HR Manager

Job responsibilities

Job Summary:

To ensure managers in all functions are provided with the necessary HR expertise to enable effective management of their teams to meet performance targets and business objectives, in line with organisational values and HR policy and processes.

To ensure that robust people policies and processes are developed, implemented and reviewed and are aligned with Local Care Direct's values, cultural aims and principles.

To ensure the provision of professional HR expertise and knowledge in support of efficient and effective delivery of business plans and performance.

To ensure that key data on people and workforce matters is gathered, analysed and reported.

KEY PRINCIPLES

• To champion Local Care Direct values and promote an engaging and inclusive leadership approach, throughout the wider Local Care Direct organisation and with partners and other stakeholders.
• To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.
• To maintain the highest standards of conduct; as a social enterprise providing essential public services, Local Care Direct demands the highest standards of integrity and personal behaviour from all its staff.
• To provide high quality advice to internal stakeholders.

KEY RESPONSIBILITIES

• To build trusted relationships with managers and staff across the business.
• To ensure that HR policies and procedures are followed, and appropriate timescales are met.
• To provide specialist advice to managers and staff on people management issues, including but not exclusively, conduct, discipline, performance, absence management, contracts, recruitment, other ER matters.
• To handle complex casework, assessing and recommending appropriate courses of action to ensure effective resolution of cases in a fair and consistent manner.
• To review and develop HR policies and procedures which comply with employment legislation, good practice and Local Care Directs values to meet the organisations changing requirements.
• To support new initiatives and service developments and work with managers to identify and address related issues.
• To design and deliver relevant training and development for line managers and to support them in building competence and confidence in delivering HR related tasks.
• To support and train new managers in HR policies and procedures.
• To work alongside the Training Officer to ensure all staff receive the Local Care Direct induction programme and core training for their role and that accurate records of training are maintained. Deliver HR element of induction programme.
• To ensure all of the workforce receive an annual performance and development review and personal development plan.
• To ensure sickness absence is accurately recorded and that managers are supported in following relevant policy and procedures.
• To manage Occupational Health referrals and Ill Health Retirement applications and to ensure compliance with NHS Pension requirements.
• To review and analyse data including workforce trends, absence levels and themes, exit interview responses, and identify and advise on areas of improvement.
• To generate HR reports and metrics to support decision-making and HR strategies.
• To ensure that HR records and systems are accurate and well maintained.
• To create and deliver people centric initiatives, positioning Local Care Direct as an employer of choice within the region.
• To line manage, support, coach and mentor team members as appropriate.
• To deliver ad-hoc duties as required by the business.

FINANCIAL RESOURCES

• To ensure financial policies and procedures are maintained and the budget is adhered to and that best value for money is achieved.
• To ensure areas of responsibility are delivered in a way that are consistent with Local Care Directs financial plans and cost improvement plans.
• To manage delegated budgets effectively.
• To provide input to the production of business cases to support service developments.
• To ensure that you and your team meet appropriate standards and that corrective action plans are implemented where breaches are identified.

COMMUNICATIONS & RELATIONSHIPS

• To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities and changes.
• To promote effective cross-functional working and that the operational team supports the achievement of objectives, standards and protocols of other LCD areas.
• To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post.

CONFIDENTIALITY

To operate and ensure the team operates within information governance protocols and that business confidentiality is maintained at all times.

ENVIRONMENT & LOCATION

To work in accordance with LCD environmental management policy.

To ensure Local Care Direct premises meet the required contractual and organisational standards for the areas of your responsibility.

PATIENT CARE

To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.

To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services and manage risk within Local Care Direct.

TRAINING

To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained.

INFECTION PREVENTION AND CONTROL

Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.

SAFEGUARDING

Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

MANAGING SELF

• Ensure that relevant professional practice is evidence based and current.
• Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective.
• Ensure that mandatory training is up to date and participate in training as appropriate.
• Effectively utilise time management, organisational, co-ordination and if required - management skills.
• Identify own professional development needs through the Personal Development Review process (PDR).

The post-holder should be expected to undertake any other duties in line with the wider remit of supporting the delivery of a highly effective HR function tailored to the needs of the organisation.

The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.

Skills

Essential

• Assumes responsibility and acts on own initiative whilst working as part of a team.
• Excellent eye for detail and highly organised
• Ability to prioritise and multi-task.
• Able to analyse and interpret complex information and data.
• Proficient in use of Microsoft Office applications
• Highly resilient.
• Driven and self-motivated.
• Strong communication skills and ability to communicate at all levels verbally and in writing.
• Lateral thinker capable of delivering imaginative, pragmatic solutions.
• Comfortable working in a busy and fast paced role with a flexible and pragmatic approach .
• Confident working with ambiguity.

Experience

Essential

• Significant experience of working in a generalist HR capacity (5 years+) including extensive experience of managing the employment life cycle and complex employee relations cases.
• Experience of supporting HR teams to deliver professional HR support.
• Experience of developing and implementing policies and procedures across teams and organisation.
• Experienced in working with senior managers to address complex staffing issues.
• Experience of working in a rapidly changing and challenging environment.
• Track record in building effective relationships with managers.
• Strong working knowledge of UK employment law and its application to HR practice.

Desirable

• Experience of creating and delivering training.
• Experience of managing a team.
• Experience of HR processes within TUPE transfers.

Qualifications

Essential

• CIPD qualified.
• GCSE or equivalent English Language and/or Literature (Grade 9-4 (A*- C)).
• GCSE or equivalent Maths (Grade 9-4 (A*- C)).

Desirable

• Significant experience of working in a generalist HR capacity (5 years+) including extensive experience of managing the employment life cycle and complex employee relations cases.
• Experience of supporting HR teams to deliver professional HR support.
• Experience of developing and implementing policies and procedures across teams and organisation.
• Experienced in working with senior managers to address complex staffing issues.
• Experience of working in a rapidly changing and challenging environment.
• Track record in building effective relationships with managers.
• Strong working knowledge of UK employment law and its application to HR practice.

Knowledge

Essential

• Up to date knowledge of employment law.