Wellbeing and Engagement Manager

Job responsibilities

JOB TITLE: Wellbeing and Engagement Manager

TEAM: People and Culture

BASE LOCATION: Unit 14, Bradley

LINE MANAGER: Associate Director of People & Resourcing

HOURS OF WORK: 37.5 hrs per week (some flexible working may be required in order to carry out the role)

STAFF GROUP: Corporate

DBS CHECK LEVEL REQUIRED: None

VACCINATION REQUIREMENT:

• Covid19 double vaccination not required but recommended.
• This job has been rated as Low Risk for requiring Hepatitis B immunisation.
• Flu jab recommended and will be offered.

JOB PURPOSE:

1. To support delivery of the LCD People Strategy by leading our employee engagement and wellbeing initiatives.
2. Working alongside subject matter experts, to deliver a comprehensive EDI strategy across LCD, in line with organisational values and HR policy and processes.To further develop LCDs values and culture work.
3. To further develop LCDs values and culture work.
4. To ensure that related people policies and processes are developed, implemented and reviewed.
5. To ensure the provision of professional expertise and knowledge in support of efficient and effective delivery of business plans and performance.
6. To ensure that key data is gathered, analysed and reported.
7. To produce communications stories and pieces to be published via internal comms channels to promote engagement, EDI and wellbeing activities.
8. To support with strategic external communications.

KEY PRINCIPLES

1. To champion Local Care Direct values and promote an engaging and inclusive leadership approach, throughout the wider Local Care Direct organisation and with partners and other stakeholders.
2. To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.
3. To maintain the highest standards of conduct; as a social enterprise providing essential public services, Local Care Direct demands the highest standards of integrity and personal behaviour from all its staff.
4. To provide high quality advice to internal stakeholders.

KEY RESPONSIBILITIES

General

1. To build trusted and effective relationships with managers and staff across the business.
2. To contribute to the development and delivery of LCD People and Culture plans and policies.
3. To ensure that the relevant LCD policies and procedures are followed, and appropriate timescales are met.
4. To line manage, support, coach and mentor team members as appropriate.
5. To plan and deliver LCD leadership events.
6. To provide strong, visible leadership, championing EDI and organisational values to positively influence the culture of LCD.
7. To produce communications pieces to be published via internal comms channels to promoteengagement, wellbeing, culture and EDI activities.
8. To deliver ad-hoc duties as required by the business.

Health and Wellbeing

1. To develop and lead LCDs Health and Wellbeing strategy.
2. To lead the review of LCDs Health and Wellbeing policy.
3. To research and identify new initiatives to support the health and wellbeing of staff.
4. To be responsible for the ongoing development of the Health and Wellbeing Hub on LCDs SharePoint, ensuring that content is relevant, up to date and reactive to the needs of staff.
5. To produce high quality updates and reports on Health and Wellbeing activities.
6. To produce LCD-wide communications to promote events within the wellbeing calendar.
7. To review existing health, wellbeing and support information to ensure relevance and ease of accessibility.
8. To promote the LCDs support networks, including Occupational Health, Peer Support, EAP, Mental Health First Aiders.
9. To develop and deliver appropriate training around the Health and Wellbeing agenda.
10. To manage LCDs EAP contract.
11. To coordinate and support LCDs Mental Health First Aiders, sourcing external training when required.
12. To review and coordinate senior manager wellness checks.
13. To work alongside the HR manager to ensure Occupational Health provision is fit for purpose.

Engagement:

1. To work closely with the management team to understand key challenges across the organisation and to develop and deliver engagement activities to support these challenges and maximise employee engagement.
2. To review LCDs current employee engagement activities from onboarding to leaving.
3. To develop and lead the delivery of LCDs employee engagement strategy, including promotion, coordination, data analysis and reporting.
4. To coordinate LCDs programme of staff surveys.
5. To produce internal communications which promote and support a positive employee experience.
6. To implement engagement initiatives to improve engagement outcomes.
7. To lead and provide support to staff engagement groups.
8. To source and engage external organisations to support employee engagement activities, where required.
9. To compose high quality reports on the progress of engagement activities.
10. To contribute to the development of LCDs employer brand.
11. To coordinate the employee recognition programme, including employee of the month and the annual awards event.

LCD Values and Culture:

1. To support the executive committee to embed the desired culture across the organisation.
2. To develop and deliver culture interventions across LCD.
3. To work alongside LCD Values Champion to ensure that the newly developed LCD values are embedded across LCD.
4. To build measures to monitor and evaluate the impact of any culture intervention and the level of engagement with LCD values.
5. To review internal communications and policies as required to ensure alignment with culture and LCDs tone of voice.
6. To actively promote LCDs values and desired culture through targeted communications and day-to-day interactions.

Equality Diversity and Inclusion (EDI):

Working alongside subject matter experts, to:

1. Take a lead role in the development, oversight and implementation of LCDs EDI strategy.
2. Review EDI practise at LCD, engaging with and consulting employees within all areas.
3. Promote activities to ensure equality of opportunity for existing staff and potential recruits.
4. Develop a range of metrics that will drive forward a culture of continuous improvement and evidence impact, which will contribute to LCDs gender and equality pay gap reporting.
5. Work with key stakeholders to highlight barriers to inclusive working and support the creation of innovative ways to identify solutions to those barriers.
6. Regularly audit, review and evaluate progress against LCDs EDI Strategy.
7. Develop LCDs EDI training offer.

FINANCIAL RESOURCES

• To ensure financial policies and procedures are maintained and the budget is adhered to and that best value for money is achieved.
• To ensure areas of responsibility are delivered in a way that are consistent with Local Care Directs financial plans and cost improvement plans.
• To manage delegated budgets effectively.
• To provide input to the production of business cases to support service developments.
• To ensure that you and your team meet appropriate standards and that corrective action plans are implemented where breaches are identified.

COMMUNICATIONS & RELATIONSHIPS

• To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities and changes.
• To promote effective cross-functional working and that the operational team supports the achievement of objectives, standards and protocols of other LCD areas.
• To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post.

CONFIDENTIALITY

• To operate and ensure the team operates within information governance protocols and that business confidentiality is maintained at all times.

ENVIRONMENT & LOCATION

• To work in accordance with LCD environmental management policy.
• To ensure Local Care Direct premises meet the required contractual and organisational standards for the areas of your responsibility.

PATIENT CARE

• To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.
• To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services and manage risk within Local Care Direct.

TRAINING

• To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained.

INFECTION PREVENTION AND CONTROL

• Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.

SAFEGUARDING

• Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

MANAGING SELF

• Ensure that relevant professional practice is evidence based and current.
• Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective.
• Ensure that mandatory training is up to date and participate in training as appropriate.
• Effectively utilise time management, organisational, co-ordination and if required - management skills.
• Identify own professional development needs through the Personal Development Review process (PDR).

The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.

Experience

Essential

• Experience of developing and implementing health and wellbeing activities across teams and organisations.
• Experience of developing and implementing employee engagement activities across teams and organisations.
• Experience of influencing staff and managers.
• Experience of working in a rapidly changing and challenging environment.
• Track record of building effective relationships with managers.

Desirable

• Experience of creating and delivering training.
• Experience of managing a team.
• An interest in wider HR related activity.
• Experience of delivering organisational EDI strategy.
• Experience of creating internal and external communications.

Knowledge

Essential

• Knowledge of good practise within health and wellbeing and employee engagement.
• Awareness of working in the public or third sector.

Desirable

• Knowledge of EDI strategy principles.

Skills

Essential

• Assumes responsibility and acts on own initiative whilst working as part of a team.
• Excellent eye for detail and highly organised.
• Ability to prioritise and multi-task.
• Ability to analyse and interpret complex information and data.
• Proficient in use of Microsoft Office applications.
• Strong verbal presentation skills and ability to present to large groups.
• Strong written communication skills.
• Highly resilient.
• Driven and self-motivated.
• Lateral thinker capable of delivering imaginative, pragmatic solutions.
• Comfortable working in a busy and fast paced role with a flexible and pragmatic approach.
• Confident working with ambiguity.
• Assertive with ability to influence at all levels.

Qualifications

Essential

• GCSE or equivalent English Language and/or Literature (Grade 9-4 (A*- C)).
• GCSE or equivalent Maths (Grade 9-4 (A*- C)).