Job summary
Join us at Local Care Direct, a £38m turnover social enterprise delivering health services across West Yorkshire. As a partner within the Integrated Care System, we take on a significant role straddling both primary and secondary care services 24 hours a day, 365 days a year. We work with our partners in Urgent and Emergency Care to provide high quality services that are easy to access and understand, while ensuring our patients receive the right advice, care and support. Over the past 20 years, we have developed a broad range of services for patients across Yorkshire and the Humber, including: a centralised contact centre, GP out-of-hours services, Urgent Treatment Centres, walk-in facilities, extended access primary care services, and a dental assessment and booking service, as well as bespoke services for our NHS clients. As a values driven organisation, alongside our colleagues we co-created our new values; Kindness & Respect, Fairness & Consistency, and Honesty & Integrity.
Our new role of Associate Director of Partnerships and Transformation has been developed to maintain and further develop LCDs position as a key stakeholder within the NHS and the wider health and care economy. You'll work with the Executive team to develop products and identify new ways to support our patients and stakeholders.
You'll be a positive and values driven person, and have a proven track record in service development and client relationships, ideally within the NHS.
Main duties of the job
- To work as a member of the Senior Management Team to develop and deliver LCDs Strategic and Business Plans.
- To co-ordinate the identification, development and management of new business opportunities which contribute to the achievement of LCDs Strategic Goals.
- To maintain and further develop LCDs position as a key stakeholder within the NHS and wider health and care economy, in line with organisational Strategic Goals
About us
We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.
Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.
Benefits of working for Local Care Direct:
- Employee Assistance Programme
- Comprehensive Staff Training programme
- Modern working environment with a positive atmosphere
- NHS Pensions
- NHS Discounts (Blue light card)
- Various hours available in a 24/7 environment
- Support available 24/7
- Health & Wellbeing group to support staff
- Supportive and Friendly teams
- Annual Awards focused on raising money to support a local charity
Job description
Job responsibilities
Key Accountabilities
- Co-ordination of stakeholder management and development of key deliverables including Marketing Plans and other associated communication materials.
- Input to strategic planning
- Working with the Executive team to develop products and to identify and prepare business cases for new opportunities within existing services/customers
- Maintain a stakeholder database and provide regular updates and intelligence reports to relevant managers from local communities and LCD engagement and networking activity
- Draft a range of materials and channels to communicate effectively with all stakeholders and co-ordinate LCD involvement in external events such as exhibitions and conferences
- To represent LCD at external events where required
- Monitor and report on market and competitor trends and provide reports and information to the Executive
- Support the tender evaluation process and production and delivery of tender documentation
- Coordinate the contract review and assessment process
Key Principles
- To champion Local Care Direct values and promote an engaging and inclusive leadership approach with your team, throughout the wider Local Care Direct organisation and with partners and other stakeholders.
- To ensure the organisation remains fit for purpose at all times.
- To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.
- To manage the resources and infrastructure to meet contractual, statutory and organisational standards.
- To work as part of the senior management team in monitoring performance across the organisation and driving quality improvement and efficiency.
- To respond to all aspects of bids for your lead business strands including pre-qualification questionnaires, tenders, contract mobilisation including joint ventures with existing and new partners.
- To work as part of a team to manage contracts, tendering arrangements and ongoing relationships with Commissioners and business partners.
Team
- To develop strong relationships with other managers to promote effective cross-functional team working across Local Care Direct that supports the achievement of the companys objectives, standards and protocols.
- Constantly review ways of working to identify efficiencies and release savings and opportunities for income generation.
- To ensure effective lines and channels of communication and reporting within the team to support all employees understanding Local Care Direct business plans, objectives, priorities and changes.
- To ensure all staff have received the defined company induction programme and core training for their role and all required refresher training thereafter.
- To ensure all staff in your area of responsibility receive an annual performance and development review incorporating the development of a personal development plan.
- Financial resources
- To ensure areas of responsibility are delivered in a way that are consistent with Local Care Directs financial plans and cost improvement plans
- Manage delegated budgets effectively
- To provide input to the production of business cases to support service developments
Health, safety and security
Ensure that you and your team meet appropriate standards and that corrective action plans are implemented where breaches are identified.
Confidentiality
To ensure you and the team operate within information governance protocols and business confidentiality is maintained at all times.
Environment & location
- Ensure staff work in accordance with LCD environmental management policy
- To ensure Local Care Direct premises meet the required contractual and organisational standards for the areas of your responsibility
Safeguarding
- Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.
If you are successful for interview, these will be held on Tuesday 16th September 2025.
Job description
Job responsibilities
Key Accountabilities
- Co-ordination of stakeholder management and development of key deliverables including Marketing Plans and other associated communication materials.
- Input to strategic planning
- Working with the Executive team to develop products and to identify and prepare business cases for new opportunities within existing services/customers
- Maintain a stakeholder database and provide regular updates and intelligence reports to relevant managers from local communities and LCD engagement and networking activity
- Draft a range of materials and channels to communicate effectively with all stakeholders and co-ordinate LCD involvement in external events such as exhibitions and conferences
- To represent LCD at external events where required
- Monitor and report on market and competitor trends and provide reports and information to the Executive
- Support the tender evaluation process and production and delivery of tender documentation
- Coordinate the contract review and assessment process
Key Principles
- To champion Local Care Direct values and promote an engaging and inclusive leadership approach with your team, throughout the wider Local Care Direct organisation and with partners and other stakeholders.
- To ensure the organisation remains fit for purpose at all times.
- To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.
- To manage the resources and infrastructure to meet contractual, statutory and organisational standards.
- To work as part of the senior management team in monitoring performance across the organisation and driving quality improvement and efficiency.
- To respond to all aspects of bids for your lead business strands including pre-qualification questionnaires, tenders, contract mobilisation including joint ventures with existing and new partners.
- To work as part of a team to manage contracts, tendering arrangements and ongoing relationships with Commissioners and business partners.
Team
- To develop strong relationships with other managers to promote effective cross-functional team working across Local Care Direct that supports the achievement of the companys objectives, standards and protocols.
- Constantly review ways of working to identify efficiencies and release savings and opportunities for income generation.
- To ensure effective lines and channels of communication and reporting within the team to support all employees understanding Local Care Direct business plans, objectives, priorities and changes.
- To ensure all staff have received the defined company induction programme and core training for their role and all required refresher training thereafter.
- To ensure all staff in your area of responsibility receive an annual performance and development review incorporating the development of a personal development plan.
- Financial resources
- To ensure areas of responsibility are delivered in a way that are consistent with Local Care Directs financial plans and cost improvement plans
- Manage delegated budgets effectively
- To provide input to the production of business cases to support service developments
Health, safety and security
Ensure that you and your team meet appropriate standards and that corrective action plans are implemented where breaches are identified.
Confidentiality
To ensure you and the team operate within information governance protocols and business confidentiality is maintained at all times.
Environment & location
- Ensure staff work in accordance with LCD environmental management policy
- To ensure Local Care Direct premises meet the required contractual and organisational standards for the areas of your responsibility
Safeguarding
- Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.
If you are successful for interview, these will be held on Tuesday 16th September 2025.
Person Specification
Qualifications
Desirable
- - Degree educated
- - General management qualification e.g. MBA
Skills
Essential
- Excellent communication (written and oral), listening analytical, Negotiation and influencing skills
- Developed presentation skills and ability to articulate vision effectively to a wide range of audiences
- Strong organisational and planning skills
- Ability to maintain focus on longer term strategy
- Ability to establish creditability and respect and build strong working relationships with all business Managers and external stakeholders
- Client focused with strong relationship skills
- Proactive with a positive approach
- Self Starter
- Strong team player
Knowledge
Desirable
- Understanding of NHS Services
- Brand management
- Protecting intellectual property
Experience
Essential
- Proven track record in business development and client relationship management (ideally within the NHS)
- An expert understanding of targeting and opportunity management with the ability to implement both strategic and tactical initiatives
- Evaluating business cases and developing new business tenders
- Track record of securing new business in health or social care-related field
- Developing Strategic, Business and Marketing plans
- Engaging internal and external stakeholders
Desirable
- Tendering in the public sector ( specifically NHS)
- Experience of working in a small/medium enterprise
- Developing and implementing successful marketing campaigns in a service industry environment
- Managing, promoting and protecting intellectual property
Person Specification
Qualifications
Desirable
- - Degree educated
- - General management qualification e.g. MBA
Skills
Essential
- Excellent communication (written and oral), listening analytical, Negotiation and influencing skills
- Developed presentation skills and ability to articulate vision effectively to a wide range of audiences
- Strong organisational and planning skills
- Ability to maintain focus on longer term strategy
- Ability to establish creditability and respect and build strong working relationships with all business Managers and external stakeholders
- Client focused with strong relationship skills
- Proactive with a positive approach
- Self Starter
- Strong team player
Knowledge
Desirable
- Understanding of NHS Services
- Brand management
- Protecting intellectual property
Experience
Essential
- Proven track record in business development and client relationship management (ideally within the NHS)
- An expert understanding of targeting and opportunity management with the ability to implement both strategic and tactical initiatives
- Evaluating business cases and developing new business tenders
- Track record of securing new business in health or social care-related field
- Developing Strategic, Business and Marketing plans
- Engaging internal and external stakeholders
Desirable
- Tendering in the public sector ( specifically NHS)
- Experience of working in a small/medium enterprise
- Developing and implementing successful marketing campaigns in a service industry environment
- Managing, promoting and protecting intellectual property
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
