Information and Performance Analyst

Job responsibilities

Job Purpose:

This is a key role within the Management Information Team. The post-holder will frequently represent the team as a first point of contact for performance and business reporting requirements, working directly with the operational and corporate directorates to design, develop and provide regular and ad-hoc highly-complex, specialist analysis reports. This work will support operational & resource management, business planning and deliver external and internal reporting requirements validating the accuracy of outgoing information and communicating complex issues to the appropriate audiences for action.

The post holder will apply specialised data analysis and interpretation skills through using current and developing systems, to provide data for and on behalf of Local Care Direct ensuring that the information provided is relevant, accurate and appropriate and produced on time in an easily understandable format.

Playing a key role in the future development of the organisations business and performance reporting procedures and systems, the post holder will be expected to present highly-complex, specialist analysis to a variety of audiences including senior managers, whilst explaining all report findings and resolving any data issues.

KEY RESPONSIBILITIES

1. To produce timely, accurate and informative performance reporting for internal and external purposes to meet internal process and external contractual and statutory standards.
2. To provide clear and concise written and verbal reports on performance indicators to staff within the organisation, which will involve the interpretation of data and the need to present complex and sometimes sensitive or contentious information in a clear and understandable format.
3. To be responsible for the production and development of regular reports using appropriate software packages such as MS Excel, Azure, Python, Power BI and SQL to analyse and interpret organisational performance.
4. To interpret and analyse activity and KPI performance data to produce complex reports, drawing attention to areas of concern and occasionally investigating these, recommending changes to work practices and policy, where necessary.
5. To extract complex data from multiple organisation systems including SystmOne, Adastra and contact centre telephony systems using complex querying methods and languages.
6. To be responsible for the development and ongoing maintenance of performance dashboards which ensure the right information is available at the right times at all levels of the organisation.
7. To format datasets to be uploaded into various data portals, in formats including XML and Access.
8. To support the implementation of new systems and liaise with software system providers in respect of performance reporting and data management including design of filters and reports as and when necessary.
9. To provide quality assurance advice to other departments which have responsibility for data production, analysis, and reporting.
10. To support operational managers and Clinicians in the decision-making process by ensuring that the information generated by the team is accurate, timely and fit for purpose.
11. To respond to ad-hoc questions and requests for reports, which may often have short deadlines, effectively, efficiently, and professional ensuring constant review of priorities and work allocations.
12. To have day to day coaching responsibilities for the Data Analyst and Information Officer and when required supervisory or line management responsibility.
13. To check and distribute reports produced by the Data Analyst and/or Information Officer that may require extra validation.
14. To attend, as and when required, Operational Business / Senior Management Team Meetings on behalf of the department.
15. Ensure all processes used in the production, analysis, reporting and storage of data are documented, reviewed, and stored including appropriate change controls.
16. Cross cover other roles within the team during periods of Annual Leave of Sickness.
17. Prioritise and delegate day-to-day tasks to the Data Analyst.
18. To promote effective cross-functional working which supports the achievement of the objectives, standards, and protocols of other directorates.
19. To participate in activities that encourage integration with the surrounding health economy including liaison with other agencies.
20. To support and comply with all instructions and reasonable requests made by line management.
21. To ensure the Management Information team operate within information governance protocols and business confidentiality is maintained at all times.

COMMUNICATIONS & RELATIONSHIPS

To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities, and changes.

To promote effective cross-functional working and that the operational team supports the achievement of objectives, standards, and protocols of other LCD areas.

To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post.

PATIENT CARE

To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.

To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services and manage risk within Local Care Direct.

FINANCIAL RESOURCES

To ensure financial policies and procedures are maintained and the dental budget is adhered to and that best value for money is achieved.

CONFIDENTIALITY

To operate and ensure the team operates within information governance protocols and that business confidentiality is maintained at all times.

TRAINING

To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained.

INFECTION PREVENTION AND CONTROL

Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.

SAFEGUARDING

Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

MANAGING SELF

Ensure that relevant professional practice is evidence based and current.

Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective.

Ensure that mandatory training is up to date and participate in training as appropriate.

Effectively utilise time management, organisational, co-ordination and if required - management skills.

Identify own professional development needs through the Personal Development Review process (PDR).

The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.

Qualifications

Essential

• Educated to post graduate level or equivalent relevant NHS experience.

Personal Attributes

Essential

• Ability to work with people at all levels and of all backgrounds and to communicate with them and ensure that information is provided in a format that they can understand
• Ability to work flexibly, under pressure and tight timescales
• Self-motivated, committed, and open to new ideas and experiences
• Confident and approachable, able to work independently

Knowledge

Essential

• Demonstrable knowledge and experience of performance and business reporting requirements
• Knowledge of data quality issues and appropriate techniques for investigation and communication of findings
• Practical knowledge of database Design and Power BI
• Practical knowledge of spreadsheet and database applications e.g. Microsoft Excel and Relational databases
• Experience of SystmOne
• Knowledge of NHS Standards,

Desirable

• In depth knowledge of relevant quality and performance standards to LCD business

Experience

Essential

• Demonstrable experience working in this field and evidence of working in a role that necessitated working independently without day to day direction.
• Experience of information extraction, transformation, and loading, and data analysis experience
• Previous experience in NHS and/or of working with NHS patient systems

Desirable

• Experience and understanding of the current NHS/Social Care agenda Experience of T-SQL

Skills

Essential

• Advanced level in MS Office Excel, Power Query, Power BI, SQL, Azure data environment and Python.
• Reporting writing, interpretation and presenting complex information
• Excellent communication (both written and oral), listening, presentation and interpersonal skills
• Ability to analyse and interpret a range of complex performance & business data, present findings and identify actions for improving service performance
• Good organisational skills and ability to prioritise own and team workloads to meet changing demands
• Submission of data to ECDS, CSDS and faster data flows.

Desirable

• Experience of maintain data pipelines in Azure