Job responsibilities
The Personalised Care roles
(Social Prescribing Link Workers, Health & Wellbeing Coaches and Care
Coordinators) play an important part in providing extra time, capacity, and
expertise to support patients to be actively involved in managing their health
and to make choices that are right for them. Working to the What Matters To
Me model, personalised care delivered is focused on the strengths and needs of
the individual.
The successful candidate will be responsible for the
day-to-day supervision and support of Social Prescribing Link Workers and Health & Wellbeing Coaches within the PCN; evolving
and developing business
as usual processes and working with the Neighbourhood Team Lead to develop new
initiatives to optimise the care options available for the PCN patients and
communities. A first line of contact and guidance for site leads on the
introduction and induction of new personalised care roles into the PCN.
DUTIES & AREAS OF RESPONSIBILITY
Key Responsibilities
Supervision and daily line management of Social
Prescribing Link Workers and Health
& Wellbeing Coaches; being a first point of contact or escalation for
the team.
Develop appropriate induction plans for new members
of the team; identify training requirements of existing team
members.
Undertake regular
supervision meetings with team members,
undertaking case reviews and discussions around best
practice.
Encourage development of team through
overseeing regular peer support sessions.
Through feedback, support practices with developing processes to utilise
personalised care team members roles to reduce capacity demands.
Working with practice sites to establish and maintain appropriate referral processes.
Working with local management teams coordinate and support the deployment of the
team within the PCN member practices.
Monitor Social Prescribing Link Workers and Health & Wellbeing Coaches outputs using appropriate health
and wellbeing scoring matrices.
To manage and support
patients through the personalised care model in the role of either a Social Prescribing Link Worker,
or Health and Wellbeing Coach.
Communications and Key Working
Relationships
Create and maintain constructive relationships with a range of stakeholders, internally and externally including
health, voluntary, social, financial and education sectors.
Work collectively with local partners
and agencies; maintain
database and oversight
of available services to ensure a sustainable offering for patients.
Attend local
and national personalised care meetings to provide feedback
on local roles and have an understanding of
national initiatives.
Participate and engage with stakeholders across
the PCN, providing input and guidance
to neighbourhood initiatives where applicable.
Liaise, communicate effectively, and collaborate with member practices
within the PCNs to ensure smooth running of
Personalised Care Teams and their outputs.
Communicate effectively with outside agencies
sharing appropriate, relevant
information to support best practice for ongoing patient care.
Knowledge and Skills
Post holder
must have a strong understanding of the Personalised Care roles, Social Prescribing Link Workers, Health
and Wellbeing Coaches.
Knowledgeable in Safeguarding interventions and awareness of the Mental Health
Capacity Act.
Excellent understanding and knowledge of person-centred approaches in health and social care in general practice.
Good understanding of handling patient
information and the importance of maintaining
confidentiality.
Experience in providing supervision
Strong administrative skills and competencies to fulfil tasks requirements such as
reporting and interpreting data for quality and service improvements.
IT literate
with confidence in using GP systems and Microsoft office packages such as
word, excel and Outlook. (SOCIAL RX Desirable)
Other
Be willing
to undertake frequent
travel to various
locations across South West
Lincolnshire to carry out duties of the post as required.
To
safeguard the health, well-being, and safety of the patients we work with, some
of whom maybe classed as vulnerable people or adults at risk. In the event of a
risk to a Patient becoming apparent
or if concerns arise about
a vulnerable persons
welfare, to immediately
report these concerns in line with the appropriate policy and procedure
NB. in addition
to these responsibilities, employees are required
to carry out such other duties as may be reasonably required. K2 Healthcare reserves the right to vary
this job description from time to time in line with business needs.
Your responsibilities to K2, our patients, and staff:
Confidentiality:
In
the course of seeking treatment,
patients entrust us with, or allow us
to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act
appropriately.
In the performance of the duties
outlined in this job description, the post-holder may have
access to confidential information relating to patients and their carers,
practice staff and other healthcare workers.
They may also have access to information relating to the practice as a
business organisation. All such
information from any source is to be regarded
as strictly confidential.
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons
in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health,
safety and security as defined
in the practice Health & Safety Policy, the practice Health & Safety
Manual, and the practice Infection Control Policy and published procedures.
This will include:
Using personal
security systems within
the workplace according to Practice guidelines
Identifying the risks involved
in work activities and undertaking such activities in a way that manages those risks
Making effective
use of training to update
knowledge and skills
Using appropriate infection control procedures, maintaining work areas
in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards
and infection hazards
immediately when recognised
Keeping
own work areas and general / patient areas generally clean, assisting in the
maintenance of general
standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic
infection control training
Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity
and rights of patients, carers
and colleagues, to include:
Acting in a way that recognises the importance of peoples rights,
interpreting them in a
way that is consistent with practice procedures and policies, and current
legislation
Respecting the privacy, dignity,
needs and beliefs
of patients, carers
and colleagues
Behaving in a manner
which is welcoming
to and of the individual, is non-judgmental and respects their circumstances,
feelings priorities and rights
Personal/Professional Development:
The post-holder will participate in any training
programme implemented by the practice
as part of this employment, such training to
include:
Participation in an annual individual performance review, including taking
responsibility for maintaining a record of own personal and/or
professional development
Taking responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
Quality Assurance & Governance:
The post-holder will strive to maintain quality
within the practice,
and will:
Alert other
team members to issues of quality and
risk
Assess own performance and take accountability for own actions,
either directly or under
supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies
to meet patients needs
Effectively manage
own time, workload
and resources
Safeguarding Adults
and Children:
It is the duty of all staff working
for K2 Healthcare to safeguard
children and adults, report
any concerns and undertake safeguarding training at an appropriate level, in
line with K2 mandatory training requirements
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples
needs for alternative methods of communication and respond
accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply practice
policies, standards and guidance
Discuss with other members
of the team how the policies, standards and guidelines will affect own work
Participate in audit where
appropriate
This job description is not
exhaustive and the post holder may be required to undertake other duties from time to time as are consistent with the responsibility of this role. This job description
is subject to periodic review and development.
This advert may close early if there are a sufficient applicants received.
