Job summary
Local Care Direct is a non-profit Social Enterpriseoperatingacross 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.
We have various part-time positions available for Contact Centre Agents who would be based in our Bradley Contact Centre.
Hourly Rate: £12.71 in hours & £13.71 out of hours
(In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)
Location: Local Care Direct, Unit 2, Longbow Close, Bradley, Huddersfield, HD2 1GQ
Working Pattern:Please note our working pattern works on a 4 week rolling rota
- Monday 18:00- 23:59 weeks 1,2,3,4
- Wednesday 18:00 -23:59 weeks 2,4
- Wednesday 18:00-21:59 weeks 1,3
- Thursday 13:00- 18:29 weeks 1,2,3,4
- Friday 18:00 - 23:59 weeks 1,2,3,4
- Friday 18:00 - 23:59 weeks 1,3
- Saturday 08:00 - 11:59 weeks 1,2,3,4
- Saturday 08:00 - 15:59 weeks 2,3,4
- Saturday 12:00 - 15:59 weeks 2,4
- Saturday 16:00 - 19:59 weeks 2,4
- Saturday 16:00 - 19:59 weeks 2,4
- Saturday 16:00 - 19:59 weeks 1,2,3,4
- Saturday 16:00 - 23:59 weeks 1,2,3,4
- Sunday 07:30 - 13:59 weeks 1,2,3,4
- Sunday 16:00 - 19:59 week 4
- Sunday 16:00 -19:59 weeks 2,4
- Sunday 16:00 - 19:59 weeks 1,2,3,4
(We offer a flexible hybrid working model, with at least 60% of your time spent in the office, and up to 40% working remotely. This is subject to successful completion of probation and initial training.)
Main duties of the job
The Contact Centre Agent will support the safe and effective flow of patients within the Contact Centre Operations. Working flexibly across all Contact Centre roles, in order to be able to respond to peaks in demand, to include taking inbound calls, booking appointments and managing patient expectations.
They will be a key member of the Contact Centre team and will contribute to the delivery of a quality service and the maintenance of quality standards.
They will make and receive telephone calls in a polite and professional manner, dealing with the callers query which may include transferring to another department or manager if necessary.
They will liaise with and book patients into Local Care Directs Primary Care and Out of Hours Centres via system one, using appointment diaries across West Yorkshire. Along with comfort calling patients to support safe management of queues.
They may be asked to carry out administration / computer work relevant to the operational running of the Service.
They will ensure that polices and protocols are carried out as set down by LCD. Including maintain the confidentiality of information given.
They will need to be flexible to changes in service needs and undertakeadditionaltraining as and when necessary.
About us
Nothing matters to us more than people - The way we treat our patients and the people who work for us; the way we do things and our commitment to keeping our promises are what we value most.
We do what we say we will do and we do it well - Local Care Direct is a Social Enterprise organisation providing a wide range of healthcare services in Yorkshire. We are a community-owned organisation, independent from the NHS, and committed to putting patients first.
A few Benefits of working for Local Care Direct are:
- NHS Pensions
- NHS Discounts (Blue light card)
- 25 days (pro rata) annual leave plus bank holidays, increasing by one day for each completed year of service, up to a maximum of 30 days
- Hybrid Working (after successfully completing probation)
- Comprehensive Staff Training programme
- Modern working environment with a positive atmosphere
- Health & Wellbeing group to support staff
- Supportive and Friendly team
- Annual Awards focused on raising money to support local charity
- Opportunity to build a clinical portfolio in face to face, ED Streaming, Walk in Centre, Urgent Treatment centre, home visiting and telephone/video consultation
Details
Date posted
20 March 2026
Pay scheme
Other
Salary
£12.71 an hour £13.71 for out of hours
Contract
Permanent
Working pattern
Part-time
Reference number
B0250-26-0013
Job locations
Local Care Direct
Longbow Close
Bradley
Huddersfield
HD2 1GQ
Employer details
Employer name
Local Care Direct
Address
Local Care Direct
Longbow Close
Bradley
Huddersfield
HD2 1GQ
Employer's website
https://www.localcaredirect.org/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
