Job summary
Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.
We have an exciting position available for a new Duty Manager in our Bradley Contact Centre working 36 hours flexibility to support the 24 / 7 services provided.
The Duty Manager oversees the daily operations of all services operating out of the LCD Contact Centre. Leading the team to ensure employee productivity, efficiency of all processes & a positive work environment for employees. They will proactively manage & remain accountable for the hour-by-hour performance & patient demand, call advisors & clinicians, ensuring that all available resources are used effectively to deliver key performance indicators.
Salary: £16.89 per hour 'In Hours' (Monday to Friday 08.00 to 18.00), £17.89 per hour 'Out of Hours' (Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)
Location: Local Care Direct, Contact Centre, Unit 2, Longbow Close, Bradley, Huddersfield, HD2 1GQ
Hours: 36 hours per week worked flexibly across a 24/7 rota. Shifts will be set a minimum of 1 month in advance where possible, but flexibility of shift pattern is required.
Main duties of the job
The Duty Manager will act as the single point of contact during the out of hours period for service delivery issues, meeting regularly with the senior management team to stay up to date with organisational changes, issues & improvements and supporting the Medical Service Manager to deliver business objectives and always meeting the CQC framework and targets.
They will be the point of contact for operational matters on a 24/7 shift basis, supported by the on-duty Operational (Bronze) and Tactical (Silver) commanders where necessary. They will proactively manage and remain accountable for the hour-by-hour performance, patient demand, call advisors and clinicians, ensuring that appropriate action is taken in line with the LCD protocol for Operational Pressures Escalation Levels.
The Duty Manager will support the Medical Service Manager with the delivery and development of the contact centre operation, and implementation of the LCD Operations Plan. Along with ensureing the Contact Centre team always works within the Care Quality Commission framework.
They will ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision, and this is adhered to on every operational shift you lead.
About us
We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.
Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.
Benefits of working for Local Care Direct:
- Employee Assistance Programme
- Comprehensive Staff Training programme
- Modern working environment with a positive atmosphere
- NHS Pensions
- NHS Discounts (Blue light card)
- Various hours available in a 24/7 environment
- Support available 24/7
- Health & Wellbeing group to support staff
- Supportive and Friendly teams
- Annual Awards focused on raising money to support a local charity
Details
Date posted
16 September 2025
Pay scheme
Other
Salary
£16.89 an hour working in hours (£17.89 an hour working out of hours)
Contract
Permanent
Working pattern
Part-time
Reference number
B0250-25-0042
Job locations
Local Care Direct
Longbow Close
Bradley
Huddersfield
HD2 1GQ
Employer details
Employer name
Local Care Direct
Address
Local Care Direct
Longbow Close
Bradley
Huddersfield
HD2 1GQ
Employer's website
https://www.localcaredirect.org/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
