Job summary
Barnsley Healthcare Federation is looking for an enthusiastic, team oriented, flexible and reliable individuals to join our Reception team at BHF Lundwood Medical Centre.
This post is fixed-term for a period of 12 months.
The hours available are 26 hours a week on the following roster:
Mo: 10 hours, Tu: 4.5 hours, We: 5.5 hours, Th: 0 hours, Fr: 6 hours, Sa: 0 hours, Su: 0 hours
Please note that any shifts offered will be a combination of some early starts 8:00am and late finishes of 18:30pm.
However you may be asked from time to time to work out of these hours to cover annual leave, any changes to your usual shift patterns will be communicated by management.
Interviews for this post will be taking place on week commencing 24th February 2025 starting from 10am.
BHF are fully committed to ensuring equality, diversity, and
inclusion (EDI) as this is embedded in our values. We are also a committed
employer under the Disability Confident Scheme. Therefore, should you wish to
discuss any reasonable adjustments or assistance you might need in the
application or interview process, please contact a member of the HR team at syicb-barnsley.bhf-hrteam@nhs.net
and we will be happy to help/
Please note
that interviews may take place prior to the advert closing as and when suitable
applications are received. If a suitable candidate is appointed the role may
close early, therefore please do not hesitate to submit your application.
Main duties of the job
As a receptionist, you will act as a focal point for the practice, communicating effectively between clinicians, staff and patients.
Successful candidates will need
to be able to demonstrate previous administrative and customer service
experience and have the skills to adapt to and prioritise the duties of a busy
reception desk, remaining calm and focused to ensure a high standard of care is
delivered to patients. The ideal candidate will be a team player with excellent
verbal and written communication skills. Computer skills are essential, and
experience with a clinical system would be advantageous, but training will be
given.
About us
Launched in 2015, we are an ambitious and inclusive organisation focused on
enhancing the way in which primary care at scale is delivered within Barnsley. Our
vision is to deliver a robust publicly-funded health and
social care service which meets the needs of the local community. We believe that regardless of location or need, every
patient should receive the same high standard of care, at times when they need
it most. Receptionists are an integral part of our team and our ability to
meet these aims.
Benefits: 5 weeks annual leave
plus bank holidays, NHS Pension Scheme, Monthly in-house training
event, retail discounts
Job description
Job responsibilities
Patients:
Process
appointment requests from patients by telephone and in person
Process
patients manually or through the booking system
Deal with
visit requests
Registration
of new patients and temporary residents
Process
patients change of address either manually or through GP links
Process
repeat prescription requests in accordance with practice guidelines
Accepting
and processing of specimens ready for collection
Understanding
of the Practices appointment system and individual slot types/times
Have a
clear understanding of telephone systems, daytime and out of hours
Computer
data entry processing and recording information in accordance with practice
procedures and GDPR
Taking
messages and passing on information
Complete
workflow tasks within agreed timescales. This may include any of the following
areas,
o
Processing
of recalls
o
Processing
and allocating Pathology results
o
Scanning
medical information to patient records
o
Allocating
workflow to doctors
o
Read
coding medical information
o
Processing
out of hours information received electronically
o
Updating
records when a patient is deceased and understanding of process
o
Processing
online prescription requests and dealing with no mads
o
Processing
hospital discharge letters
o
Processing
scanned workflow from the doctors
o
Deduction
of patients
o
Recalls
of chronic disease management
o
Processing
tasks in Systm One
o
Processing
insurance report/medical records requests
Medical Records:
Management
of Medical Records.
Ensure
records are kept neat and tidy and in good general repair.
Ensure
any changes in patient details i.e. address telephone numbers etc are altered
on the patients medical record.
Ensure
all patient contacts are documented in the patients computerised medical
record.
Reception:
On
opening the premises check the Doctors rooms, waiting area and reception are
heated/ventilated, clean and tidy ready for the day.
To
assist in organising patient appointments, and the communication of information
to staff, patients and Health Care providers.
Ensure
the surgeries are well stocked with stationery and equipment needed by the
Doctors
To
receive and exchange routine information between Clinicians, Health Care
providers, staff, patients and external agencies.
Job description
Job responsibilities
Patients:
Process
appointment requests from patients by telephone and in person
Process
patients manually or through the booking system
Deal with
visit requests
Registration
of new patients and temporary residents
Process
patients change of address either manually or through GP links
Process
repeat prescription requests in accordance with practice guidelines
Accepting
and processing of specimens ready for collection
Understanding
of the Practices appointment system and individual slot types/times
Have a
clear understanding of telephone systems, daytime and out of hours
Computer
data entry processing and recording information in accordance with practice
procedures and GDPR
Taking
messages and passing on information
Complete
workflow tasks within agreed timescales. This may include any of the following
areas,
o
Processing
of recalls
o
Processing
and allocating Pathology results
o
Scanning
medical information to patient records
o
Allocating
workflow to doctors
o
Read
coding medical information
o
Processing
out of hours information received electronically
o
Updating
records when a patient is deceased and understanding of process
o
Processing
online prescription requests and dealing with no mads
o
Processing
hospital discharge letters
o
Processing
scanned workflow from the doctors
o
Deduction
of patients
o
Recalls
of chronic disease management
o
Processing
tasks in Systm One
o
Processing
insurance report/medical records requests
Medical Records:
Management
of Medical Records.
Ensure
records are kept neat and tidy and in good general repair.
Ensure
any changes in patient details i.e. address telephone numbers etc are altered
on the patients medical record.
Ensure
all patient contacts are documented in the patients computerised medical
record.
Reception:
On
opening the premises check the Doctors rooms, waiting area and reception are
heated/ventilated, clean and tidy ready for the day.
To
assist in organising patient appointments, and the communication of information
to staff, patients and Health Care providers.
Ensure
the surgeries are well stocked with stationery and equipment needed by the
Doctors
To
receive and exchange routine information between Clinicians, Health Care
providers, staff, patients and external agencies.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent.
Desirable
- GCSE Maths and English at 9-4 or A* - C.
- Customer Service Level 2 qualification or equivalent.
Experience
Essential
- Excellent written and spoken communication skills.
- Ability to liaise with all levels of staff and the public in a confident and effective manner.
- Understanding of the need for confidentiality.
- Ability to work under limited supervision.
Desirable
- Proven experience of working in an office environment in an administrative/secretarial role, including maintain databases.
- Experience of using Office packages including Excel, Word and Outlook.
- Knowledge of the NHS/Public Sector.
- SystemOne experience.
- Understanding of GDPR legislation.
Practical, Intellectual, Analytical and Organisational skills
Essential
- Ability to manage and prioritise own workload and work towards deadlines.
- Good organisational skills with the ability to multi-task.
- Ability to problem solve.
- Excellent attention to detail.
Desirable
- Experience in practice coding/summarising.
Deposition/Personal
Essential
- Approachable and friendly manner.
- Ability to diffuse conflict.
- Desire for CPD and willingness to complete training required.
- Ability to work effectively within a team.
- Flexible approach to work.
Desirable
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent.
Desirable
- GCSE Maths and English at 9-4 or A* - C.
- Customer Service Level 2 qualification or equivalent.
Experience
Essential
- Excellent written and spoken communication skills.
- Ability to liaise with all levels of staff and the public in a confident and effective manner.
- Understanding of the need for confidentiality.
- Ability to work under limited supervision.
Desirable
- Proven experience of working in an office environment in an administrative/secretarial role, including maintain databases.
- Experience of using Office packages including Excel, Word and Outlook.
- Knowledge of the NHS/Public Sector.
- SystemOne experience.
- Understanding of GDPR legislation.
Practical, Intellectual, Analytical and Organisational skills
Essential
- Ability to manage and prioritise own workload and work towards deadlines.
- Good organisational skills with the ability to multi-task.
- Ability to problem solve.
- Excellent attention to detail.
Desirable
- Experience in practice coding/summarising.
Deposition/Personal
Essential
- Approachable and friendly manner.
- Ability to diffuse conflict.
- Desire for CPD and willingness to complete training required.
- Ability to work effectively within a team.
- Flexible approach to work.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
