Job responsibilities
Job Title:
BANK Weekend Receptionist
Location:
Waters Green
Medical Centre,
Sunderland Street,
Macclesfield, Cheshire SK11 6JL
Hours:
Working
hours: No fixed hours, with flexibility required to cover holidays and
sickness, primarily on Saturdays.
Salary:
£14.87 per hour
Responsible to:
Service Manager
Accountable to:
Service Manager
Vernova Healthcare
Community Interest Company (CIC)
Vernova
Healthcare CIC is a Social Enterprise healthcare service provider owned by GPs
in East Cheshire. As a community interest company (CIC) it operates on a
strictly not-for-profit basis, and any surpluses from services provided must
be re-invested for the benefit of the people of East Cheshire.
Summary of Role
To
provide professional reception and support services to patients and
professionals on behalf of Vernova Healthcare CIC in order to ensure the
highest standards of quality customer service are maintained
To
provide administrative support to all services and contribute to their smooth
operation.
To provide support and reception
cover during sickness, annual leave, and weekends
Duties and
Responsibilities
Welcome patients and direct to appropriate services in order to provide
a positive impression of the service.
To answer all telephone calls in a prompt, polite, professional and friendly
manner in order that the caller receives a positive impression of the centre.
To make appointments for patients, to respond to patient requests and
provide patients with clear up to date information about services provided including
details regarding any cost or charges.
Respect and protect patient confidentiality in accordance with The Data
Protection Act.
Liaise with other staff and organisations regarding clinic arrangements,
room management, patient appointments and other associated enquiries.
Maintain a safe and tidy reception and waiting area. Monitor notice boards and leaflets and ensure
they are kept up to date and tidy with relevant patient information.
In accordance with the Clinical Room Management plan, on a session-by-session
basis, ensure all rooms are set up correctly to meet the needs of the
clinicians using the rooms.
Support the management and monitoring of the necessary and relevant
supplies within the clinical consulting and treatment rooms ensuring that
adequate stocks are maintained at all times.
Monitor and support the management of reception stationery and supplies,
ensuring that adequate stocks are maintained at all times.
Receive and manage incoming correspondence and telephone enquiries
ensuring that these are dealt with or passed in an appropriate and timely
manner.
Provide chaperone support for clinical staff if/when required.
Accept and facilitate safe dispatch of clinical specimens to the hospital.
THIS JOB DESCRIPTION IS NOT
EXHAUSTIVE AND MAY, FROM TIME TO TIME, VARY WITH THE DEVELOPING REQUIREMENTS OF
THE ORGANISATION.
CONFIDENTIALITY
In the course of seeking treatment, patients
entrust us with or allow us to gather sensitive information in relation to
their health and other matters. They do
so in confidence and have the right to expect that staff will respect their
privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to patients
and their Carers, Company staff and other healthcare workers. All such information from any source is to be
regarded as strictly confidential.
Information relating to patients, carers,
colleagues or other healthcare workers may only be divulged to authorised persons
in accordance with the Companys Policies and Procedures relating to
Confidentiality and the Protection of Personal and Sensitive Data.
HEALTH AND SAFETY
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Vernova Healthcares Health and Safety Policy, to include:
Using personal security systems within the
workplace according to guidelines.
Identifying the risks involved in work activities and undertaking such
activities in a way that manages those risks.
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified
appropriately.
EQUALITY AND
DIVERSITY
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting in a way that recognises the importance of peoples rights,
interpreting them in a way that is consistent with company procedures and
policies and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers
and colleagues.
Behaving in a manner which is welcoming to the individual, is
non-judgmental and respects their circumstances, feelings, priorities and
rights.
PERSONAL/PROFESSIONAL DEVELOPMENT
As part of this employment, the
post-holder will participate in any training programme implemented by Vernova
Healthcare CIC and that which is appropriate to the healthcare setting. Such
training will include:
Participation in an annual individual performance
review, including taking responsibility for maintaining a record of own
personal and/or professional development.
Taking responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar work.
QUALITY
The post-holder will strive to maintain
quality within the company and will:
Alert other team members to issues of quality and
risk.
Assess own performance and take accountability for own actions, either
directly or under supervision.
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance.
Work effectively with individuals in other
agencies to meet patients needs.
Effectively manage own time, workload and
resources.
COMMUNICATION
The post-holder should recognise the
importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods
of communication and respond accordingly.
CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES
The post-holder will:
Apply Company Policies, Standards and Guidance.
Discuss with other members of the team how the policies, standards and
guidelines will affect own work.
Participate in audit when/where appropriate.
PLEASE NOTE - VERNOVA HEALTHCARE CIC OPERATES A NO SMOKING POLICY
Receptionist
Person Specification
ESSENTIAL
DESIRABLE
EXPERIENCE
Experience of working in a customer
focused role
Reception work in a healthcare setting
or similar environment
Experience of Patient Administration
IT Systems
QUALIFICATIONS
English language and maths to Grade C
at GCSE (or equivalent)
NVQ or similar in customer services
European Computer Driving Licence
(ECDL) qualification
SKILLS
AND KNOWLEDGE
Able to work with a variety of tasks
and prioritise own workload.
Ability to follow defined procedures,
using initiative and making decisions within guidelines
Accurate and thorough approach to
tasks
Able to work to and achieve agreed
objectives
Excellent communication skills - with
patients, clinicians and colleagues in person, by telephone and in writing.
First class customer service skills
IT skills all MS office software
Knowledge of equality issues and
ability to promote diversity and work in a non-discriminatory way.
Flexible and motivated team member
A commitment to personal development
Problem solving skills
Knowledge of Safeguarding procedures
in relation to Vulnerable Adults and Children
Skills in using patient
administration IT systems and clinical information systems.
SPECIFIC JOB REUIREMENTS
Able to work in a non -smoking
environment
Ability to work regular weekend
shifts and have a flexible approach to working patterns.