Channel Health Alliance

Integrated Neighbourhood Team Care Coordinator

This job is now closed

Job summary

The Care Coordinator role is seen as a critical and evolving post to support Multi-Disciplinary working across the PCNs for people in their own homes to deliver effective, co-ordinated care for vulnerable and frail adults, particularly those at high risk of a hospital emergency admission, ED attendances or out of hours care. Proactively coordinate personalised care and support planning for the most vulnerable people in the community, including the frail/elderly and those living with other long-term health conditions. To undertake some clinical interventions commensurate with a health care assistant.

The Care Coordinators role will support MDT Coordinator, the Lead GP and the Multi-Disciplinary Team in PCN practices coordinating all key activity including access to services, advice and information and ensuring health and care planning is timely, efficient, and patient-centred. The role will include supporting digital initiatives and includes responsibilities for the coordination of the patients journey through primary care. The Care Coordinator will also arrange and minute all PCN MDT care home meetings.

Main duties of the job

To meet with people, families and carers (in practice, in their home and in other community settings) to co-ordinate their care, review their needs and help them access the services and support they require, assisting them to understand and manage their own health and wellbeing referring to other professionals where appropriate.

Act as a central point of contact to ensure that patients receive the best possible care, and the person is supported to achieve the outcomes that are important to them. This will be achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

To support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. You will use knowledge of health and social and other support services available in the area, including those offered by the community and voluntary sector, to link people up with these and help them overcome any barriers they might encounter. The aim is to help people improve their quality of life and avoid unplanned hospital admissions.

About us

Channel Health Alliance is a limited company providing NHS services and employs staff on behalf of East & West Primary Care Networks (PCN'S).

Total Health Excellence East & West Primary Care Networks is made up of 8 GP practices working together to improve the care of their registered populations

Date posted

19 June 2023

Pay scheme

Other

Salary

£23,949 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0253-23-0001

Job locations

1st Floor

1-3 Waterloo Crescent

Dover

Kent

CT16 1LA

Job description

Job responsibilities

To ensure the delivery of an effective and competent level of support to the neighbour care team MDTs and consistently deliver a client focussed service which promotes good customer service and effective working relationships.

To be responsible for managing daily administrative and coordination support in the allocated service area ensuring business priorities are met for example: maintaining records, minute taking, data inputting and reception duties.

Typing of confidential reports/letters; which may be supplied via hard copy and/or dictation, (which may contain distressing information) as requested to meet service needs.

To develop ways in which key work streams are developed and manage projects within the service area.

As MDT Co-ordinator, you will be expected to use your own initiative to manage changing service needs. You will engage with other managers to ensure that the administrative support is provided to meet operational needs.

To provide the day-to-day supervision and line management of junior staff where appropriate.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager.

8. Organisational Chart

Clinical Director

MDT Co-ordinator

Links across & Liaising with:

Nursing & other clinical staff

Service users & Carers

Other appropriate bodies as needed

General Practice

All stakeholders Health and Social Care Teams

Voluntary Sector

Patients and Carers

Members of the public

Key Tasks and Responsibilities of the Post

Management of service

To ensure an effective contact service for the public/clients that is efficient and professional, which will include managing staff resources to ensure effective cover.

Promote the image of the organisation and services by ensuring that all information and communication is up to date and suitably presented.

Take responsibility for ensuring that internal and external communication systems are fit for purpose.

Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately.

Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate.

Manage appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available.

To produce agendas and minutes for high level and confidential meetings, transcribing and distributing as necessary.

Analyse data to enable managers to monitor budgets and performance in relation to business support function.

Collate information, prepare reports and presentations pertaining to the service area at the request of the service manager.

Produce information for service area users with support of service managers.

Ensure that the corporate support function complies with all PCH policies and procedures including Data Protection, confidentiality, Health and Safety, security and safeguarding.

Be proactive and contribute ideas for improvement in the way the service is delivered.

Able to work on own initiative, prioritising work within defined policies and procedures to set timescales.

Manage specific projects as requested by the service manager and provide updates on progress.

Co-ordinate Health and Safety within the service area, reporting faults and ensuring that work is undertaken.

Ensure that fire safety policies are adhered to within the service area.

Organise data collection to support research and development.

Staff management & development

Provide the day to day supervision and line management of junior staff where appropriate, including performance management, absence management and appraisal.

Lead on recruitment and selection of administrative staff and support other managers with recruitment processes where appropriate

Develop workforce by providing induction, in-post training and updates for relevant staff.

Financial management

To maintain and monitor stock levels of consumables where required