Wirral Hospice St John’s

Apprentice Clinical Adminstrator

The closing date is 12 November 2025

Job summary

We have an exciting opportunity for someone looking to start a career in clinical administration / support role. We are looking for a proactive person to join our clinical admin team. You’ll gain hands-on experience across different clinical areas, learning a range of skills to help keep things running smoothly and make a real impact on patients and their families.

Wirral Hospice St John's provides free care and support for adult patients with life-limiting illnesses. The care we offer is based around what is important to them. It endeavours to meet the holistic needs of our patients – physical, psychological, social and spiritual needs and support their loved ones and carers without discrimination. We also support carers and loved ones; families are at the heart of everything we do.

Main duties of the job

The role will provide administrative support across hospice clinical services working with staff, volunteers and service users.

Through a calm and professional approach this role will help deliver the smooth running of services

supporting service user’s needs.

You will be dealing with telephone calls, e-mails and face to face contact with staff, volunteers and

service users, ensuring enquiries are dealt with in an efficient and supportive manner.

Tasks and responsibilities. Tasks will vary depending on the department being supported. The apprentice will gain a breadth of knowledge of all areas of clinical administration at the hospice, having the opportunity to work with the different teams. Training and support will be provided. The following are an example of the tasks the apprentice may undertake. • To work with the different members of the clinical administration team to learn the various aspects of clinical administrative support within the hospice. • Liaise with other agencies, departments and official bodies to assist in providing a high quality and efficient service, sharing information as appropriate. • To act as an ambassador for the hospice and promote its services. • To provide administrative support i.e. filing, scanning, photocopying and producing letters/documents. • Accurately input, retrieve and collect data and information using the Hospice computer systems. • Work confidentially with the clinical computer systems and electronic patient records including retrieving, uploading and inputting information that may contain details and images of severe illnesses. • Deal with face to face and telephone enquiries, convey messages and transfer calls as necessary whilst maintaining confidentiality at all times. • To be responsible for receiving and processing incoming and outgoing emails and mail. • To communicate effectively and liaise with other professionals in a clear, concise and professional manner. • Take telephone calls from bereaved family and distressed patients, dealing with them empathetically and professionally. Training & professional development. • To attend all sessions associated with apprenticeship programme, meet deadlines for assignments and assessments. • To raise any concerns about progress in the apprenticeship programme with the supervising Patient and Family Support Services Manager. • To engage in regular supervision and workload management meetings with the supervising Patient and Family Support Services Manager. • To work with and take direction from the clinical administrators for daily tasks. • To complete and maintain all mandatory training.

• To achieve training and development requirements as identified in annual appraisal process. Other · Undertake conscientiously other tasks and responsibilities that may be required and reasonable in the circumstance at the time. · Undergo training and instruction that may be required to competently carry out the needs of the job. · Attend and participate in meetings that may reasonably be required. The duties and responsibilities referred to above are an outline only and may be changed from time to time in accordance with the needs of the Hospice.

About us

Date posted

13 October 2025

Pay scheme

Other

Salary

£14,723 to £23,810 a year national minimum wage for your age

Contract

Apprenticeship

Duration

1 years

Working pattern

Full-time

Reference number

Apprentice Clinical Administrator

Job locations

Mount Road

Wirral

Merseyside

CH63 6JE

Job description

Job responsibilities

Job title: Apprentice Clinical Administrator

Annual Salary: £14,723 - £23,810 per annum (national minimum wage for your age) Location: Hospice

Hours: Full time 37.5hrs per week

Contract: Fixed term for the duration of the apprenticeship, with permanent role upon successful completion of the course.

Closing date: Wednesday 12th November 2025

Interviews: Tuesday 25th November 2025

Duties and responsibilities The apprentice will gain a breadth of knowledge of all areas of clinical administration at the Hospice, having the opportunity to work with different teams. Training and support will be provided via an industry recognised Level 3 Apprenticeship with a Level 2 Mediterm Award.

The following are an example of the duties the apprentice may undertake.

· To work with the different members of the clinical administration team to learn the various aspects of clinical administrative support within the hospice.

· Liaise with other organisations, departments and official bodies to assist in providing a high quality and efficient service, sharing information as appropriate.

· To act as an ambassador for the hospice and promote its services.

· To provide administrative support i.e. filing, scanning, photocopying and producing letters/documents.

· Accurately input, retrieve and collect data and information using the Hospice computer systems.

· Work confidentially with the clinical computer systems and electronic patient records including retrieving, uploading and inputting information that may contain details and images of severe illnesses.

· Deal with face to face and telephone enquiries, convey messages and transfer calls as necessary whilst maintaining confidentiality at all times.

· To be responsible for receiving and processing incoming and outgoing emails and mail.

· To communicate effectively and liaise with other professionals in a clear, concise and professional manner.

· Take telephone calls from bereaved family and distressed patients, dealing with them empathetically and professionally. Skills, qualifications and qualities required:

· A desire to learn and develop. · Effective written and verbal communication skills · An ability to relate to a wide range of people · Organised and work with attention to detail · Competent keyboard and computer literacy skills · Work independently as well as part of a team. · Minimum of 5 GCSEs at grade 4/C or above to include English and Maths - or Functional skills equivalent. If no Maths GCSE, Functional skills in Maths will be offered and needs to be achieved alongside apprenticeship. The Hospice has several different departments including Finance, Fundraising, Human Resources, Volunteer Management and Education allowing the option of progression within the hospice. Salary, Hours & Benefits: · National minimum wage for your age · Working Monday-Friday, 37.5 hours per week · 27 days annual leave plus statutory bank holidays · The opportunity to make a meaningful contribution to a respected healthcare organisation. · Comprehensive professional development through our established apprenticeship program. · Competitive salary and benefits package. · A supportive and collaborative work environment where your contributions are valued. · Pension Schemes available · 24-hour Access to an Employee Assistance Programme · An industry recognised Level 3 qualification plus a Mediterm Level 2 Award. This post is a Fixed term contract of employment for the duration of your apprenticeship, upon successful completion of your course your contract of employment will become permanent 30 hour contract, which is subject to satisfactory completion of your probationary period. You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. This post is also subject to an appropriate level of Disclosure & Barring Service Certificate. For further information and to apply:

· Please visit our website at www.wirralhospice.org/job-vacancies · Or email/call our Workforce Team hr@wirralhospice.org 0151 482 8990 Alternatively, for an informal chat before applying, please contact: Sophie Neath: - 0151 334 2778 Completed application forms to be returned by the closing date to: · Wirral Hospice St John’s, Workforce Office, Mount Road, Higher Bebington, Wirral CH63 6JE · Or emailed to: hr@wirralhospice.org We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.