Support Administrator

Job description

Job responsibilities

The post holder will be part of a small friendly and professional support team that are responsible for providing administrative support to staff in the organisation, which provides primary mental health care to patients in the Salford area.

Some of these responsibilities will include providing a positive service and experience as the first point of contact for the organisation, managing the telephone system, patient case management system as well as the storage and filing system for Patient and Employee Records Management amongst other administrative and general office duties.

The Benefits:

• Career development and training
• Free onsite parking
• Great working culture
• Pension Scheme
• Perk Box
• Holiday Purchase Scheme
• Access to Health Assured

Person Specification

Qualifications

Essential

• N/A

Desirable

• N/A

Experience

Essential

• Sound experience within an administrative role.
• At least 12 months experience of working in an office environment providing general office duties i.e. filing, call taking, scanning, note taking etc.
• Previous record and diary management experience.
• Responsible for Outgoing and incoming patient calls showing compassion, empathy, patience and respect.

Desirable

• Experience within Healthcare or a customer support environment.

Knowledge and Skills

Essential

• Demonstrate excellent verbal and written communication skills including an excellent telephone manner.
• Strong IT skills with a good working knowledge of Microsoft Office.
• Work flexibly in support of the organisation.
• Demonstrate a positive and professional manner at all times.
• Able to communicate at all levels.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Six Degrees Social Enterprise

Address

Six Degrees Social Enterprise

Albert Street

Eccles

Manchester

M30 0BL

Employer's website

http://six-degrees.org.uk/ (Opens in a new tab)