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We Are With You

Service Administrator (Ref: 0085ZA)

The closing date is 09 February 2026

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Job summary

All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter. Please refer to the linked job description to support your application. Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Main duties of the job

We're looking for someone who is confident in using computers, as the postholder will use multiple web-based systems for recording client interactions and generating prescriptions, particularly in Excel and Google Sheets. The successful applicant would also have the experience or confidence to work on a public facing front desk where they would interact with our clients on a daily basis. These interactions can be challenging at times but also incredibly rewarding as you will have the opportunity to see how our clients progress through their recovery journey first hand. As part of this role, you will: Proactively support the smooth running of the administrative functions within the service Be responsible for welcoming clients to our service Maintain and create record-keeping systems as required Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems Support the service to meet local health and safety requirements Generate prescriptions in preparation for signing by relevant clinicians Support the management team in maintaining high levels of data quality and information management Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events Be responsible for taking, transcribing and distributing formal minutes for meetings This is a permanent contract and will wor

About us

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans

Details

Date posted

09 January 2026

Pay scheme

Other

Salary

£25,000 to £25,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

oc-1767947341-ZO4UJ

Job locations

redcar

Middlesbrough

TS10 3AN


Job description

Job responsibilities

About the Role All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter. Please refer to the linked job description to support your application. Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible. Closing date: Friday 12th December Join us as a Service Administrator in Redcar and Cleveland Our team in Redcar and Cleveland are seeking an experienced administrator, to provide a comprehensive and efficient administrative service. Do you pride yourself on great organisation skills, with an eye for detail and a methodical 'can do' attitude? If yes, then we would love to hear from you. As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here. Our service provides drug and alcohol services for adults, young people and families across Redcar and Cleveland as a member of the THRIVE partnership. WithYou is proud to be the lead provider of THRIVE, which is an Integrated Domestic Abuse and Substance Use (IDAS) partnership. Alongside WithYou, the partnership includes Harbour and Intuitive Thinking Skills, partnered with Redcar and Cleveland Borough Council. Find out more about the partnership here. Job Opportunity We're looking for someone who is confident in using computers, as the postholder will use multiple web-based systems for recording client interactions and generating prescriptions, particularly in Excel and Google Sheets. The successful applicant would also have the experience or confidence to work on a public facing front desk where they would interact with our clients on a daily basis. These interactions can be challenging at times but also incredibly rewarding as you will have the opportunity to see how our clients progress through their recovery journey first hand. As part of this role, you will:

  • Proactively support the smooth running of the administrative functions within the service
  • Be responsible for welcoming clients to our service
  • Maintain and create record-keeping systems as required
  • Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems
  • Support the service to meet local health and safety requirements
  • Generate prescriptions in preparation for signing by relevant clinicians
  • Support the management team in maintaining high levels of data quality and information management
  • Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events
  • Be responsible for taking, transcribing and distributing formal minutes for meetings
    • This is a permanent contract and will work 37.5 hours per week. Essential Skills We'll be excited to see evidence of the following in your application:
  • Demonstrable experience of working in an office environment
  • The ability to work effectively in a team and/or on their own
  • A successful track record of providing an efficient and reliable administrative support
  • The ability to build relationships with internal and external stakeholders
  • Excellent IT skills, including Google and Microsoft packages and digital media
    • DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Benefits
  • 28 days annual leave, plus bank holidays
  • An extra day off for your birthday or a special occasion of your choice
  • Enhanced maternity, paternity and adoption leave
  • 2 days paid volunteer leave per year
  • Auto-enrollment into We Are With You's pension scheme
  • Access to a Blue Light Card - giving you great savings on big high-street and online brands
  • Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
  • We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

    • Job description

    Job responsibilities

    About the Role All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter. Please refer to the linked job description to support your application. Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible. Closing date: Friday 12th December Join us as a Service Administrator in Redcar and Cleveland Our team in Redcar and Cleveland are seeking an experienced administrator, to provide a comprehensive and efficient administrative service. Do you pride yourself on great organisation skills, with an eye for detail and a methodical 'can do' attitude? If yes, then we would love to hear from you. As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here. Our service provides drug and alcohol services for adults, young people and families across Redcar and Cleveland as a member of the THRIVE partnership. WithYou is proud to be the lead provider of THRIVE, which is an Integrated Domestic Abuse and Substance Use (IDAS) partnership. Alongside WithYou, the partnership includes Harbour and Intuitive Thinking Skills, partnered with Redcar and Cleveland Borough Council. Find out more about the partnership here. Job Opportunity We're looking for someone who is confident in using computers, as the postholder will use multiple web-based systems for recording client interactions and generating prescriptions, particularly in Excel and Google Sheets. The successful applicant would also have the experience or confidence to work on a public facing front desk where they would interact with our clients on a daily basis. These interactions can be challenging at times but also incredibly rewarding as you will have the opportunity to see how our clients progress through their recovery journey first hand. As part of this role, you will:

  • Proactively support the smooth running of the administrative functions within the service
  • Be responsible for welcoming clients to our service
  • Maintain and create record-keeping systems as required
  • Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems
  • Support the service to meet local health and safety requirements
  • Generate prescriptions in preparation for signing by relevant clinicians
  • Support the management team in maintaining high levels of data quality and information management
  • Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events
  • Be responsible for taking, transcribing and distributing formal minutes for meetings
    • This is a permanent contract and will work 37.5 hours per week. Essential Skills We'll be excited to see evidence of the following in your application:
  • Demonstrable experience of working in an office environment
  • The ability to work effectively in a team and/or on their own
  • A successful track record of providing an efficient and reliable administrative support
  • The ability to build relationships with internal and external stakeholders
  • Excellent IT skills, including Google and Microsoft packages and digital media
    • DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Benefits
  • 28 days annual leave, plus bank holidays
  • An extra day off for your birthday or a special occasion of your choice
  • Enhanced maternity, paternity and adoption leave
  • 2 days paid volunteer leave per year
  • Auto-enrollment into We Are With You's pension scheme
  • Access to a Blue Light Card - giving you great savings on big high-street and online brands
  • Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
  • We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

    • Person Specification

    Qualifications

    Essential

    • We'll be excited to see evidence of the following in your application:
    • Demonstrable experience of working in an office environment
    • The ability to work effectively in a team and/or on their own
    • A successful track record of providing an efficient and reliable administrative support
    • The ability to build relationships with internal and external stakeholders
    • Excellent IT skills, including Google and Microsoft packages and digital media

    Experience

    Essential

    • We'll be excited to see evidence of the following in your application:
    • Demonstrable experience of working in an office environment
    • The ability to work effectively in a team and/or on their own
    • A successful track record of providing an efficient and reliable administrative support
    • The ability to build relationships with internal and external stakeholders
    • Excellent IT skills, including Google and Microsoft packages and digital media
    Person Specification

    Qualifications

    Essential

    • We'll be excited to see evidence of the following in your application:
    • Demonstrable experience of working in an office environment
    • The ability to work effectively in a team and/or on their own
    • A successful track record of providing an efficient and reliable administrative support
    • The ability to build relationships with internal and external stakeholders
    • Excellent IT skills, including Google and Microsoft packages and digital media

    Experience

    Essential

    • We'll be excited to see evidence of the following in your application:
    • Demonstrable experience of working in an office environment
    • The ability to work effectively in a team and/or on their own
    • A successful track record of providing an efficient and reliable administrative support
    • The ability to build relationships with internal and external stakeholders
    • Excellent IT skills, including Google and Microsoft packages and digital media

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    We Are With You

    Address

    redcar

    Middlesbrough

    TS10 3AN


    Employer's website

    https://www.wearewithyou.org.uk/ (Opens in a new tab)

    Employer details

    Employer name

    We Are With You

    Address

    redcar

    Middlesbrough

    TS10 3AN


    Employer's website

    https://www.wearewithyou.org.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Recruitment Manager

    Emily Frost

    Emily.frost@wearewithyou.org.uk

    07811056955

    Details

    Date posted

    09 January 2026

    Pay scheme

    Other

    Salary

    £25,000 to £25,000 a year

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    oc-1767947341-ZO4UJ

    Job locations

    redcar

    Middlesbrough

    TS10 3AN


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