Go back
Gaddum

Senior Therapy Administrator

The closing date is 30 October 2025

Apply for this job

Job summary

Role Context

Gaddum provides therapeutic support within the CYP Bereavement Therapy Service and the Complex Care Therapy Service across Greater Manchester. Our CYP Bereavement Therapy Service is delivered across Manchester and Salford. Our Complex Care Service is delivered across Salford, Rochdale and Stockport. Our Kentown Support Service will be delivered across Greater Manchester.

Main duties of the job

Working as part of the Gaddum CYP Bereavement Therapy and Complex Care Team, your role will be to provide effective and efficient administrative support to ensure the smooth running of Gaddums therapy services. You will be responsible for ensuring that all administration tasks are completed with a high level of accuracy and in accordance with relevant policies and procedures.

You will demonstrate appropriate professionalism and empathy towards clients both face to face and over the phone. A keen eye for detail, excellent organisational skills, and the ability to multi-task and effectively prioritise is key to the success of this role.

About us

Gaddum is a mental health and carers charity supporting people of all ages. As well as providing services we act as an anchor institution to support the sustainability and development of the wider VCSE sector. Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.

Our Mission

Being almost 200 years old, Gaddum has seen some of the most challenging and inequitable times in the UKs history, and the world we are living in is still one where so many dont have the opportunities or resources, they need to achieve their aspirations. Today we continue our mission and we will do this by supporting, influencing, and campaigning as we push for equitable health, wealth and self.

We amplify the voices of the communities we serve, and we empower individuals to overcome challenges by listening, supporting, and advocating for their needs.

Details

Date posted

06 October 2025

Pay scheme

Other

Salary

£19,174.40 a year Pro-rata equivalent of £23,968 per annum

Contract

Permanent

Working pattern

Part-time

Reference number

B0239-25-0003

Job locations

Green Fish Resource Centre

46-50 Oldham Street

Manchester

M4 1LE


Job description

Job responsibilities

Processing referrals by adding them to our database as well as our waitlist spreadsheet, sending out therapy agreement emails to gain consent from families, communicating with referrers/other professionals where needed

Screening referrals for any unsuitable or high-risk cases, identifying those aged 16 and over to help us build list for trainees

Completing follow ups where needed - such as awaiting carer response to agreement or consent email, or we are waiting to hear back about something

Responding to queries from professionals or service users

Monitoring email boxes and supporting to monitor waitlist

Completing IAs with families who are due to start therapy

Assisting with therapy bookings where needed - may be contacting schools or community venues on behalf of therapists

Liaising with professionals and assisting with onward referrals

Keeping records up to date

Communicating cancellations and scheduling changes to therapists or clients or both

Support therapists with collecting feedback from parents and carers

Attend team meetings, assisting with minutes where possible, helping to share information with the team

Support with onboarding of new staff, volunteers and trainees, including support for CRM training and access

Signposting for other services

Communicate referral decisions to clients and healthcare professionals in line with procedures.

SilverCloud supporter

Assisting with data gathering for reporting if needed

MHSDS submissions

Other Duties and Responsibilities

Have awareness of all branches of Gaddum to be able to give this information to those who have enquiries

Participating in wider Gaddum projects

Assisting with service improvement where possible

Adhering to policies and procedures

Promote the work of Gaddum and safeguard reputation

Representing Gaddum at events and activities

Job description

Job responsibilities

Processing referrals by adding them to our database as well as our waitlist spreadsheet, sending out therapy agreement emails to gain consent from families, communicating with referrers/other professionals where needed

Screening referrals for any unsuitable or high-risk cases, identifying those aged 16 and over to help us build list for trainees

Completing follow ups where needed - such as awaiting carer response to agreement or consent email, or we are waiting to hear back about something

Responding to queries from professionals or service users

Monitoring email boxes and supporting to monitor waitlist

Completing IAs with families who are due to start therapy

Assisting with therapy bookings where needed - may be contacting schools or community venues on behalf of therapists

Liaising with professionals and assisting with onward referrals

Keeping records up to date

Communicating cancellations and scheduling changes to therapists or clients or both

Support therapists with collecting feedback from parents and carers

Attend team meetings, assisting with minutes where possible, helping to share information with the team

Support with onboarding of new staff, volunteers and trainees, including support for CRM training and access

Signposting for other services

Communicate referral decisions to clients and healthcare professionals in line with procedures.

SilverCloud supporter

Assisting with data gathering for reporting if needed

MHSDS submissions

Other Duties and Responsibilities

Have awareness of all branches of Gaddum to be able to give this information to those who have enquiries

Participating in wider Gaddum projects

Assisting with service improvement where possible

Adhering to policies and procedures

Promote the work of Gaddum and safeguard reputation

Representing Gaddum at events and activities

Person Specification

Qualifications

Essential

  • English and Maths GCSE at grades C or above or equivalent qualification

Skills and Abilities

Essential

  • Ability to work autonomously and take initiative within agreed parameters
  • Highly organised, with ability to work with competing priorities and constraints and manage a variety of tasks concurrently
  • Willingness and desire to embrace change, innovation and progress to support client care and service development
  • Problem solver and flexible creative thinker
  • Calm and capable approach to high pressure situations

Desirable

  • Excellent customer relations skills, demonstrating a compassionate and empathetic approach to clients

Experience

Essential

  • Excellent verbal and written communication skills, including accuracy and attention to detail
  • Excellent IT technical literacy, including of Microsoft Applications
  • Previous clerical or secretarial experience
  • Knowledge of office systems and file management
  • An understanding of mental health and its impact on people
  • Knowledge of confidentiality and data protection issues
  • Experience of a client facing setting

Desirable

  • A good understanding of Safeguarding Adults and Children
  • Experience of working with secure client information management system such as CRM, PCMIS, etc
  • Experience of mental health as service user, carer, worker or volunteer

Values and Personal Attributes

Essential

  • Committed to equality, diversity and inclusion
  • Committed to Gaddums values and able to demonstrate them in all aspects of work
  • A flexible and positive work ethic

Desirable

  • Knowledge of Gaddum
Person Specification

Qualifications

Essential

  • English and Maths GCSE at grades C or above or equivalent qualification

Skills and Abilities

Essential

  • Ability to work autonomously and take initiative within agreed parameters
  • Highly organised, with ability to work with competing priorities and constraints and manage a variety of tasks concurrently
  • Willingness and desire to embrace change, innovation and progress to support client care and service development
  • Problem solver and flexible creative thinker
  • Calm and capable approach to high pressure situations

Desirable

  • Excellent customer relations skills, demonstrating a compassionate and empathetic approach to clients

Experience

Essential

  • Excellent verbal and written communication skills, including accuracy and attention to detail
  • Excellent IT technical literacy, including of Microsoft Applications
  • Previous clerical or secretarial experience
  • Knowledge of office systems and file management
  • An understanding of mental health and its impact on people
  • Knowledge of confidentiality and data protection issues
  • Experience of a client facing setting

Desirable

  • A good understanding of Safeguarding Adults and Children
  • Experience of working with secure client information management system such as CRM, PCMIS, etc
  • Experience of mental health as service user, carer, worker or volunteer

Values and Personal Attributes

Essential

  • Committed to equality, diversity and inclusion
  • Committed to Gaddums values and able to demonstrate them in all aspects of work
  • A flexible and positive work ethic

Desirable

  • Knowledge of Gaddum

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gaddum

Address

Green Fish Resource Centre

46-50 Oldham Street

Manchester

M4 1LE


Employer's website

https://www.gaddum.org.uk/ (Opens in a new tab)

Employer details

Employer name

Gaddum

Address

Green Fish Resource Centre

46-50 Oldham Street

Manchester

M4 1LE


Employer's website

https://www.gaddum.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Central Services Coordinator

Sarah Marshall

hr@gaddum.org.uk

Details

Date posted

06 October 2025

Pay scheme

Other

Salary

£19,174.40 a year Pro-rata equivalent of £23,968 per annum

Contract

Permanent

Working pattern

Part-time

Reference number

B0239-25-0003

Job locations

Green Fish Resource Centre

46-50 Oldham Street

Manchester

M4 1LE


Supporting documents

Privacy notice

Gaddum's privacy notice (opens in a new tab)