Fundraising Support Assistant

Job description

Job responsibilities

JOB TITLE: Fundraising Support Assistant

REPORTS TO: Database and Support Manager

KEY WORKING RELATIONSHIPS: Database & Support Manager, Income Generation team and Fundraising Support Officer

PURPOSE:

To play a central role within the Income Generation team, supporting all aspects of administration relating to fundraising activities.

The position is an integral part of the Income Generation team at the Hospice, and so the post holder is expected to be a positive and reliable team player, supporting the immediate and long-term goals of the team.

Key Tasks and Responsibilities

Being the first point of contact for supporters via the telephone, email, website, letter and in-person. Handling all donations and fundraising monies and communicating with donors effectively, with particular sensitivity around bereaved supporters.

Facilitating ongoing relationships by providing excellent standards of donor care through timely and prompt thanking and stewardship of donors.

Recording information and all interactions with supporters accurately on the fundraising & lottery databases. This includes creation of new records, updating existing records, assisting with the management of online donation pages and communicating with supporters regarding their donations, subscriptions and fundraising activities.

To maximise Gift Aid income by ensuring Gift Aid declarations are correct and up to date, with supporters being given every opportunity to opt in.

Process Income Generation monies received at the Hospice ensuring donations and Lottery monies are in a Bank ready format on a daily/weekly basis and that electronic payments are actioned in a timely manner to facilitate financial reports.

To ensure compliance with all relevant legislation including GDPR and information governance, whilst maintaining confidentiality at all times.

Input of data onto Lottery database in a timely and accurate manner to ensure that the weekly draw deadlines are met.

Complete weekly procedures in relation to Lottery external canvassing, ensuring that all new members and cancellations are actioned within timescales.

Assist with facilitating raffles and other promotions relating to the Lottery.

Undertake online returns for the Gambling Commission in relation to weekly draws and raffles.

To undertake general administrative duties and provide support across the whole Fundraising team as required, including the preparation and mailing of information packs to event participants, assisting with the distribution of seasonal fundraising collateral and thanking supporters for their fundraising efforts.

Other duties

To open and distribute all Hospice incoming mail

To show interest and engagement in Hospice wide events and clinical developments

To be a point of contact for our weekly secure cash handling collection

General

To adapt to any new technology that may be introduced

To adhere to all St Lukes Hospice policies and procedures at all times and ensure that staff and volunteers under supervision do the same

To have an understanding of the ethos and work of the Hospice in order to act as an effective spokesperson to the general public and in the local community as and when required

To undertake any other reasonable tasks as may be requested from time to time

The post is subject to a DBS check

Health & Safety & Security

Under health and safety legislation, each individual has a legal responsibility for their own welfare and for the health and safety of others and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. The Hospice has a Health & Safety Policy which applies to all staff.

Similarly, it is each persons responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager.

Equal Opportunities

St Lukes Cheshire Hospice has given its full commitment to the adoption and promotion of the key principles of equal opportunities contained within current legislation and St Lukes Cheshire Hospice Equality & Diversity Policy.

Confidentiality

In the course of your duties, you will have access to confidential material about members of staff, volunteers, other hospice business and patients. The Hospice has Data Protection Policy which applies to all staff.

St Lukes Cheshire Hospice is committed to safeguarding adults and children and expects all staff to share in this commitment. Staff have a responsibility to ensure that they are aware of specific duties relating to their role and should familiarise themselves with the Hospices Safeguarding Policies. Safeguarding training is mandatory for all staff.

This job description may vary from time to time according to the needs of St Lukes (Cheshire) Hospice.

This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service.

Person Specification

Experience

Essential

• Experience in a busy working environment of interfacing with a variety of people delivering excellent customer care.

Job Related knowledge

Essential

• Confident and accurate letter writing.
• Understanding of the importance of excellent donor care/customer care processes.
• Excellent IT skills including Word and Excel.
• Proficient use of a customer-based CRM.

Desirable

• Experience of working in the charity supporter care sector
• Knowledge of CRM system, preferably Raisers Edge.

Skills and Aptitudes

Essential

• Ability to work well under pressure.
• Effective team player with excellent interpersonal skills.
• Displays a positive, empathetic, patient, polite and friendly manner.
• Able to display the highest levels of integrity, confidentiality and commitment.
• Able to work on your own with minimal supervision when required.
• Well organised with the ability to prioritise.

Other requirements

Essential

• Standard DBS check

Qualifications

Essential

• Good general standard of education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Luke’s (Cheshire) Hospice

Address

Grosvenor House

Queensway

Winsford

Cheshire

CW7 1BH

Employer's website

https://www.slhospice.co.uk/ (Opens in a new tab)