these may change as the demands on PCNs evolve. The post holder will therefore be expected to carry out other duties as may reasonably be required by the PCN.

THE PCN requires support to help it:

1. Design innovative services that meet local need.

2. Deliver operational workstreams as per local and national requirements.

3. Build relationships within and beyond the PCN geography.

4. Optimize PCN operational efficiency and administration.

5. Evolve and thrive as a provider organization.

The PCN Cancer Care Coordinator will support GP practices within the Primary Care Network, working within professional and clinical boundaries as part of an established multi-disciplinary team to deliver timely and personalised care for patients, and deliver key objectives of the Primary Care Network DES. This post will particularly be supporting the early cancer diagnosis and cancer care quality improvement work by supporting practices to improve their processes, achieve their targets and working with patients to help them ensure they have the right support at each stage of their journey.

Job responsibilities:

Core responsibilities

Support practices to deliver their quality improvement plans for early cancer diagnosis.

Develop and embed systems across the network to improve cancer screening uptake, liaising with external agencies as appropriate

Utilise population health intelligence to proactively identify and work with patients newly diagnosed with cancer and on the cancer register to deliver personalised care;

Ensure patients receive a Cancer Care review in line with national defined timescales and targets.

Support the practices in your PCN in conducting peer to peer learning events that look at data and trends in diagnosis across the PCN, including cases where patients presented repeatedly before referral and late diagnoses.

Support patients to utilise decision aids in preparation for a shared decision-making conversation;

Holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalized care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person;

Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care;

Support people to take up training and employment, and to access appropriate benefits where eligible;

Support people to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and wellbeing, including through the use of the Patient Activation Measure;

Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level;

Explore and assist people to access personal health budgets where appropriate;

Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals;

Support the coordination and delivery of MDTs within the PCN where required

Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN;

Raise awareness within the PCN of shared-decision making and decision support tools;

Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations.

Safeguard patients by ensuring organisations and groups to whom its Care Coordinator directs patients have basic safeguarding processes in place for vulnerable individuals and provide opportunities for the patient to develop friendships and a sense of belonging, as well as to build knowledge, skills and confidence.

Strategy and Leadership

Understands, and contributes to, the PCN strategic plan.

Able to improve quality within limitations of service.

Understands the implications of national priorities for the team and/or service

Demonstrates understanding of, and conforms to, relevant standards of practice

Demonstrates ability to identify and resolve risk management issues according to policy/protocol.

Relationships

Work closely and in partnership with the Social Prescribing Link Worker(s) or social prescribing service provider and wider MDTs

Recognises the roles of other colleagues within the organisation and their role in patient care

Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. CCGs)

Demonstrates ability to work as a member of a team

Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary

Liaises with other GP Practices and staff as needed for the collective benefit of patients

Person Specification

Skills

Essential

• Excellent verbal and written communication skills.
• Able to use judgement and initiative to provide information and support
• Accurate and fast typing and data entry skills.
• Ability to manage and lead a team and work within wider teams.
• Able to analyse problems and initiate appropriate solutions effectively
• Able to apply tact and sensitivity to establish trust and support
• Ability to use own initiative to organise own workload and that of others, setting deadlines and ensuring these are met.
• Able to compose and transcribe minutes, correspondence and reports
• Effective time management skills.
• Empathetic approach to managing and resolving enquiries
• Flexibility to meet competing demands within the working day.
• Able to manage difficult and distressing situations effectively.
• Flexible and adaptable, ability to learn new skills and develop role.
• Able to work as part of a team

Qualifications

Essential

• Educated to NVQ 4 in an administrative related subject or equivalent level of qualifications or significant equivalent previous experience

Desirable

• supervisory qualification
• RSA OCR III or equivalent typing word processing including audio typing

Experience

Essential

• Experience in a patient/customer facing role

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Channel Health Alliance

Address

1st Floor

1-3 Waterloo Crescent

Dover

kent

CT16 1LA

Employer's website

https://channelhealthalliance.co.uk/ (Opens in a new tab)