Guest Services Assistant - Administration & Receptionist

Job description

Job responsibilities

We are looking for someone who can confidently provide weekday cover across our full range of reception opening hours which are listed below. We value team members who can step in at short notice when needed. 

Monday to Friday: 7am7pm 

Saturday: 7am6pm 

Sunday: 9am5pm 

Location: The Horder Centre, Crowborough 

Contract Type: Part Time, 22.5 hours per week (3 days per week) 

Shift Pattern: 7.5 hours with a 30-minute lunch break 

Salary Pro-Rata: Between £14,320.80 to £14,671.80 per annum 

Should you be interested, we also have a zero-hour bank contract available for this role with an hourly rate being £12.40 + weekend enhancements. 

To ensure this role is the right fit for you, we strongly encourage you to include a cover letter with your applicationespecially if your CV doesnt fully reflect the key requirements outlined in the role brief. Your cover letter is a great opportunity to highlight how your experience aligns with the role and to share what you're looking for in your next career move and advise if youre interested in the permanent or bank role. This helps us better understand your motivations and streamlines the shortlisting process. Please send your Cover Letter to recruitment@horder.co.uk 

Right to work in the UK 

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role, and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare. 

At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law. 

As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process. 

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. 

Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment. 

Person Specification

About you

Essential

• Passionate about delivering outstanding customer service.
• Skilled in handling telephone and face-to-face interactions with professionalism and empathy.
• Proficient in using IT systems and confident learning new technologies.
• Organised, reliable, and able to manage a variety of tasks with attention to detail.
• A great communicator who thrives in a team-focused environment.
• Aligned with our core values: Caring, Friendly, Quality, Integrity, and Pride.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Horder Healthcare

Address

Horder Healthcare

Crowborough

TN6 1XP

Employer's website

https://www.horderhealthcare.co.uk/ (Opens in a new tab)