CHAW PCN Hub Manager and Digital Lead

Job description

Job responsibilities

Job Purpose

The Manager will be responsible for the running of the CHAW PCN Health & Wellbeing Hub on behalf of the PCN. They will ensure that appropriate procedures and policies are adhered to and ensure the Hub is meeting its operational targets. They will liaise with the CHAW PCN Operational Lead and CHAW PCN Clinical Director to develop this service within the PCN. They will also carry out CHAW PCN management and administrative activities as required.

Job Description

As CHAW PCN Health & Wellbeing Hub Manager your key responsibilities will include, but not be limited to:-

General

Managing the CHAW PCN Health & Wellbeing Hub

Manage the team who will be working in the hub

Liaising with the team daily

Ensure they are working to agreed protocols and procedures

Manage staffing rota/holidays/absences

Acting as Digital Lead on behalf of the PCN

Be first port of call for the team for IT queries

Maximizing our use of available IT systems

Deal with initial HR queries in liaise with the CHAW PCN Operational Lead

Liaise with practices and other service providers regarding the services provided by the Hub

Ensuring we promote the services of the PCN to the practices and the patients

Be responsible for the quality outcomes of the service with the CHAW Operational Lead and CHAW CD Director

Ensure all procedures and policies are updated and reviewed on a regular basis and fully reflect our processes

Providing induction training on relevant IT systems and policies and procedures

Deal with patient complaints/SEAs/Incidents in collaboration with the CHAW Operational Led and CHAW CD Director

Learning Environment Facilitator

In collaboration with the CHAW PCN Operational Lead:-

Act as LEF for PCN

Liaise with Cheshire Hub regarding training initiatives available to the PCN

Maximise training opportunities for the PCN

Ensure appropriate funding is secured for the PCN

Work with GP trainer to help and support the development of ARRS staff

Ensure all staff have their relevant training

Digital/IT Development and PCN Website

Develop IT solutions within the PCN

Provide training support to all staff

Lead on items such as Emis Enterprise, GP Net, MS Teams, Apex, AccRx, Joy

Development and maintenance of the PCN website

To manage communications and social media pages to ensure patients have relevant and timely information to help them manage their health needs.

Research

In collaboration with the CHAW PCN Operational manager set up a research offer on behalf of the practices

Acting as the first point of contact for the research team

This is a new initiative and this role will develop

Health Equalities

In collaboration with CHAW PCN Operational Manager, and the PCN Health inequality GP develop the PCN Strategy covering:-

To lead on the PCN screening improvement plan, with the support of practices, to help improve cancer screening update and reduction of DNAs.

To take action to engage groups with low participation in chronic disease review, screening and immunisation, including childhood immunisations.

NB: This job description outlines the key duties that are expected of you within the role although is not an exhaustive list. It may be amended in line with experience, business requirements and because of any future organisational change.

Knowledge, Skills and Qualifications

At least 2 years management experience in a health setting (ideally in general practice)

Experience of running a multi disciplinary team

Sound planning and organisational skills

Excellent IT skills

Excellent communication skills

GCSE grade A-C or equivalent qualification in Maths and English language, with high levels of literacy

Person Specification

Experience

Essential

• At least 2 years management experience in a health setting
• Sound planning and organisational skills
• Excellent IT skills

Desirable

• Experience of working in a GP practice
• Experience of running a multi disciplinary team
• Excellent communication skill

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Vernova Healthcare Community Interest Company

Address

Wilmslow Health Centre

Chapel Lane

Wilmslow

Cheshire

SK9 5HX

Employer's website

https://www.vernovahealthcare.org/ (Opens in a new tab)