Job responsibilities
Job Summary
The Booking and Administration Assistant will enhance the
patient journey by providing a high-quality, accurate and timely service to
patients in relation to both new and follow-up appointments.
This is a multi-skilled role in which the post-holder will
be required to carry out a full range of booking and administrative
duties.
Main
Duties & Responsibilities
Input, validate and monitor data in the EMIS
clinical system taking responsibility for the accuracy of the information
entered in accordance with the Data Protection Act 1998
Ensure enquiries from patients and referring
practices are responded to in a timely manner and forwarded on to the
appropriate person.
Support patients and clinical colleagues by executing
duties in a professional, positive, and helpful manner.
Scan and
accurately upload information onto the clinical system indicating if clinical
review is required.
Accurately
schedule clinics as directed by the Service Manager
Proactively
manage service waiting lists, ensuring that the booking process and access
policy is adhered to.
Make best
efforts to contact patients via a variety of methods, using different
technologies to schedule appointments.
To assist with clinical document preparation,
ensuring that all the relevant information is available to the clinical team.
To format and send out clinic outcome letters.
Accurately record, process, and manage incoming
referrals.
To understand demand and capacity requirements across
each of the services, highlighting any capacity issues to the Service Manager.
To support the reduction of waiting times by ensuring
the best use of clinical resources.
Assist
with staffing rotas in the absence of the Service Manager
Contribute to the development of service processes and
procedures.
To prepare documentation and take minutes as directed
by the Service Manager for Service
Meetings
This
list of duties is not intended to be exhaustive but indicates the main areas of
work and may be subject to change, following consultation with the post-holder,
to meet the changing needs of the service.
Standard Requirements for All Roles
All postholders at Vernova are
expected to:
Maintain a broad understanding of the work of
Vernova Healthcare CIC and actively contribute ideas for the improvement of
service provision.
Ensure their own actions contribute to the
maintenance of a high-quality service.
Be responsible for the development of their
skills and competencies through participation in training and development
activities and to maintain up to date technical and professional knowledge
relevant to the post.
Undertake statutory and mandatory training as
deemed appropriate by Vernova.
Discharge their duty to comply with all relevant
guidelines in relation to Infection, Prevention and Control.
Ensure the health and safety of themselves and
others whilst at work; and
Adhere to all Vernova policies and procedures.
Health and Safety
All staff have a duty to ensure
the health and safety of themselves and others whilst at work. Safe working
practices and health and safety precautions are a legal requirement. ALL
accidents must be reported to your manager and in line with the general philosophy
of the CIC; you mustparticipatein accident prevention by reporting
hazards and following relevant policies and procedures including Moving and
Handling guidelines.
Infection Control:
All staff have a duty
tocomply withall relevant CIC guidelines and policies in relation
to Infection, Prevention and Control. You have a duty to ensure that you
minimise the risk of infection, infectious diseases and particularly Community
Acquired Infection. This responsibility includes minimising the risk by
highlighting any concerns you may have to theappropriate
personasidentifiedin the policies and guidelines.
We are inclusive.
At the CIC we believe that
equality for opportunity and freedom from discrimination is a fundamental right
for everyone, and that diversity within our organisation and community is a
strength to be valued, promoted, and developed.
We welcome applications from
people from allwalks of lifeand backgrounds irrespective of
peoples age, disability, sex, gender identity and gender expression, race or
ethnicity, religion or belief, sexual orientation, or other personal circumstances.We
understand that people perform better when they can be themselves and that by
creating an environment that includes everyone will help our staff perform to
their full potential. We do not discriminate against employees or job applicants
and select the best person for each job based on relevant skills and
experience.
Safeguarding Children and
Vulnerable Adults
All staff
mustparticipatein safeguarding trainingappropriate
totheir role. They must familiarise themselves with local safeguarding
procedures and act in line with these proceduresin order
toassistin the protection of children and adults from
abuse.
