Job summary
16-20 hours per week
To
ensure that all incoming patient correspondence is reviewed, filtered and
disseminated scanned and stored as appropriate on/in the patients medical
record and relevant information is coded.
To
consistently follow the workflow protocol to ensure the quality and safety of
the service
Once
competent to manage at least 20 letters per hour
To
be able to locate documents as needed
To
carry out administrative related tasks as delegated by the specialist advisor or
team leader
20 days (pro rata) paid sickness benefit after qualifying period
NHS annual leave allowance
Parking
Main duties of the job
Duties and Responsibilities
- Take action as directed by other team members and senior administrator/team leader
- Follow all protocols to ensure consistent, safe and high quality service is provided to the practices
- Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.
Coding/Workflow
- Ensure consistent use of the EMIS workflow template
- Identify relevant clinical information contained in patient correspondence
- Code or free text the clinical information on to the patient record in line with QOF/Practice guidelines
- Deal with queries relating to coding
- Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information
About us
Channel Health Alliance is a GP federation in Kent providing NHS services. An opportunity has arisen for a motivated and forward thinking Workflow Administrator to join our hardworking and friendly Workflow team.
Job description
Job responsibilities
- Take action as directed by other team members and senior administrator/team leader
- Follow all protocols to ensure consistent, safe and high quality service is provided to the practices
- Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible
Coding/Workflow
- Ensure consistent use of the EMIS workflow template
- Identify relevant clinical information contained in patient correspondence
- Code or free text the clinical information on to the patient record in line with QOF/Practice guidelines
- Deal with queries relating to coding
- Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information
Job description
Job responsibilities
- Take action as directed by other team members and senior administrator/team leader
- Follow all protocols to ensure consistent, safe and high quality service is provided to the practices
- Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible
Coding/Workflow
- Ensure consistent use of the EMIS workflow template
- Identify relevant clinical information contained in patient correspondence
- Code or free text the clinical information on to the patient record in line with QOF/Practice guidelines
- Deal with queries relating to coding
- Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information
Person Specification
Qualifications
Essential
- A level standard, or equivalent level of experience in an administrative role
- ECDL or equivalent level of keyboard/IT skills
- Evidence of continuing personal development
- Experience of working in a team
- Use of EMIS and Docman
Desirable
- RSA level 3 or equivalent level of experience
- Information Governance Training
- Understanding of CQC/QOF
Skills and Abilities
Essential
- Manage incoming and outgoing information
- Handling correspondence and queries on a range of contentious, sensitive or complex matters.
- Good interpersonal communication skills
- Ability to address sensitive issues in an organised manner
- Ability to prioritise workload according to urgency
- Reliable, conscientious
- Able to maintain confidentiality
- A good team member
Experience
Essential
- Experience working in a service focused environment, providing professional support within a busy environment
- Experience of working in a team
- Understanding of the current issues impacting on the NHS
- IT literate and an intermediate working knowledge and computer proficiency
- Experience in using EMIS Web and Docman
Desirable
- Experience of working in the NHS/public body or private
- Experience in supporting project management
Person Specification
Qualifications
Essential
- A level standard, or equivalent level of experience in an administrative role
- ECDL or equivalent level of keyboard/IT skills
- Evidence of continuing personal development
- Experience of working in a team
- Use of EMIS and Docman
Desirable
- RSA level 3 or equivalent level of experience
- Information Governance Training
- Understanding of CQC/QOF
Skills and Abilities
Essential
- Manage incoming and outgoing information
- Handling correspondence and queries on a range of contentious, sensitive or complex matters.
- Good interpersonal communication skills
- Ability to address sensitive issues in an organised manner
- Ability to prioritise workload according to urgency
- Reliable, conscientious
- Able to maintain confidentiality
- A good team member
Experience
Essential
- Experience working in a service focused environment, providing professional support within a busy environment
- Experience of working in a team
- Understanding of the current issues impacting on the NHS
- IT literate and an intermediate working knowledge and computer proficiency
- Experience in using EMIS Web and Docman
Desirable
- Experience of working in the NHS/public body or private
- Experience in supporting project management
