Job summary
Based from Eastbourne, the Sussex MSK Partnership East team have an exciting opportunity for a Patient Administrator to join their team on a permanent, full-time basis. Connecting with patients on a daily basis, the successful candidate will ensure a seamless healthcare journey for all of our patients.
Main duties of the job
- Connecting with patients via both telephone and email at every stage of their care, from the initial referral from their GP through our various pathways and eventually to the completion of their care
- Responsible for all aspects of administrative service delivery, including the booking of patients, coordination of diagnostic results, working with clinicians, resolving queries, and supporting delivery of services that exceed patient expectations
- Efficient management of the internal computer systems to actively manage patients through care pathways and provide clinicians with all necessary clinical notes prior to specific clinics.
About us
Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.
We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.
Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.
We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.
We are committed to caring, and committed to you.
Job description
Job responsibilities
We are Sussex MSK Partnership East (SMSKPE).
SMSKPE manages the care and treatment of patients with bone, joint and muscle conditions (musculoskeletal or MSK for short). By bringing different specialisms together we can ensure that patients receive prompt and appropriate care that focuses on their individual needs and situations.
Based from Eastbourne, the Sussex MSK Partnership East team have an exciting opportunity for a Patient Administrator to join their team on a permanent, full-time basis. Connecting with patients on a daily basis, the successful candidate will ensure a seamless healthcare journey for all of our patients.
About the role:
- Connecting with patients via both telephone and email at every stage of their care, from the initial referral from their GP through our various pathways and eventually to the completion of their care
- Responsible for all aspects of administrative service delivery, including the booking of patients, coordination of diagnostic results, working with clinicians, resolving queries, and supporting delivery of services that exceed patient expectations
- Efficient management of the internal computer systems to actively manage patients through care pathways and provide clinicians with all necessary clinical notes prior to specific clinics
About you:
- Strong experience in an administrative role
- Excellent communication and organisational skills
- Good IT skills including Microsoft Office
- Previous experience with ERS and System One would be desirable, but not essential
- Previous experience in an administrative healthcare environment would be advantageous
Location: Eastbourne
Working Hours: Permanent, part-time
Salary: £22,662.36 upon starting, increasing to £23,387.43 after a 6-month probation. Increasing further to £24,642.72 after 2 years of service.
Job description
Job responsibilities
We are Sussex MSK Partnership East (SMSKPE).
SMSKPE manages the care and treatment of patients with bone, joint and muscle conditions (musculoskeletal or MSK for short). By bringing different specialisms together we can ensure that patients receive prompt and appropriate care that focuses on their individual needs and situations.
Based from Eastbourne, the Sussex MSK Partnership East team have an exciting opportunity for a Patient Administrator to join their team on a permanent, full-time basis. Connecting with patients on a daily basis, the successful candidate will ensure a seamless healthcare journey for all of our patients.
About the role:
- Connecting with patients via both telephone and email at every stage of their care, from the initial referral from their GP through our various pathways and eventually to the completion of their care
- Responsible for all aspects of administrative service delivery, including the booking of patients, coordination of diagnostic results, working with clinicians, resolving queries, and supporting delivery of services that exceed patient expectations
- Efficient management of the internal computer systems to actively manage patients through care pathways and provide clinicians with all necessary clinical notes prior to specific clinics
About you:
- Strong experience in an administrative role
- Excellent communication and organisational skills
- Good IT skills including Microsoft Office
- Previous experience with ERS and System One would be desirable, but not essential
- Previous experience in an administrative healthcare environment would be advantageous
Location: Eastbourne
Working Hours: Permanent, part-time
Salary: £22,662.36 upon starting, increasing to £23,387.43 after a 6-month probation. Increasing further to £24,642.72 after 2 years of service.
Person Specification
About You
Essential
- Strong experience in an administrative role
- Excellent communication and organisational skills
- Good IT skills including Microsoft Office
- Previous experience with ERS and System One would be desirable, but not essential
- Previously experience in an administrative healthcare environment would be advantageous
Person Specification
About You
Essential
- Strong experience in an administrative role
- Excellent communication and organisational skills
- Good IT skills including Microsoft Office
- Previous experience with ERS and System One would be desirable, but not essential
- Previously experience in an administrative healthcare environment would be advantageous
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
