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Barnsley Healthcare Federation

Care Coordinator

Information:

This job is now closed

Job summary

We are looking to recruit a Care Coordinator who will work as part of the multi-disciplinary team in the Barnsley Primary Care Network, building on our successful and existing model.

Role will be to work closely with PCN Practices and the multidisciplinary team in coordinating all key activities including access to services, advice, and information, and ensuring heath and care planning is timely, efficient, and patient-centred.

Main duties of the job

The post holder will help patients interact and engage with everyday life through activities designed to develop, maintain, or retrain skills for people with a cognitive, physical, or mental disorder, condition, or illness. You will support the provision of continuity of care and act as a point of contact for families, residents, and professionals for identified patients in your caseload.

The ideal candidate will have experience working in Primary Care and possess excellent communication and organisation skills, with a demonstrable passion for enhancing patient experience and outcomes.

The ability to travel to local care homes as part of the role is essential.

About us

Barnsley Primary Care Network:

Barnsley has established one super Primary Care Network (PCN) of over 250,000 patients which includes all of GP practices across Barnsley. This is supported by six Neighbourhood Networks building on our successful and existing model of neighbourhood working; this enables us to maintain and focus on the specific needs of each local area whilst allowing integration at a borough wide level.

Details

Date posted

27 October 2023

Pay scheme

Other

Salary

£25,329.75 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0243-23-0044

Job locations

Burleigh Medical Centre

Burleigh Street

Barnsley

South Yorkshire

S70 1XY


Job description

Job responsibilities

PRIMARY DUTIES AND AREAS OF RESPONSIBILITIES

Work with people, their families and carers, to improve their understanding of their condition.

Support people to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.

Help people to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.

Assist people to access self-management education courses, peer support, health coaching and other interventions that support them in their health and wellbeing, and increase their levels of knowledge, skills and confidence in managing their health.

Provide co-ordination and navigation for people and their carers across health and care services. Helping to ensure patients receive a joined-up service and the appropriate support from the right person at the right time.

Work collaboratively with GPs and other primary care professionals within the PCN to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals within the PCN.

Support the co-ordination and delivery of multidisciplinary teams with the PCN.

Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and people to be more prepared to have shared decision-making conversations.

Explore and assist people to access a personal health budget where appropriate.

This post is for Burleigh Medical Centre.

Job description

Job responsibilities

PRIMARY DUTIES AND AREAS OF RESPONSIBILITIES

Work with people, their families and carers, to improve their understanding of their condition.

Support people to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.

Help people to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.

Assist people to access self-management education courses, peer support, health coaching and other interventions that support them in their health and wellbeing, and increase their levels of knowledge, skills and confidence in managing their health.

Provide co-ordination and navigation for people and their carers across health and care services. Helping to ensure patients receive a joined-up service and the appropriate support from the right person at the right time.

Work collaboratively with GPs and other primary care professionals within the PCN to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals within the PCN.

Support the co-ordination and delivery of multidisciplinary teams with the PCN.

Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and people to be more prepared to have shared decision-making conversations.

Explore and assist people to access a personal health budget where appropriate.

This post is for Burleigh Medical Centre.

Person Specification

Experience

Essential

  • Experience of working with healthcare professionals and/or previous experience in the NHS or social care
  • Experience coordinating with multiple stakeholder or individuals to meet specified outcomes
  • Experience providing advice/signposting
  • Experience using a patient clinical system
  • Awareness of how and when to signpost
  • Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act
  • Skilled in the use of person-centred measurement and outcomes delivery

Desirable

  • Knowledge of a range of local community groups which support wellbeing
  • Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention
  • Experience of undertaking quality improvement activity
  • Sound understanding of disease prevention and the NHS choices website

Skills

Essential

  • Excellent verbal communication skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
  • Good technical literacy with e.g. Word, Excel, and experience using a clinical system such as SystmOne
  • Able to work independently and manage own workload
  • Able to build strong professional relationships
  • Demonstratable experience of effective planning and organisation skills to deliver targets to deadlines
  • Proven record of excellent written communication skills and a high level of health literacy
  • Understanding of social determinants of health and how these can be addressed with patients
  • Able to analyse and interpret information and present results in a cleat and concise manner

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • Desirable if hold a relevant NVQ Level 3 qualification or equivalent

Deposition/Approach to work

Essential

  • Creative, flexible and sensitive approach to working with people with diverse support needs
  • Ability to motivate people
  • Ability to reflect on and share best practice with peers
  • Able to travel locally as required
  • Passionate about combatting disadvantage and inequality in healthcare
  • Able to work as part of a team
Person Specification

Experience

Essential

  • Experience of working with healthcare professionals and/or previous experience in the NHS or social care
  • Experience coordinating with multiple stakeholder or individuals to meet specified outcomes
  • Experience providing advice/signposting
  • Experience using a patient clinical system
  • Awareness of how and when to signpost
  • Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act
  • Skilled in the use of person-centred measurement and outcomes delivery

Desirable

  • Knowledge of a range of local community groups which support wellbeing
  • Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention
  • Experience of undertaking quality improvement activity
  • Sound understanding of disease prevention and the NHS choices website

Skills

Essential

  • Excellent verbal communication skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
  • Good technical literacy with e.g. Word, Excel, and experience using a clinical system such as SystmOne
  • Able to work independently and manage own workload
  • Able to build strong professional relationships
  • Demonstratable experience of effective planning and organisation skills to deliver targets to deadlines
  • Proven record of excellent written communication skills and a high level of health literacy
  • Understanding of social determinants of health and how these can be addressed with patients
  • Able to analyse and interpret information and present results in a cleat and concise manner

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • Desirable if hold a relevant NVQ Level 3 qualification or equivalent

Deposition/Approach to work

Essential

  • Creative, flexible and sensitive approach to working with people with diverse support needs
  • Ability to motivate people
  • Ability to reflect on and share best practice with peers
  • Able to travel locally as required
  • Passionate about combatting disadvantage and inequality in healthcare
  • Able to work as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnsley Healthcare Federation

Address

Burleigh Medical Centre

Burleigh Street

Barnsley

South Yorkshire

S70 1XY


Employer's website

https://barnsleyhealthcarefederation.co.uk/ (Opens in a new tab)

Employer details

Employer name

Barnsley Healthcare Federation

Address

Burleigh Medical Centre

Burleigh Street

Barnsley

South Yorkshire

S70 1XY


Employer's website

https://barnsleyhealthcarefederation.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Assistant

HR Team

syicb-barnsley.bhf-hrteam@nhs.net

Details

Date posted

27 October 2023

Pay scheme

Other

Salary

£25,329.75 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0243-23-0044

Job locations

Burleigh Medical Centre

Burleigh Street

Barnsley

South Yorkshire

S70 1XY


Supporting documents

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